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UserDeck Customer Support

by userdeck · Chat & Support

Easily integrate UserDeck's embedded support software into your WordPress website.

⚠ Stale⚠ Likely abandoned⚠ Few reviews
How scoring works →
45 Health · D
Maintenance 3/100
Rating quality 76/100
Support 70/100

45 health vs 62 average across 387 Chat & Support plugins

Removal-risk signals

53/100

Maintenance and integrity signals that tend to precede a WordPress.org removal. Not an official status, a heads-up to act.

  • Long abandoned. No update in 4+ years — the top precursor to removal once a vulnerability is found.
  • Falling behind WordPress. Tested up to WordPress 5.8.13.

Directory ranking optimization

How it's scored →

How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.

45 / 100

Under-optimized

Biggest win: Update recency

Update recency 6/100
WP compatibility 32/100
Rating quality 52/100
Listing tuning 100/100

To rank higher: Last updated 1673 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.

Get the full rank-higher report →

Daily downloads

Since 2022-10-07 · 1,379 days · wp.org + Plugin Pulse archive

-34% vs prior 30d
Oct 22
Jul 26

30-day downloads

Rolling 30-day volume · peaks are release surges

25

now · peak 101

Directory rank vs rivals

wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you

UserDeck Customer Su · #43809 SupportCandy · #1935 Zendesk Support for · #5100 n8n Chat Widget · #10118

Downloads per 1k installs · 30d

Engagement proxy · release spikes are signal, a long slide is an aging base

Estimated active installs

wp.org reports only “10+”. The real number sits in this band.

modeled estimate
10–20 ≈16

Modeled within the band wp.org reports; tightens as we track daily.

Install history · since 2022-10-06 · 1,378 observations

Details

Version
1.1.8
Last updated
4.6y ago
Added
2014-05-29 · 12 yrs on WP
Requires WP
4.9
Tested up to
5.8.13
Requires PHP
5.6.20

Growth timeline

Install-tier crossings we have observed, and how long each tier took to outgrow

No tier crossings observed yet.

Competes with

The plugins that solve the same job, ranked by shared tags then reach — closest match first

Compare head to head →

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UserDeck Customer Support: 10+ active installs, 5.0★ (2 reviews). Plugin Pulse (WP Mayor), as of 2026-07-17. https://plugins.wpmayor.com/plugin/userdeck