Gleap for WordPress & WooCommerce
by Lukas Böhler · eCommerce
AI support chat, help center, bug reports and surveys. For WooCommerce: order lookups, returns your team approves and synced customers.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
A 87/100
Few reviews
Active installs
300+
≈350 estimated
Momentum
-7%
downloads vs prior 30d
Biggest opportunity: Swap “ai chatbot” for “synced”. “ai chatbot” isn't earning its slot: you're not in the first 24 results for its own search. “synced” sits at #22 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
87 health vs 71 average across 9,754 eCommerce plugins
Install conversion
How it's measured →2.6%
of downloads still active
At least 300 of 11.6K lifetime downloads are still running, above its category: the median eCommerce plugin keeps 1.4%, across 5,150 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other eCommerce plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 2 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Most to gain: Rating quality
Updated 2 days ago
Tested up to WordPress 7.1.4, the current branch or newer
5.0★ over 8 reviews, smoothed to 4.22★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
31
Momentum
Losing ground
-0.4
Velocity
places per keyword, 20d
0%
Breadth
of keywords climbing, 20d
-0.3
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| help desk your tag | #14 | #17 | down 1 |
| synced | #22 | #17 | 0 |
| ai chatbot your tag | Not in the top 24 | ||
| customer support your tag | Not in the top 24 | ||
| live chat your tag | Not in the top 24 | ||
| woocommerce your tag | Not in the top 24 | ||
9 searches this plugin appeared in over the last 90 days, 2 listed. 7 left out as unrelated or noise (years, numbers, stray words). 4 of its tags aren't in the top 24 for their own search.
What to do about it
- Swap “ai chatbot” for “synced”. “ai chatbot” isn't earning its slot: you're not in the first 24 results for its own search. “synced” sits at #22 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
- One page off on “help desk”. #14 puts you just past the first ten results, where almost all the clicks stop. The gap to close is small.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 888 · peaks are release surges
Directory rank
Ranked about #10,100 to #11,100, alongside the other plugins at 300+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 21 Oct 2026.
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Occasionally updatedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
2
releases in the last 12 months
2d ago
latest release · v14.0.1 · 30 Oct 2026
22
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “300+”. Our estimate pins where the real number sits.
Crossed into this band 12 months ago; a band this size takes about a year or more to cross, which places it about 50% of the way through.
Install history since 4 Oct 2022
Recent reviews
All reviews on wp.org ↗- ★★★★★ serendpt2.7y ago
Love this very useful tool. Updates are consistent. Support is great too.
Read on wp.org ↗ - ★★★★★ Christopher3.3y ago
Gleap.io is an absolute game-changer when it comes to live chat, public roadmaps, feature requests, user suggestions, bug tracking and more for our team. We have been using it for a while now, and we are incredibly impressed with its features and performance. The platform allows us to effortlessly collect, manage, and prioritize feedback and issues from our clients and team members.One of the standout features of Gleap.io is its user-friendly interface. It is intuitive and easy to navigate, which makes the bug tracking process a breeze. Our team loves the streamlined workflow and the ability to quickly identify and address bugs.The shaking gesture for reporting bugs is a brilliant addition. Our clients find it fun and engaging, and it adds a unique touch to our bug tracking process. It has significantly improved our communication with clients, as they can easily report bugs with just a simple shake of their device.Another aspect that sets Gleap.io apart is its robust analytics and reporting capabilities. We can generate detailed reports and gain valuable insights into the bugs and issues that arise during our projects. This helps us identify patterns, prioritize tasks, and ultimately deliver high-quality results to our clients.Furthermore, the customer support provided by the Gleap.io team is outstanding. They are responsive, knowledgeable, and always ready to assist us with any questions or concerns we have. Their dedication to ensuring our satisfaction is truly commendable. Big shoutout to Lukas!In summary, Gleap.io has revolutionized our bug tracking process. It has made our projects run smoother, improved client satisfaction, and enhanced our overall productivity. We highly recommend Gleap.io to any agency or team in need of a reliable and efficient bug tracking solution. It’s an invaluable tool that will undoubtedly elevate your project management to new heights.
Read on wp.org ↗ - ★★★★★ tonbojp73.7y ago
I just found out that Gleap can be used as a chat support tool! That’s amazing! Kanpai!
Read on wp.org ↗ - ★★★★★ leosolutions3.8y ago
We are using it since a couple of months and it completely changed our game. We were previously using Bugherd, but Gleap is way more better. Full of awesome features. Support is ridiculously fast and helpful. I can see that Lukas just want to create the perfect tool. Thank you!
Read on wp.org ↗ - ★★★★★ justincredible14.3y ago
Plugin was a breeze to install and does not have any performance issues on my website.
Read on wp.org ↗ - ★★★★★ Laurin Berli4.3y ago
This Plugin is a game changer. We use this plugin on a daily basis and our customers are happy that we can improve their website on a complete new level. This topic was modified 4 years ago by Laurin Berli.
Read on wp.org ↗ - ★★★★★ mod2835.0y ago
Very simple to use. Makes finding bugs a lot easier. This topic was modified 4 years, 8 months ago by mod283.
Read on wp.org ↗ - ★★★★★ Florian Böhler5.0y ago
At our agency, we use Gleap on a daily basis. It really improved our customer feedback loops. Our developers love the broad variety of logs/information automagically collected with each report. It’s also very nice that there are integrations available for all common pm tools. Keep it up.
Read on wp.org ↗
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 6.8.2
Languages
via translate.wordpress.orgTranslated into 1 language, 0 at 90% or more
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
7 of 8 pass · checked 26 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "AI support chat, help center, bug reports and surveys. For WooCommerce: order lookups, returns your team ap..."
- ✓ Has a FAQ 7 questions in the FAQ.
- ✓ FAQ asks real questions 7 of 7 read like questions a user would type.
- ! Names who it is for One audience phrase ("for woocommerce stores"); say who the plugin is for and what they use it for.
- ✓ Names what it works with Mentions WooCommerce, WPML, REST API.
- ✓ Headings and lists 3 headings and 3 lists.
- ✓ Enough to quote 2,921 characters of description.
- ✓ Tags match the text 3 of 5 tags appear in the text; "AI Chatbot", "help desk" do not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2025-11-20 400+ → 300+ down after 1 days in tier
- 2025-11-19 300+ → 400+ up after 1 days in tier
- 2025-11-18 400+ → 300+ down after 1 days in tier
- 2025-11-17 300+ → 400+ up after 3 days in tier
- 2025-11-14 400+ → 300+ down after 5 days in tier
- 2025-11-09 300+ → 400+ up after 10 days in tier
- 2025-10-30 400+ → 300+ down after 2 days in tier
- 2025-10-28 300+ → 400+ up after 2 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
MxChat – AI Chatbot & Content Generation for WordPress 2K+ installs · 4.7★ · 3 shared tags A -
AxiaChat AI – Free AI Chatbot (Answers Customers Automatically) 500+ installs · 4.5★ · 3 shared tags A -
Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ installs · 5.0★ · 2 shared tags A -
LiveChat – Live Chat Plugin for WP Websites 10K+ installs · 4.5★ · 2 shared tags A -
AI ChatBot for WooCommerce – WoowBot 1K+ installs · 4.4★ · 2 shared tags A -
Limb AI Chatbot 100+ installs · 4.2★ · 2 shared tags A
Embed this report card
Drop a live Pulse card for Gleap for WordPress & WooCommerce into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/gleap" width="480" height="300" style="border:0" loading="lazy" title="Gleap for WordPress & WooCommerce — Plugin Pulse"></iframe> Gleap for WordPress & WooCommerce: 300+ active installs, 5.0★ (8 reviews). Plugin Pulse (WP Mayor), as of 2026-11-01. https://plugins.wpmayor.com/plugin/gleap
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