Banckle Chat
by imranwar · Chat & Support
Also makes 3 other plugins · 40+ installs across the portfolio →
Banckle.Chat provides you a feature rich, reliable, economical and highly customizable live chat platform, for effective communication with visitors.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
D 41/100
Stale · Likely abandoned · Few reviews
Active installs
10+
≈15 estimated
Momentum
+19%
downloads vs prior 30d
Biggest opportunity: “chat”, “chat online” and “chat software” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
41 health vs 64 average across 1,177 Chat & Support plugins
Install conversion
How it's measured →0.0%
of downloads still active
At least 10 of 34.8K lifetime downloads are still running, below its category: the median Chat & Support plugin keeps 0.8%, across 630 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
High removal-risk signals
63/100Maintenance and integrity signals that tend to precede a WordPress.org removal. Not an official status, a heads-up to act.
- Long abandoned. No update in 12+ years — the top precursor to removal once a vulnerability is found.
- Compatibility drift. Tested only up to WordPress 3.7.41, well behind 6.8.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Under-optimized
Most to gain: Update recency
Updated 4391 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 3.7.41; the current branch is 6.8
2.3★ over 3 reviews, smoothed to 4.00★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Last updated 4391 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
33
Momentum
Mixed: one swing, the rest drifting
0.0
Velocity
places per keyword, 21d
0%
Breadth
of keywords climbing, 21d
0.0
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| banckle your tag | #3 | #4 | 0 |
| banckle chat your tag | #3 | #4 | 0 |
| zopim live chat | #9 | #9 | 0 |
| chat your tag | Not in the top 24 | ||
| chat online your tag | Not in the top 24 | ||
| chat software your tag | Not in the top 24 | ||
6 searches this plugin appeared in over the last 90 days, 3 listed. 3 left out as unrelated or noise (years, numbers, stray words). 3 of its tags aren't in the top 24 for their own search.
What to do about it
- “chat”, “chat online” and “chat software” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 5 Oct 2022 · 1,489 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 84 · peaks are release surges
Directory rank
Ranked about #30,400 to #44,800, alongside the other plugins at 10+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 1 Nov 2026.
Rating trend
Star average over time · dips mark rough releases
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
Release cadence
No release in a yearHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
0
releases in the last 12 months
12.0y ago
latest release · v1.3.9 · 24 Oct 2014
16
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “10+”. Our estimate pins where the real number sits.
Crossed into this band 2.9 years ago; a band this size takes about a year or more to cross, which places it about 50% of the way through.
Install history since 13 Oct 2016
Recent reviews
All reviews on wp.org ↗- ★★★★★ steveyoung12.7y ago
We were an early adopter of this plugin. Free for the first year at that time, it worked great for us. When it came time to “pay” we were ready to go. But when we went to the website, they offered free for a limited number of chat sessions. They changed the original offer. We had 4 websites using the software. All worked fine, and we never did go over the limit. We even wanted to do a payed program with them, but they did not offer a monthly option. That did come up at a later time but we still did not have much traffic. Would have given them 4-5 stars, for reasonable service and up time. Only once in many years the software “hung” our website, we just disabled the plugin till it cleared. However, here is the issue. At the end of January 2014 while running 4 websites with Banckle unknown to us the chat Icon was redirecting our customers to the Banckle website without our knowledge. When contacting them, they indicated that this was because we were on a unpaid program and you are only allowed one website. Fine, but we were never warned. Instead of disabling the chat window link they made our users, our customers go to the banckle homepage without our permission or knowledge. That is unacceptable, unethical and inappropriate business practice. We continue to have conversations with them to find out how this happened, how to keep it from happening again and a more reasonable solution.
Read on wp.org ↗ - ★★★★★ David13.7y ago
The app is free, but in order to use it then you have to pay. Decent pricing, but false advertising for the plugin.
Read on wp.org ↗ - ★★★★★ Kamran Zahid 11x13.9y ago
This is another Paid Plugin. If you are looking for FREE Plugin, you are at the wrong place.
Read on wp.org ↗
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
4 of 8 pass · checked 27 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description names no action; say what the plugin does for the site.
- ! Has a FAQ Only 2 questions in the FAQ; 3 or more gives an assistant something to match.
- ! FAQ asks real questions 0 of 2 FAQ entries are headings, not questions ("undefined").
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ✓ Names what it works with Mentions Shopify.
- ✓ Headings and lists 7 headings and 1 list.
- ✓ Enough to quote 4,640 characters of description.
- ✓ Tags match the text 3 of 5 tags appear in the text; "chat online", "chat software" do not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2023-12-13 20+ → 10+ down after 339 days in tier
- 2023-01-08 30+ → 20+ down after 617 days in tier
- 2021-05-01 50+ → 30+ down after 167 days in tier
- 2020-11-15 300+ → 50+ down
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
HappyFox Chat – Live Chat Plugin for WordPress Websites 70+ installs · 3.7★ · 4 shared tags D -
HappyFox Chat – Live Chat Plugin for WooCommerce Online Stores 10+ installs · 3.7★ · 4 shared tags D -
Casengo Live Chat Support 50+ installs · 4.2★ · 3 shared tags D -
Zendesk Chat 10K+ installs · 3.9★ · 2 shared tags D -
Chative Live chat and Chatbot 50+ installs · 4.0★ · 2 shared tags C -
Venyoo 30+ installs · 3.6★ · 2 shared tags
Embed this report card
Drop a live Pulse card for Banckle Chat into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/banckle-live-chat-for-wordpress" width="480" height="300" style="border:0" loading="lazy" title="Banckle Chat — Plugin Pulse"></iframe> Banckle Chat: 10+ active installs, 2.3★ (3 reviews). Plugin Pulse (WP Mayor), as of 2026-11-01. https://plugins.wpmayor.com/plugin/banckle-live-chat-for-wordpress
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