Crisp – Live Chat and AI Chatbot
by crisp · AI
A free, one-click-to-install Live Chat and AI Chatbot plugin. No coding skills required. Used by more than 30 000 customers on WordPress.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
A 90/100
no flags
Active installs
20K+
≈25K estimated
Momentum
+27%
downloads vs prior 30d
Biggest opportunity: Swap “live chat” and “chatbot” for “chatbots” and “woocommerce chatbot”. “live chat” isn't earning its slot: it only gets you to #14. “chatbots” sits at #11 untagged, close enough for a declared tag to move it up. “chatbot” isn't earning its slot: it only gets you to #12. “woocommerce chatbot” sits at #11 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
90 health vs 77 average across 3,395 AI plugins
Install conversion
How it's measured →2.5%
of downloads still active
At least 20K of 792.2K lifetime downloads are still running, above its category: the median AI plugin keeps 1.4%, across 1,010 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other AI plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 1 release in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Well tuned across the board
Updated 10 days ago
Tested up to WordPress 7.1.4, the current branch or newer
4.6★ over 73 reviews, smoothed to 4.40★
5 of 5 tags set · short description in place
Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
44
Momentum
Holding steady
+0.2
Velocity
places per keyword, 28d
32%
Breadth
of keywords climbing, 28d
+0.1
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| crisp your tag | #1 | #1 | 0 |
| im chat | #2 | #1 | 0 |
| free live chat your tag | #10 | #11 | 0 |
| livechat your tag | #10 | #8 | up 13 |
| ai chatbot | #11 | #9 | up 1 |
| chatbot your tag | #12 | #12 | up 1 |
| live chat your tag | #14 | #12 | 0 |
| chatbot plugin | #13 | #9 | 0 |
| skills | #15 | #14 | down 1 |
| woocommerce chatbot | #11 | #9 | 0 |
| chatbots | #11 | #8 | 0 |
| live | #21 | #16 | down 1 |
| conversational ai | #13 | #9 | up 1 |
| chatbox | #12 | #4 | 0 |
| support chatbot | #14 | #8 | 0 |
| free live video chat | #9 | #10 | 0 |
| conversation | #16 | #16 | down 2 |
| ai summary | #18 | #12 | up 1 |
| live video chat plugin | #10 | #9 | up 1 |
| live video chat | #10 | #9 | up 1 |
111 searches this plugin appeared in over the last 90 days, 20 listed. 68 left out as unrelated or noise (years, numbers, stray words).
What to do about it
- Swap “live chat” and “chatbot” for “chatbots” and “woocommerce chatbot”. “live chat” isn't earning its slot: it only gets you to #14. “chatbots” sits at #11 untagged, close enough for a declared tag to move it up. “chatbot” isn't earning its slot: it only gets you to #12. “woocommerce chatbot” sits at #11 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
- One page off on “chatbot”. #12 puts you just past the first ten results, where almost all the clicks stop. The gap to close is small.
- One page off on “live chat”. #14 puts you just past the first ten results, where almost all the clicks stop. The gap to close is small.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 36.8K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Occasionally updatedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
1
releases in the last 12 months
10d ago
latest release · v0.49 · 21 Oct 2026
4
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “20K+”. Our estimate pins where the real number sits.
Crossed into this band 24 months ago; the previous band took 3.7 years to cross, which places it about 50% of the way through.
Install history since 21 Apr 2016
Recent reviews
All reviews on wp.org ↗- ★★★★★ bonsaigil1.1y ago
Paid might be awesome, but don’t bother with freemium. It’s easy to setup with WordPress. They auto upgrade the free account to paid account trial on signup, so it’s confusing what features are available on the free plan. Once you work out how to downgrade to the free plan, you can then you can see which features are paid addons… a lot. I think they could be more transparent what’s available in the free version vs paid, so that small business or hobby sites don’t have to go through the whole install before hitting ‘upgrade now’ road blocks. For me, choosing the black chat theme then being given #2a2a2a (grey) only to find they’ve obscured & randomised all the CSS classes behind a $45 a month paywall... was enough to move on to another liveChat option.
Read on wp.org ↗ - ★★★★★ mpaletou2.1y ago
J’utilisais auparavant Tawk.to comme chatbot sur mes sites web. Lorsque j’ai décidé d’installer Crisp pour essayer, je l’ai immédiatement adopté. En n’ayant rien fait d’autre que l’activer dans mon dashboard, il était en place et gérait nativement le multi-langue. La personnalisation du widget est très simple et je peux assurer le support client sur mon PC ou depuis l’application mobile. Bref, je ne cherche plus d’autre solution de chatbot !
Read on wp.org ↗ - ★★★★★ Mephivio2.2y ago
Crisp.app has revolutionized our customer support! The intuitive interface, seamless integration, and powerful features like live chat and chatbots have significantly boosted our efficiency. Their exceptional support team is always ready to help. Crisp.app is a game-changer for any business looking to enhance customer communication. Highly recommended!
Read on wp.org ↗ - ★★★★★ vaishaknair2.3y ago
Like using it
Read on wp.org ↗ - ★★★★★ James Joseph Finn2.4y ago
I used Crisp many years back on another woo project as a paid client; now I’m using it again on a new woo startup project, this time on the free tier while I’m bootstrapping; and it’s even better than I remembered. Gijo of WP Speed Matters recommends it, and uses it himself on his flagship site, FlyingPress; if you’re running an ecomm operation, milliseconds = $. He’s right: Crisp is crispy fast. To say the woo integration is useful would be an understatement. The web app, mac app, and iOS apps all have beautiful UX; and the UX for the user is equally as elegant. And then, lastly, if you dig into their delightful docs, theirs a lot of hidden gold in dollar crisp and webhooks that really put the icing on the cake; and which are quite useful while you’re bootstrapping a startup. Thank you Crisp! Wish me luck!
Read on wp.org ↗ - ★★★★★ Mudassar Shakeel2.8y ago
Crisp live chat and chatbot services are unmatched in my 7 years of WordPress experience and this is the best live chat plugin. I use it on my Mc Starters website and highly recommend it. Once you try it, you’ll love how easy and effective it is to communicate.
Read on wp.org ↗ - ★★★★★ bobmane22.8y ago
i tried all leading chat apps and Crisp is far above the rest – the best for sure
Read on wp.org ↗ - ★★★★★ antonispol3.2y ago
The best chat plugin for woocommerce!
Read on wp.org ↗
Latest updates
via wp.org changelogRecent releases and news for this plugin
Security history
via Wordfence IntelligenceAll 2 disclosed vulnerabilities are patched in the current version (0.49). Sites still on an older version should update.
- 2024-03-13 CVE-2024-27963 Improper Neutralization of Input During Web Page Generation Affects <= 0.44 Patched in 0.45
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 6.7.2
Languages
via translate.wordpress.orgTranslated into 15 languages, 14 at 90% or more
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Share of voice
How often each assistant names Crisp when asked about this topic, where it comes in the answer, and how that compares with its wp.org search position. Latest run 25 Oct 2026.
- Assistants
- ChatGPT, Claude
- Topics tracked
- Chatbot
Readme readiness
6 of 8 pass · checked 26 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description names no action; say what the plugin does for the site.
- ✓ Has a FAQ 5 questions in the FAQ.
- ✓ FAQ asks real questions 5 of 5 read like questions a user would type.
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ✓ Names what it works with Mentions WooCommerce, Shopify, Instagram.
- ✓ Headings and lists 7 headings and 6 lists.
- ✓ Enough to quote 5,310 characters of description.
- ✓ Tags match the text 4 of 5 tags appear in the text; "livechat" does not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2024-11-03 30K+ → 20K+ down after 1339 days in tier
- 2021-03-05 20K+ → 30K+ up after 126 days in tier
- 2020-10-30 10K+ → 20K+ up after 595 days in tier
- 2019-03-15 70+ → 10K+ up
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Tidio – Live Chat & AI Chatbots 70K+ installs · 4.7★ · 4 shared tags A -
Support Board Cloud 100+ installs · 4.1★ · 4 shared tags C -
SaleSmartly – Live Chat & Chat Bot Integrate 100+ installs · 4.2★ · 4 shared tags A -
IMsupporting Live Chat & AI Chatbot 40+ installs · 4.1★ · 4 shared tags B -
Zoho SalesIQ – Live chat, chatbots, and visitor tracking 10K+ installs · 4.0★ · 3 shared tags B -
LiveChat – Live Chat Plugin for WP Websites 10K+ installs · 4.5★ · 3 shared tags A
Embed this report card
Drop a live Pulse card for Crisp – Live Chat and AI Chatbot into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/crisp" width="480" height="300" style="border:0" loading="lazy" title="Crisp – Live Chat and AI Chatbot — Plugin Pulse"></iframe> Crisp – Live Chat and AI Chatbot: 20K+ active installs, 4.6★ (73 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/crisp
Spotted a number that looks wrong? Report a data issue and we'll check it against the source.