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wp.org search vs our merit ranking: “facebook chat”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “facebook chat”, we agree with wp.org on the top plugin, and our order differs from theirs on 7 of the top 20. 3 plugins are pushed down for signals wp.org ignores: errors, a host-installed base, or removal risk.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether it throws errors on current PHP, whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

ChatHelp – Click to Chat Button, Chat to Order for WooCommerce & Floating Chat Form shows at wp.org #11 but places #19 on merit, a gap of 8 places. Its 2K+ installs carry it up the search order; its 4.4★ average from 9 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

All-in-one Sticky Floating Contact Form, Call, Click to Chat, and 50+ Social Icon Tabs – My Sticky Elements places #12 on merit, 4.9★ from 542 reviews, but shows at wp.org #22. A smaller install base keeps it further down the default search order than its quality signals alone would.

merit plugin wp.org
1 Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ · 5.0★ (775) wp.org #1 2 Floating Chat Widget: Contact Chat Icons, Telegram Chat, Line Messenger, WeChat, Email, SMS, Call Button – Chaty 300K+ · 5.0★ (1244) wp.org #2 3 3CX Free Live Chat, Calls & Messaging 100K+ · 4.6★ (820) wp.org #4 ↑1 1 too low 4 Tidio – Live Chat & AI Chatbots 70K+ · 4.8★ (395) wp.org #3 ↑1 1 too high 5 Sticky Chat Widget – Floating Chat Icons, Contact Form, Call, Click to Chat, Email & Message Buttons 10K+ · 5.0★ (39) wp.org #5 ↑1 6 Joinchat – Enhanced “click to chat” 700K+ · 4.7★ (189) wp.org #6 ↓3 7 WP Chat App 100K+ · 4.9★ (222) wp.org #8 ↑1 1 too low 8 Buttonizer – Social Media Share Buttons, Social Icons, & Social Feeds 40K+ · 4.8★ (396) wp.org #7 1 too high 9 Chat Button & Custom ChatGPT-Powered Bot by GetButton.io 20K+ · 4.5★ (175) wp.org #10 ↑1 1 too low 10 Wise Chat 4K+ · 4.4★ (105) wp.org #9 ↓1 1 too high 11 LiveChat – Live Chat Plugin for WP Websites 10K+ · 4.6★ (98) wp.org #13 ↑1 2 too low 12 All-in-one Sticky Floating Contact Form, Call, Click to Chat, and 50+ Social Icon Tabs – My Sticky Elements 40K+ · 4.9★ (542) wp.org #22 ↑1 10 too low 13 Jetpack – AI Agents & MCP, Security, Backup & Analytics 3M+ · 3.7★ (2408) wp.org #14 ↑7 1 too low 14 ElementsKit Elementor Addons – Advanced Widgets & Templates Addons for Elementor 1M+ · 4.9★ (2051) wp.org #23 ↑1 9 too low 15 WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets 30K+ · 4.8★ (71) wp.org #16 ↑1 1 too low 16 Essential Addons for Elementor – Popular Elementor Templates & Widgets 1M+ · 4.9★ (4132) wp.org #21 5 too low 17 WPZOOM Connect: Social Icons Widget & Block, Share Buttons & Click to Chat 90K+ · 4.9★ (144) wp.org #24 ↓14 7 too low 18 Chatra Live Chat + ChatBot + Cart Saver 2K+ · 5.0★ (12) wp.org #12 ↑3 6 too high 19 ChatHelp – Click to Chat Button, Chat to Order for WooCommerce & Floating Chat Form 2K+ · 4.4★ (9) wp.org #11 ↑1 8 too high 20 Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button 50K+ · 5.0★ (23) wp.org #17 ↑2 3 too high 21 WP Click to Chat – Email, Live Chat, Call & Book Now Buttons 1K+ · 5.0★ (7) wp.org #15 ↑1 6 too high 22 HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service 2K+ · 5.0★ (6) wp.org #19 ↑1 3 too high 23 Contact Form to Chat Apps | Click to Chat to Order – FormyChat 3K+ · 5.0★ (6) wp.org #20 3 too high 24 Better Chat Support for Messenger 1K+ · 5.0★ (5) wp.org #18 6 too high

Merit ranking caps the install boost at 1M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted Bayesian score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.