Text: AI chatbot, live chat & ticketing for customer service
by Text · AI
Also makes 5 other plugins · 12.1K+ installs across the portfolio →
Every conversation on your site is a buying signal. Text catches it and turns it into a sale.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
A 89/100
no flags
Active installs
100+
≈100 estimated
Momentum
-5%
downloads vs prior 30d
Biggest opportunity: Swap “ai chat”, “ai chatbot” and “chatbot” for “customer service”, “ticketing” and “text generation”. “ai chat” isn't earning its slot: you're not in the first 24 results for its own search. “customer service” sits at #15 untagged, close enough for a declared tag to move it up. “ai chatbot” isn't earning its slot: you're not in the first 24 results for its own search. “ticketing” sits at #17 untagged, close enough for a declared tag to move it up. “chatbot” isn't earning its slot: you're not in the first 24 results for its own search. “text generation” sits at #21 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
89 health vs 77 average across 3,393 AI plugins
Install conversion
How it's measured →2.8%
of downloads still active
At least 100 of 3.6K lifetime downloads are still running, above its category: the median AI plugin keeps 1.4%, across 1,012 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other AI plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 9 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Well tuned across the board
Updated 83 days ago
Tested up to WordPress 7.0.8, the current branch or newer
5.0★ over 15 reviews, smoothed to 4.31★ and held back under 25 reviews
5 of 5 tags set · short description in place
Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
40
Momentum
Losing ground
-0.1
Velocity
places per keyword, 27d
24%
Breadth
of keywords climbing, 27d
-0.1
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| customer service | #15 | #18 | up 2 |
| ticketing | #17 | #16 | up 1 |
| sale text | #8 | #12 | 0 |
| text generation | #21 | #18 | up 1 |
| sales chatbot | #24 | #17 | 0 |
| customer service software | #17 | #22 | — |
| customer service chatbot | #17 | #15 | — |
| generation text | #19 | #18 | up 5 |
| ai chatbot for lead generation wordpress | #20 | #12 | 0 |
| ticketing wordpress | #21 | #17 | 0 |
| text chat | #22 | #20 | 0 |
| wordpress ticketing | #22 | #17 | 0 |
| lead generation chatbot | #23 | #14 | — |
| slack live chat | #23 | #19 | 0 |
| ai chat your tag | Not in the top 24 | ||
| ai chatbot your tag | Not in the top 24 | ||
| chatbot your tag | Not in the top 24 | ||
| lead generation your tag | Not in the top 24 | ||
| live chat your tag | Not in the top 24 | ||
77 searches this plugin appeared in over the last 90 days, 14 listed. 63 left out as unrelated or noise (years, numbers, stray words). 5 of its tags aren't in the top 24 for their own search.
What to do about it
- Swap “ai chat”, “ai chatbot” and “chatbot” for “customer service”, “ticketing” and “text generation”. “ai chat” isn't earning its slot: you're not in the first 24 results for its own search. “customer service” sits at #15 untagged, close enough for a declared tag to move it up. “ai chatbot” isn't earning its slot: you're not in the first 24 results for its own search. “ticketing” sits at #17 untagged, close enough for a declared tag to move it up. “chatbot” isn't earning its slot: you're not in the first 24 results for its own search. “text generation” sits at #21 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
Daily downloads
Since 11 Apr 2026 · 205 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 1.1K · peaks are release surges
Directory rank
Ranked about #13,300 to #16,400, alongside the other plugins at 100+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 1 Nov 2026.
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
9
releases in the last 12 months
4mo ago
latest release · v1.1.5 · 15 Jul 2026
9
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 51% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “100+”. Our estimate pins where the real number sits.
Crossed into this band 12 days ago and a band this size takes about a year or more to cross, so the real count is still just over 100.
At the current install trend, crossing 200+ in roughly 186 days.
Install history since 10 Apr 2026
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
7 of 8 pass · checked 26 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Every conversation on your site is a buying signal. Text catches it and turns it into a sale."
- ✓ Has a FAQ 18 questions in the FAQ.
- ✓ FAQ asks real questions 18 of 18 read like questions a user would type.
- ! Names who it is for One audience phrase ("built for"); say who the plugin is for and what they use it for.
- ✓ Names what it works with Mentions WooCommerce, Mailchimp, HubSpot, Zapier and 2 more.
- ✓ Headings and lists 13 headings and 5 lists.
- ✓ Enough to quote 8,958 characters of description.
- ✓ Tags match the text 4 of 5 tags appear in the text; "lead generation" does not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-10-20 90+ → 100+ up after 9 days in tier
- 2026-10-11 60+ → 90+ up after 40 days in tier
- 2026-09-01 40+ → 60+ up after 25 days in tier
- 2026-08-07 30+ → 40+ up after 28 days in tier
- 2026-07-10 20+ → 30+ up after 21 days in tier
- 2026-06-19 10+ → 20+ up after 9 days in tier
- 2026-06-10 20+ → 10+ down after 6 days in tier
- 2026-06-04 10+ → 20+ up
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
AI Chatbot & Live Chat – WebChatAgent 300+ installs · 4.1★ · 4 shared tags B -
AI Chatbot, Live Chat & Lead Generation for WordPress 200+ installs · 4.1★ · 4 shared tags B -
Boei – AI Chatbot, Live Chat & 50+ Channels 900+ installs · 4.7★ · 3 shared tags A -
AI Chatbot for WooCommerce & Live Chat – onWebChat 700+ installs · 4.4★ · 3 shared tags A -
Chatics – AI Chatbot Widget for WordPress (n8n Powered) 200+ installs · 4.1★ · 3 shared tags B -
ILACHAT – AI Chatbot & Live Chat 200+ installs · 4.1★ · 3 shared tags B
Embed this report card
Drop a live Pulse card for Text: AI chatbot, live chat & ticketing for customer service into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/ai-chatbot-by-text" width="480" height="300" style="border:0" loading="lazy" title="Text: AI chatbot, live chat & ticketing for customer service — Plugin Pulse"></iframe> Text: AI chatbot, live chat & ticketing for customer service: 100+ active installs, 5.0★ (15 reviews). Plugin Pulse (WP Mayor), as of 2026-11-01. https://plugins.wpmayor.com/plugin/ai-chatbot-by-text
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