Documentation – Build a Knowledge Base, Help Center or Wiki
by itthinx · eCommerce
Also makes 29 other plugins · 21.5K+ installs across the portfolio →
Build a powerful Knowledge Base, Help Center, Wiki, or Documentation Site.
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Health
A 87/100
no flags
Active installs
100+
≈150 estimated
Momentum
+83%
downloads vs prior 30d
Biggest opportunity: Swap “document”, “documents” and “woocommerce” for “help center”, “center” and “knowledge”. “document” isn't earning its slot: you're not in the first 24 results for its own search. “help center” sits at #4 untagged, close enough for a declared tag to move it up. “documents” isn't earning its slot: you're not in the first 24 results for its own search. “center” sits at #15 untagged, close enough for a declared tag to move it up. “woocommerce” isn't earning its slot: you're not in the first 24 results for its own search. “knowledge” sits at #24 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
87 health vs 71 average across 9,768 eCommerce plugins
Install conversion
How it's measured →0.4%
of downloads still active
At least 100 of 25.3K lifetime downloads are still running, below its category: the median eCommerce plugin keeps 1.4%, across 5,149 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other eCommerce plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 2 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Recent review vibe
read from the latest 12 reviews to 2024-05-24Reviewers keep calling it a simple, practical way to organize documentation, with one older complaint about the free version's limits and an odd note about older WordPress versions.
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Most to gain: Rating quality
Updated 45 days ago
Tested up to WordPress 7.1.4, the current branch or newer
4.7★ over 12 reviews, smoothed to 4.22★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
31
Momentum
Losing ground
-0.7
Velocity
places per keyword, 28d
5%
Breadth
of keywords climbing, 28d
-0.6
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| help center | #4 | #10 | down 2 |
| wiki your tag | #7 | #13 | 0 |
| documentation your tag | #10 | #22 | down 1 |
| center | #15 | #22 | down 2 |
| knowledge base | #17 | #21 | 0 |
| knowledge | #24 | #23 | 0 |
| wordpress wiki | #10 | #17 | 0 |
| website documentation | #14 | #23 | down 1 |
| document your tag | Not in the top 24 | ||
| documents your tag | Not in the top 24 | ||
| woocommerce your tag | Not in the top 24 | ||
20 searches this plugin appeared in over the last 90 days, 8 listed. 12 left out as unrelated or noise (years, numbers, stray words). 3 of its tags aren't in the top 24 for their own search.
What to do about it
- Swap “document”, “documents” and “woocommerce” for “help center”, “center” and “knowledge”. “document” isn't earning its slot: you're not in the first 24 results for its own search. “help center” sits at #4 untagged, close enough for a declared tag to move it up. “documents” isn't earning its slot: you're not in the first 24 results for its own search. “center” sits at #15 untagged, close enough for a declared tag to move it up. “woocommerce” isn't earning its slot: you're not in the first 24 results for its own search. “knowledge” sits at #24 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 404 · peaks are release surges
Directory rank
Ranked about #13,300 to #16,400, alongside the other plugins at 100+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 21 Oct 2026.
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Occasionally updatedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
2
releases in the last 12 months
2mo ago
latest release · v2.0.0 · 17 Sep 2026
30
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “100+”. Our estimate pins where the real number sits.
Crossed into this band 16 months ago; a band this size takes about a year or more to cross, which places it about 50% of the way through.
Install history since 20 Aug 2015
Recent reviews
All reviews on wp.org ↗- ★★★★★ drl2.4y ago
Does exactly what it says it will do with a straightforward tool kit for implementation
Read on wp.org ↗ - ★★★★★ edwin123456784.2y ago
Documentation is OK
Read on wp.org ↗ - ★★★★★ yogeshmshinde4.4y ago
Used it for few weeks, it’s very useful.
Read on wp.org ↗ - ★★★★★ fegi9.0y ago
Don’t work on older versions of WP. But very god plugin. translations maybe?
Read on wp.org ↗ - ★★★★★ pwright29.2y ago
Convenient way to catalog/list/provide documents.
Read on wp.org ↗ - ★★★★★ Lord Rikam10.7y ago
Please keep it going. This is a wonderful plugin. I love using it.
Read on wp.org ↗ - ★★★★★ danlester11.1y ago
This has worked really well on my site – thank you for developing it! Dan
Read on wp.org ↗ - ★★★★★ in10setime12.4y ago
The screen shots and videos on the plugin home page are 4 years old. The free version is extremely limited contrary to what they claim. If you push the issue that after going through the hassle of installing it and setting everything up to try the free version It can’t do what they claim, the final answer after making you jump through hoops will be “sent me full control of you website admin password and such to take a look at it”
Read on wp.org ↗
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 7.0.1
Languages
via translate.wordpress.orgTranslated into 1 language, 0 at 90% or more
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
6 of 8 pass · checked 26 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Build a powerful Knowledge Base, Help Center, Wiki, or Documentation Site."
- ! Has a FAQ Only 1 question in the FAQ; 3 or more gives an assistant something to match.
- ! FAQ asks real questions 0 of 1 FAQ entries are headings, not questions ("undefined").
- ✓ Names who it is for Names its audience or use cases ("use it", "if you want", "if you need").
- ✓ Names what it works with Mentions WooCommerce, Multisite, Facebook, YouTube and 1 more.
- ✓ Headings and lists 12 headings and 8 lists.
- ✓ Enough to quote 7,747 characters of description.
- ✓ Tags match the text All 5 tags appear in the text.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2025-07-23 200+ → 100+ down after 2 days in tier
- 2025-07-21 100+ → 200+ up after 1 days in tier
- 2025-07-20 200+ → 100+ down after 1 days in tier
- 2025-07-19 100+ → 200+ up after 1 days in tier
- 2025-07-18 200+ → 100+ down after 1 days in tier
- 2025-07-17 100+ → 200+ up after 3 days in tier
- 2025-07-14 200+ → 100+ down after 1 days in tier
- 2025-07-13 100+ → 200+ up after 17 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
weDocs: AI Powered Knowledge Base, Docs, Documentation, Wiki & AI Chatbot 5K+ installs · 4.5★ · 2 shared tags A -
Google for WooCommerce 800K+ installs · 2.8★ · 1 shared tag C -
WooCommerce PayPal Payments 800K+ installs · 2.9★ · 1 shared tag B -
WooCommerce Stripe Payment Gateway 700K+ installs · 3.1★ · 1 shared tag B -
WooCommerce Tax (formerly WooCommerce Shipping & Tax) 500K+ installs · 2.3★ · 1 shared tag B -
WooCommerce Legacy REST API 400K+ installs · 2.2★ · 1 shared tag C
Embed this report card
Drop a live Pulse card for Documentation – Build a Knowledge Base, Help Center or Wiki into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/documentation" width="480" height="300" style="border:0" loading="lazy" title="Documentation – Build a Knowledge Base, Help Center or Wiki — Plugin Pulse"></iframe> Documentation – Build a Knowledge Base, Help Center or Wiki: 100+ active installs, 4.7★ (12 reviews). Plugin Pulse (WP Mayor), as of 2026-11-01. https://plugins.wpmayor.com/plugin/documentation
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