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wp.org search vs our merit ranking: “sales chatbot”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “sales chatbot”, we agree with wp.org on the top plugin, and our order differs from theirs on 11 of the top 20.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

Jotform – AI Chatbot shows at wp.org #3 but places #19 on merit, a gap of 16 places. Its 5K+ installs carry it up the search order; its 5.0★ average from 1 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

Floating Chat Widget: Contact Chat Icons, Telegram Chat, Line Messenger, WeChat, Email, SMS, Call Button – Chaty places #7 on merit, 5.0★ from 1245 reviews, but shows at wp.org #18. A smaller install base keeps it further down the default search order than its quality signals alone would.

How this rank is calculated

Each plugin's merit score multiplies these inputs together: how recently it was updated, how current its "tested up to" WordPress version is, its install base (log scale, capped at 10 million), its support thread resolution rate, and a rating score. The rating score weights the star average by review volume against a sitewide prior, then scales it by the lower bound of the share of 4 and 5 star reviews. A plugin with 3.7 stars from tens of thousands of reviews can still outscore a 4.9 with a few dozen, because the small sample carries less certainty.

A health factor between 0.4 and 1.15 then adjusts that score for what wp.org's search can't see: PHP fatals or failed activations on a test install, PHP and WordPress compatibility, memory and page-speed footprint, suspicious review patterns, closure risk, and a large install base with very few reviews. Clean, adopted plugins earn a small lift.

A keyword ranking starts from wp.org's search order for the term, weighting each position by 1 divided by its place, then applies the merit correction and health factor above. Relevance to the keyword stays in the result, so the order can differ from the all-categories list on /best, which scores plugins with no search term.

Hover a row to see the main reason for its position.

merit plugin wp.org
1 WPBot – AI ChatBot for Live Support, Lead Generation, WordPress Automation, AI Services 5K+ · 4.7★ (124) wp.org #1 2 Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ · 5.0★ (775) wp.org #2 3 Tidio – Live Chat & AI Chatbots 70K+ · 4.8★ (395) wp.org #6 3 too low 4 MxChat – AI Chatbot & Content Generation for WordPress 2K+ · 5.0★ (31) wp.org #4 ↓1 5 Smartsupp – live chat, AI shopping assistant and chatbots 20K+ · 4.7★ (131) wp.org #7 2 too low 6 AI ChatBot for WooCommerce – WoowBot 900+ · 4.8★ (19) wp.org #5 1 too high 7 Floating Chat Widget: Contact Chat Icons, Telegram Chat, Line Messenger, WeChat, Email, SMS, Call Button – Chaty 300K+ · 5.0★ (1245) wp.org #18 ↓4 11 too low 8 Burst Statistics – Simple WordPress Analytics (Google Analytics Alternative) 200K+ · 4.9★ (186) wp.org #13 ↑2 5 too low 9 AI Puffer – AI Chatbot & MCP Server for Claude and ChatGPT 10K+ · 4.6★ (166) wp.org #12 3 too low 10 Chatbot for WordPress by Collect.chat ⚡️ 6K+ · 4.4★ (38) wp.org #8 2 too high 11 Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button 40K+ · 5.0★ (23) wp.org #9 2 too high 12 weDocs: AI Powered Knowledge Base, Docs, Documentation, Wiki & AI Chatbot 5K+ · 4.6★ (69) wp.org #15 ↑2 3 too low 13 Live Chat by Formilla – Real-time Chat & Chatbots Plugin 2K+ · 4.8★ (116) wp.org #20 ↑1 7 too low 14 Boei – AI Chatbot, Live Chat & 50+ Channels 900+ · 5.0★ (30) wp.org #22 ↑2 8 too low 15 AxiaChat AI – Free AI Chatbot (Answers Customers Automatically) 500+ · 5.0★ (12) wp.org #16 ↑2 1 too low 16 AI Chatbot for WooCommerce & Live Chat – onWebChat 600+ · 4.7★ (24) wp.org #23 7 too low 17 Text: AI chatbot, live chat & ticketing for customer service 100+ · 5.0★ (15) wp.org #24 7 too low 18 Geeky Bot – AI Chatbot & Sales Assistant for WooCommerce 6K+ · 5.0★ (4) wp.org #10 8 too high 19 Jotform – AI Chatbot 5K+ · 5.0★ (1) wp.org #3 ↑1 16 too high 20 Hyve Lite – AI Chatbot Trained on WordPress Posts, Pages, Products & More with ChatGPT 7K+ · 4.3★ (6) wp.org #19 ↑1 1 too high 21 WPBot – ChatBot Conversational Forms 1K+ · 5.0★ (3) wp.org #17 ↑2 4 too high 22 Chaport — Live Chat & Chatbots 2K+ · 4.0★ (4) wp.org #21 ↑1 1 too high 23 LeadBooster Chatbot by Pipedrive 2K+ · 3.7★ (3) wp.org #14 ↓1 9 too high 24 AI Sales Agent & Chatbot for WooCommerce – WPCreatix 90+ · 5.0★ (1) wp.org #11 13 too high

Merit ranking caps the install boost at 10M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.