HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service

How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.

Directory rank vs rivals

wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you

How often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.

Share of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.

Refined from the date this plugin crossed into its current band.

No paid tier is visible, so we don't put a figure on revenue or sale value: that would be guessing. The install base is a real asset to an acquirer, just not one public data lets us price. A small install base leaves thin data to model from. The recent download trend is too spiky to read.

1. ★★★★★ bluex121

   5.0y ago

   To stay closer to my clients, I decided to try the live chat option. I did a quick research on google and found that the software available today can do much more than just chatting with my website audience. It was a real surprise for me that software like Helpcrunch can offer everything I could think of to interact with my clients – chat, emails, popups, help center articles, mobile apps. Some of the platforms I’ve tried cost a pretty penny. Helpcrunch provides everything I need for a very good price. They have a lot of great reviews online and their support is very fast and pleasant. So I decided to stick with them.

   Read on wp.org ↗
2. ★★★★★ Vitalii Kaplia

   5.1y ago

   I’m a WP developer and sometimes my clients ask me to find and install live chat plugin for them. After a quick research and a few talks to support reps of different companies I decided to stick with HelpCrunch. The chat itself looks great. There’s a possibility to add help articles to the widget. Pricing is very good. Support guys are simply the best (I did not get a timely response from other vendors).

   Read on wp.org ↗
3. ★★★★★ slaskii

   5.2y ago

   Great piece of software. I tried intercom, zendesk and crisp together with helpcrunch, and the last one came up as an obvious winner for me. It’s really great that I can choose what to display in my widget – chat or knowledge base, or even both. Displaying the knowledge base only becomes very handy when you get a lot of chat requests and cannot handle them. The only thing I’m missing in helpcrunch is a chatbot, but very friendly support guys promised me it’d be ready this fall.

   Read on wp.org ↗
4. ★★★★★ zoobok

   5.6y ago

   HelpCrunch, many thanks for the plugin and for your service. Keep it up!

   Read on wp.org ↗
5. ★★★★★ Lewis

   7.2y ago

   I recently moved from Intercom to HelpCrunch and the setup is completely straightforward. One snippet of code and you’re good to go!

   Read on wp.org ↗
6. ★★★★★ alterlife

   10.4y ago

   Really cool plugin is more than just a live chat and they make it possible to use it for free, forever. Very user-friendly interface and configuring in 2 clicks. I like it!

   Read on wp.org ↗

Automated install-time checks, tested on PHP 8.1.12 · WP 7.0.1

Growth timeline

Install-tier crossings we have observed, and how long each tier took to outgrow

1. 2025-12-31 3K+ → 2K+ down after 157 days in tier
2. 2025-07-27 2K+ → 3K+ up after 340 days in tier
3. 2024-08-21 1K+ → 2K+ up after 82 days in tier
4. 2024-05-31 900+ → 1K+ up after 1 days in tier
5. 2024-05-30 800+ → 900+ up after 1 days in tier
6. 2024-05-29 600+ → 800+ up after 3 days in tier
7. 2024-05-26 500+ → 600+ up after 2 days in tier
8. 2024-05-24 400+ → 500+ up after 83 days in tier

Competes with

The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).

• Chat Bro Live Group Chat 100+ installs · 4.2★ · 4 shared tags D
• Tidio – Live Chat & AI Chatbots 70K+ installs · 4.7★ · 3 shared tags A
• Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button 50K+ installs · 4.6★ · 3 shared tags A
• Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ installs · 5.0★ · 3 shared tags A
• LiveChat – Live Chat Plugin for WP Websites 10K+ installs · 4.5★ · 3 shared tags A
• WPChat – Live Chat & Messaging Widget for Customer Support 4K+ installs · 4.0★ · 3 shared tags B

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HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service: 2K+ active installs, 5.0★ (6 reviews). Plugin Pulse (WP Mayor), as of 2026-08-29. https://plugins.wpmayor.com/plugin/helpcrunch-live-chat