Plugin Pulse Beta
← Rankings

wp.org search vs our merit ranking: “ticketing”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “ticketing”, we agree with wp.org on the top plugin, and our order differs from theirs on 8 of the top 20. 5 plugins are pushed down for signals wp.org ignores: errors, a host-installed base, or removal risk.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether it throws errors on current PHP, whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System shows at wp.org #8 but places #16 on merit, a gap of 8 places. Its 3K+ installs carry it up the search order; its 4.5★ average from 10 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent places #8 on merit, 4.9★ from 289 reviews, but shows at wp.org #14. A smaller install base keeps it further down the default search order than its quality signals alone would.

merit plugin wp.org
1 The Events Calendar 600K+ · 4.2★ (2461) wp.org #1 2 Events Manager – Calendar, Bookings, Tickets, Appointments and more! 60K+ · 4.2★ (551) wp.org #2 3 Ticket Tailor — Event Ticketing & Registration 4K+ · 4.3★ (46) wp.org #3 ↑2 4 My Tickets – Accessible Event Ticketing 600+ · 4.9★ (27) wp.org #4 ↓1 5 Eventin – Events Calendar, Tickets, Registration, Booking & WooCommerce 10K+ · 4.7★ (413) wp.org #7 2 too low 6 JS Help Desk – AI-Powered Support & Ticketing System 7K+ · 3.7★ (74) wp.org #5 ↓1 1 too high 7 Event Tickets and Registration 90K+ · 3.5★ (236) wp.org #6 1 too high 8 SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 10K+ · 4.9★ (289) wp.org #14 ↑4 6 too low 9 Newsletter – Send awesome emails from WordPress 200K+ · 4.6★ (1205) wp.org #10 ↑9 1 too low 10 Fluent Support – Helpdesk & Customer Support Ticket System 10K+ · 4.6★ (69) wp.org #11 ↑2 1 too low 11 Tickera – Sell Tickets & Manage Events 2K+ · 4.5★ (292) wp.org #15 ↓2 4 too low 12 Event Booking Manager for WooCommerce – Sell Tickets, Event Registration, RSVP & Event Calendar 7K+ · 4.5★ (167) wp.org #9 ↓1 3 too high 13 Event Espresso – Event Registration & Ticketing Sales 500+ · 4.4★ (136) wp.org #12 ↓3 1 too high 14 Tawk.To Live Chat 100K+ · 4.6★ (142) wp.org #18 ↓2 4 too low 15 Bus Ticket Booking with Seat Reservation 700+ · 4.9★ (41) wp.org #19 ↑4 4 too low 16 Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System 3K+ · 4.5★ (10) wp.org #8 ↑2 8 too high 17 Text: AI chatbot, live chat & ticketing for customer service 100+ · 5.0★ (15) wp.org #17 18 Awesome Support – WordPress HelpDesk & Support Plugin 6K+ · 3.5★ (194) wp.org #23 ↓1 5 too low 19 Church Admin 900+ · 4.7★ (17) wp.org #22 ↓1 3 too low 20 Sugar Calendar – Events Calendar, Event Tickets, and Events Management Platform 10K+ · 4.5★ (24) wp.org #20 ↓9 21 ELEX WordPress HelpDesk & Customer Ticketing System 200+ · 3.9★ (7) wp.org #13 ↑1 8 too high 22 Ticketmeo – Sell Tickets – Event Ticketing 40+ · 5.0★ (2) wp.org #16 ↓1 6 too high 23 Bandsintown Events 4K+ · 3.3★ (8) wp.org #21 ↓2 2 too high 24 Jeero 100+ · 5.0★ (1) wp.org #24

Merit ranking caps the install boost at 1M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted Bayesian score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.