HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service
by HelpCrunch · Chat & Support
The one-stop platform for even stronger customer relations. Bolster your customer support with its live chat, chatbot, and knowledge base software.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
A 86/100
Few reviews
Active installs
2K+
≈2.9K estimated
Momentum
+32%
downloads vs prior 30d
Biggest opportunity: Swap “chat”, “chat widget” and “chatbot” for “chat software”, “relations” and “live chat plugin”. “chat” isn't earning its slot: you're not in the first 24 results for its own search. “chat software” sits at #8 untagged, close enough for a declared tag to move it up. “chat widget” isn't earning its slot: you're not in the first 24 results for its own search. “relations” sits at #8 untagged, close enough for a declared tag to move it up. “chatbot” isn't earning its slot: it only gets you to #24. “live chat plugin” sits at #11 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
86 health vs 64 average across 1,175 Chat & Support plugins
Install conversion
How it's measured →8.5%
of downloads still active
At least 2K of 23.5K lifetime downloads are still running, above its category: the median Chat & Support plugin keeps 0.8%, across 629 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 6 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Most to gain: Rating quality
Updated 71 days ago
Tested up to WordPress 7.1.0, the current branch or newer
5.0★ over 6 reviews, smoothed to 4.20★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
41
Momentum
Losing ground
-0.0
Velocity
places per keyword, 28d
24%
Breadth
of keywords climbing, 28d
+0.0
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| customer service | #3 | #10 | 0 |
| customer service software | #3 | #10 | — |
| live chat software | #5 | #13 | 0 |
| telegram live chat | #3 | #8 | 0 |
| knowledge base | #10 | #19 | 0 |
| relations | #8 | #13 | 0 |
| slack live chat | #4 | #10 | 0 |
| live chat your tag | #13 | #19 | down 2 |
| knowledge | #14 | #23 | down 1 |
| chat software | #8 | #14 | up 1 |
| customer service chat | #5 | #11 | 0 |
| base | #17 | #21 | up 1 |
| live chat services | #6 | #13 | 0 |
| service | #19 | #22 | up 5 |
| chat plugin your tag | #18 | #23 | down 1 |
| live chat plugin | #11 | #19 | 0 |
| live support software | #7 | #17 | 0 |
| live chat widget | #12 | #22 | down 1 |
| live | #24 | #20 | down 2 |
| live help | #15 | #20 | 0 |
| chat your tag | Not in the top 24 | ||
| chat widget your tag | Not in the top 24 | ||
168 searches this plugin appeared in over the last 90 days, 20 listed. 113 left out as unrelated or noise (years, numbers, stray words). 2 of its tags aren't in the top 24 for their own search.
What to do about it
- Swap “chat”, “chat widget” and “chatbot” for “chat software”, “relations” and “live chat plugin”. “chat” isn't earning its slot: you're not in the first 24 results for its own search. “chat software” sits at #8 untagged, close enough for a declared tag to move it up. “chat widget” isn't earning its slot: you're not in the first 24 results for its own search. “relations” sits at #8 untagged, close enough for a declared tag to move it up. “chatbot” isn't earning its slot: it only gets you to #24. “live chat plugin” sits at #11 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
- One page off on “live chat”. #13 puts you just past the first ten results, where almost all the clicks stop. The gap to close is small.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 1.5K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
6
releases in the last 12 months
2mo ago
latest release · v2.0.14 · 21 Aug 2026
32
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “2K+”. Our estimate pins where the real number sits.
Crossed into this band 42 days ago and a band this size takes about a year or more to cross, so the real count is still just under 3K.
At the current install trend, crossing 3K+ in roughly 756 days.
Install history since 14 Oct 2019
Recent reviews
All reviews on wp.org ↗- ★★★★★ bluex1215.2y ago
To stay closer to my clients, I decided to try the live chat option. I did a quick research on google and found that the software available today can do much more than just chatting with my website audience. It was a real surprise for me that software like Helpcrunch can offer everything I could think of to interact with my clients – chat, emails, popups, help center articles, mobile apps. Some of the platforms I’ve tried cost a pretty penny. Helpcrunch provides everything I need for a very good price. They have a lot of great reviews online and their support is very fast and pleasant. So I decided to stick with them.
Read on wp.org ↗ - ★★★★★ Vitalii Kaplia5.3y ago
I’m a WP developer and sometimes my clients ask me to find and install live chat plugin for them. After a quick research and a few talks to support reps of different companies I decided to stick with HelpCrunch. The chat itself looks great. There’s a possibility to add help articles to the widget. Pricing is very good. Support guys are simply the best (I did not get a timely response from other vendors).
Read on wp.org ↗ - ★★★★★ slaskii5.3y ago
Great piece of software. I tried intercom, zendesk and crisp together with helpcrunch, and the last one came up as an obvious winner for me. It’s really great that I can choose what to display in my widget – chat or knowledge base, or even both. Displaying the knowledge base only becomes very handy when you get a lot of chat requests and cannot handle them. The only thing I’m missing in helpcrunch is a chatbot, but very friendly support guys promised me it’d be ready this fall.
Read on wp.org ↗ - ★★★★★ zoobok5.8y ago
HelpCrunch, many thanks for the plugin and for your service. Keep it up!
Read on wp.org ↗ - ★★★★★ Lewis7.4y ago
I recently moved from Intercom to HelpCrunch and the setup is completely straightforward. One snippet of code and you’re good to go!
Read on wp.org ↗ - ★★★★★ alterlife10.6y ago
Really cool plugin is more than just a live chat and they make it possible to use it for free, forever. Very user-friendly interface and configuring in 2 clicks. I like it!
Read on wp.org ↗
Latest updates
via wp.org changelogRecent releases and news for this plugin
- — Version 2.0 We’ve added remastered HelpCrunch widget support ! Now you and your customers can enjoy an even better experience with our widget. Here’s how you can update to the remastered widget version. Backward compatibility with t 2.0
- — Version 2.0.6 WordPress 6.6 support added 2.0.6
- — Version 2.0.7 WordPress 6.7 support added 2.0.7
- — Version 2.0.8 WordPress 6.8 support added 2.0.8
- — Version 2.0.9 WordPress 6.9 support added 2.0.9
- — Version 2.0.12 WordPress 7.0 support added 2.0.12
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 7.0.1
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Share of voice
How often each assistant names HelpCrunch when asked about this topic, where it comes in the answer, and how that compares with its wp.org search position. Latest run 25 Oct 2026.
- Assistants
- ChatGPT, Claude
- Topics tracked
- Chatbot
Readme readiness
6 of 8 pass · checked 26 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description names no action; say what the plugin does for the site.
- ✓ Has a FAQ 13 questions in the FAQ.
- ✓ FAQ asks real questions 13 of 13 read like questions a user would type.
- ! Names who it is for One audience phrase ("if you have"); say who the plugin is for and what they use it for.
- ✓ Names what it works with Mentions Zapier, Google Analytics, Shopify, Slack and 3 more.
- ✓ Headings and lists 10 headings and 7 lists.
- ✓ Enough to quote 9,684 characters of description.
- ✓ Tags match the text 4 of 5 tags appear in the text; "chat plugin" does not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-09-19 3K+ → 2K+ down after 17 days in tier
- 2026-09-02 2K+ → 3K+ up after 245 days in tier
- 2025-12-31 3K+ → 2K+ down after 157 days in tier
- 2025-07-27 2K+ → 3K+ up after 340 days in tier
- 2024-08-21 1K+ → 2K+ up after 82 days in tier
- 2024-05-31 900+ → 1K+ up after 1 days in tier
- 2024-05-30 800+ → 900+ up after 1 days in tier
- 2024-05-29 600+ → 800+ up after 3 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Chat Bro Live Group Chat 100+ installs · 4.2★ · 4 shared tags D -
Tidio – Live Chat & AI Chatbots 70K+ installs · 4.7★ · 3 shared tags A -
Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button 50K+ installs · 4.6★ · 3 shared tags A -
Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ installs · 5.0★ · 3 shared tags A -
LiveChat – Live Chat Plugin for WP Websites 10K+ installs · 4.5★ · 3 shared tags A -
Chaport — Live Chat & Chatbots 2K+ installs · 3.9★ · 3 shared tags B
Embed this report card
Drop a live Pulse card for HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/helpcrunch-live-chat" width="480" height="300" style="border:0" loading="lazy" title="HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service — Plugin Pulse"></iframe> HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service: 2K+ active installs, 5.0★ (6 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/helpcrunch-live-chat
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