Charla Live Chat
by charlalivechat · Chat & Support
Add Charla Live Chat Widget to your site without writing a single line of code. Compatible with all themes.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
B 83/100
Few reviews
Active installs
500+
≈590 estimated
Momentum
-13%
downloads vs prior 30d
Biggest opportunity: Add “live chat plugin”, “live chat widget” and “helpdesk” to your wp.org tags. You rank #12, #13 and #18 for them without listing them, close enough for a declared tag to move you up. WordPress.org counts only your first five tags, so with 4 listed these are the slots worth spending.
83 health vs 64 average across 1,174 Chat & Support plugins
Install conversion
How it's measured →7.1%
of downloads still active
At least 500 of 7K lifetime downloads are still running, above its category: the median Chat & Support plugin keeps 0.8%, across 627 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 4 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Most to gain: Rating quality
Updated 38 days ago
Tested up to WordPress 7.1.4, the current branch or newer
5.0★ over 1 review, smoothed to 4.12★ and held back under 25 reviews
4 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
43
Momentum
Holding steady
-0.1
Velocity
places per keyword, 28d
30%
Breadth
of keywords climbing, 28d
+0.0
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| free live chat your tag | #9 | #24 | 0 |
| live chat widget | #13 | #24 | up 2 |
| live chat your tag | #15 | #23 | down 2 |
| live chat plugin | #12 | #24 | 0 |
| livechat your tag | #21 | #23 | 0 |
| live | #23 | #24 | down 3 |
| live chat for businesses | #8 | #21 | 0 |
| live chat services | #10 | #22 | 0 |
| live chat script | #10 | #20 | 0 |
| wordpress live chat | #18 | #24 | down 1 |
| live help | #19 | #24 | down 2 |
| helpdesk | #18 | #24 | down 1 |
| live chat tool | #11 | #23 | 0 |
| live chat support | #21 | #24 | up 1 |
| woocommerce live chat | #14 | #24 | up 1 |
| free chat | #24 | #24 | 0 |
| live chat sales | #14 | #23 | 0 |
| wp live chat | #14 | #24 | 0 |
| live chat website | #16 | #24 | up 1 |
| live chat for woocommerce | #16 | #24 | up 1 |
| chat your tag | Not in the top 24 | ||
45 searches this plugin appeared in over the last 90 days, 20 listed. 17 left out as unrelated or noise (years, numbers, stray words). 1 of its tags isn't in the top 24 for their own search.
What to do about it
- Add “live chat plugin”, “live chat widget” and “helpdesk” to your wp.org tags. You rank #12, #13 and #18 for them without listing them, close enough for a declared tag to move you up. WordPress.org counts only your first five tags, so with 4 listed these are the slots worth spending.
- One page off on “live chat”. #15 puts you just past the first ten results, where almost all the clicks stop. The gap to close is small.
Daily downloads
Since 6 Oct 2022 · 1,487 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 1.1K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
4
releases in the last 12 months
1mo ago
latest release · v2.0.4 · 23 Sep 2026
12
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “500+”. Our estimate pins where the real number sits.
Crossed into this band 13 months ago; a band this size takes about a year or more to cross, which places it about 90% of the way through.
Install history since 5 Oct 2022
Recent reviews
All reviews on wp.org ↗- ★★★★★ davewel2.6y ago
loaded with features for a fraction of the price of the alternative products.
Read on wp.org ↗
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 6.8.3
Languages
via translate.wordpress.orgTranslated into 3 languages, 1 at 90% or more
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
6 of 8 pass · checked 29 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Add Charla Live Chat Widget to your site without writing a single line of code. Compatible with all themes."
- ✓ Has a FAQ 4 questions in the FAQ.
- ✓ FAQ asks real questions 4 of 4 read like questions a user would type.
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ✓ Names what it works with Mentions WooCommerce.
- ! Headings and lists 0 headings and 1 list; assistants quote headed sections and bullet lists, not paragraphs.
- ✓ Enough to quote 1,728 characters of description.
- ✓ Tags match the text 2 of 4 tags appear in the text; "free live chat", "livechat" do not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2025-09-29 400+ → 500+ up after 1 days in tier
- 2025-09-28 500+ → 400+ down after 3 days in tier
- 2025-09-25 400+ → 500+ up after 2 days in tier
- 2025-09-23 500+ → 400+ down after 2 days in tier
- 2025-09-21 400+ → 500+ up after 143 days in tier
- 2025-05-01 300+ → 400+ up after 91 days in tier
- 2025-01-30 200+ → 300+ up after 58 days in tier
- 2024-12-03 100+ → 200+ up after 71 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Tidio – Live Chat & AI Chatbots 70K+ installs · 4.7★ · 4 shared tags A -
Free Live Chat Support 500+ installs · 4.0★ · 4 shared tags A -
Support Board Cloud 100+ installs · 4.1★ · 4 shared tags C -
SaleSmartly – Live Chat & Chat Bot Integrate 100+ installs · 4.2★ · 4 shared tags A -
Crisp – Live Chat and AI Chatbot 20K+ installs · 4.5★ · 3 shared tags A -
LeadBooster Chatbot by Pipedrive 2K+ installs · 3.9★ · 3 shared tags B
Embed this report card
Drop a live Pulse card for Charla Live Chat into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/charla-live-chat" width="480" height="300" style="border:0" loading="lazy" title="Charla Live Chat — Plugin Pulse"></iframe> Charla Live Chat: 500+ active installs, 5.0★ (1 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/charla-live-chat
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