Crisp – Live Chat and Chatbot

How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.

Directory rank vs rivals

wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you

How often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.

Share of active installs on each version of this plugin · 74% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.

Refined from the date this plugin crossed into its current band.

No paid tier is visible, so we don't put a figure on revenue or sale value: that would be guessing. The install base is a real asset to an acquirer, just not one public data lets us price.

1. ★★★★★ bonsaigil

   12mo ago

   Paid might be awesome, but don’t bother with freemium. It’s easy to setup with WordPress. They auto upgrade the free account to paid account trial on signup, so it’s confusing what features are available on the free plan. Once you work out how to downgrade to the free plan, you can then you can see which features are paid addons… a lot. I think they could be more transparent what’s available in the free version vs paid, so that small business or hobby sites don’t have to go through the whole install before hitting ‘upgrade now’ road blocks. For me, choosing the black chat theme then being given #2a2a2a (grey) only to find they’ve obscured & randomised all the CSS classes behind a $45 a month paywall... was enough to move on to another liveChat option.

   Read on wp.org ↗
2. ★★★★★ mpaletou

   1.9y ago

   J’utilisais auparavant Tawk.to comme chatbot sur mes sites web. Lorsque j’ai décidé d’installer Crisp pour essayer, je l’ai immédiatement adopté. En n’ayant rien fait d’autre que l’activer dans mon dashboard, il était en place et gérait nativement le multi-langue. La personnalisation du widget est très simple et je peux assurer le support client sur mon PC ou depuis l’application mobile. Bref, je ne cherche plus d’autre solution de chatbot !

   Read on wp.org ↗
3. ★★★★★ Mephivio

   2.0y ago

   Crisp.app has revolutionized our customer support! The intuitive interface, seamless integration, and powerful features like live chat and chatbots have significantly boosted our efficiency. Their exceptional support team is always ready to help. Crisp.app is a game-changer for any business looking to enhance customer communication. Highly recommended!

   Read on wp.org ↗
4. ★★★★★ vaishaknair

   2.1y ago

   Like using it

   Read on wp.org ↗
5. ★★★★★ James Joseph Finn

   2.3y ago

   I used Crisp many years back on another woo project as a paid client; now I’m using it again on a new woo startup project, this time on the free tier while I’m bootstrapping; and it’s even better than I remembered. Gijo of WP Speed Matters recommends it, and uses it himself on his flagship site, FlyingPress; if you’re running an ecomm operation, milliseconds = $. He’s right: Crisp is crispy fast. To say the woo integration is useful would be an understatement. The web app, mac app, and iOS apps all have beautiful UX; and the UX for the user is equally as elegant. And then, lastly, if you dig into their delightful docs, theirs a lot of hidden gold in dollar crisp and webhooks that really put the icing on the cake; and which are quite useful while you’re bootstrapping a startup. Thank you Crisp! Wish me luck!

   Read on wp.org ↗
6. ★★★★★ Mudassar Shakeel

   2.6y ago

   Crisp live chat and chatbot services are unmatched in my 7 years of WordPress experience and this is the best live chat plugin. I use it on my Mc Starters website and highly recommend it. Once you try it, you’ll love how easy and effective it is to communicate.

   Read on wp.org ↗
7. ★★★★★ bobmane2

   2.6y ago

   i tried all leading chat apps and Crisp is far above the rest – the best for sure

   Read on wp.org ↗
8. ★★★★★ antonispol

   3.0y ago

   The best chat plugin for woocommerce!

   Read on wp.org ↗

Recent releases and news for this plugin

1. — Version 0.33 Better onboarding 0.33
2. — Version 0.24 Bug fixes 0.24
3. — Version 0.23 Bug fixes 0.23
4. — Version 0.22 Bug fixes 0.22
5. — Version 0.21 Auto-set language 0.21
6. — Version 0.20 Verify emails using HMAC 0.20

2 disclosed vulnerabilities on record for this plugin, all fixed in the current version. Sites on older versions stay exposed until they update.

1. Medium · 6.4 Crisp <= 0.44 - Authenticated (Subscriber+) Stored Cross-Site Scripting ↗
   2024-03-13 CVE-2024-27963 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') Affects <= 0.44 Patched in 0.45
2. High · 8.8 Crisp Live Chat <= 0.31 Cross-Site Request Forgery to Stored Cross-Site Scripting ↗
   2021-12-16 CVE-2021-43353 Cross-Site Request Forgery (CSRF) Affects <= 0.31 Patched in 0.32

Automated install-time checks, tested on PHP 8.1.12 · WP 6.7.2

Translated into 15 languages, 14 at 90% or more

Growth timeline

Install-tier crossings we have observed, and how long each tier took to outgrow

1. 2024-11-03 30K+ → 20K+ down

Competes with

The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).

• Tidio – Live Chat & AI Chatbots 70K+ installs · 4.7★ · 4 shared tags A
• Support Board Cloud 100+ installs · 4.1★ · 4 shared tags C
• SaleSmartly – Live Chat & Chat Bot Integrate 90+ installs · 4.2★ · 4 shared tags B
• IMsupporting Live Chat & AI Chatbot 40+ installs · 4.1★ · 4 shared tags B
• Zoho SalesIQ – Live chat, chatbots, and visitor tracking 10K+ installs · 4.0★ · 3 shared tags B
• LiveChat – Live Chat Plugin for WP Websites 10K+ installs · 4.5★ · 3 shared tags A

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Crisp – Live Chat and Chatbot: 20K+ active installs, 4.6★ (73 reviews). Plugin Pulse (WP Mayor), as of 2026-08-29. https://plugins.wpmayor.com/plugin/crisp