Social Intents – Live Chat
by socialintents · AI
Also makes 5 other plugins · 440+ installs across the portfolio →
AI Chatbot & Live Chat plugin for WordPress. Chat with visitors using ChatGPT, Claude, Gemini, Slack, Teams, and Google Chat.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
C 59/100
Stale · Few reviews · Open vulnerability
Active installs
300+
≈380 estimated
Momentum
-36%
low volume, under 1,000 downloads a month
Biggest opportunity: Swap “ai chatbot” for “intents”. “ai chatbot” isn't earning its slot: you're not in the first 24 results for its own search. “intents” sits at #20 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
59 health vs 77 average across 3,435 AI plugins
Install conversion
How it's measured →0.4%
of downloads still active
At least 300 of 69.5K lifetime downloads are still running, below its category: the median AI plugin keeps 1.4%, across 1,022 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other AI plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Well optimized
Most to gain: Update recency
Updated 519 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 6.8.12; the current branch is 7.1
3.3★ over 7 reviews, weighted for review count to 4.0★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Last updated 519 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
Not enough tracked days yet to call a direction. Momentum needs at least three keywords measured a week or more apart.
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| intents | #20 | #23 | — |
| slack live chat | #24 | #22 | 0 |
| ai chatbot your tag | Not in the top 24 | ||
| chatgpt your tag | Not in the top 24 | ||
| customer support your tag | Not in the top 24 | ||
| live chat your tag | Not in the top 24 | ||
| slack your tag | Not in the top 24 | ||
3 searches this plugin appeared in over the last 90 days, 2 listed. 1 left out as unrelated or noise (years, numbers, stray words). 5 of its tags aren't in the top 24 for their own search.
What to do about it
- Swap “ai chatbot” for “intents”. “ai chatbot” isn't earning its slot: you're not in the first 24 results for its own search. “intents” sits at #20 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
Daily downloads
Since 5 Oct 2022 · 1,492 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 797 · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
No release in a yearHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
0
releases in the last 12 months
1.4y ago
latest release · v1.6.19 · 3 Jun 2025
18
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “300+”. Our estimate pins where the real number sits.
Crossed into this band 4 days ago and the previous band took 16 months to cross, so the real count is still just under 400.
Install history since 19 Jun 2015
Recent reviews
All reviews on wp.org ↗- ★★★★★ zipdesign9.6y ago
Great plugin and I love answering chats right from Slack. Easy to set up and great that it uses my slack profile photo.
Read on wp.org ↗ - ★★★★★ 60layers9.7y ago
Hi, Slack integration doesn’t work, they try to scam you in to a subscription. Only notification that works from them is via email.
Read on wp.org ↗ - ★★★★★ mac108310.0y ago
They make you go through all the process of installing it, going to their site and signing up until they tell you it’s actually a paid monthly plan (14 day trial). Deceptive.
Read on wp.org ↗ - ★★★★★ Anonymous10.5y ago
I like this plugin and company because: a) They have a good slack integration b) They are focused on conversions.
Read on wp.org ↗ - ★★★★★ StevenSokulski10.9y ago
I receive errors as follows using this plugin on an otherwise healthy WordPress installation. Warning: Cannot modify header information – headers already sent by (output started at {redacted}/wp-content/plugins/live-chat-support-by-social-intents/live-chat-support-by-socialintents.php:284) in {redacted}/wp-admin/post.php on line 242 Warning: Cannot modify header information – headers already sent by (output started at {redacted}/wp-content/plugins/live-chat-support-by-social-intents/live-chat-support-by-socialintents.php:284) in {redacted}/wp-includes/pluggable.php on line 1207
Read on wp.org ↗ - ★★★★★ freehometours11.4y ago
Thanks guys for awesome plugin! It was very easy to set up and works perfectly! It’s exactly what I need!
Read on wp.org ↗ - ★★★★★ johnarnette12.1y ago
Great plugin that works perfectly.
Read on wp.org ↗
Security history
via Wordfence Intelligence1 open vulnerability affects the current version (1.6.19). 0 of 1 disclosed are patched.
- Open Medium · 4.4 Social Intents <= 1.6.14 - Authenticated (Administrator+) Stored Cross-Site Scripting ↗2025-04-04 CVE-2025-32131 Improper Neutralization of Input During Web Page Generation Affects <= 1.6.14 No patch available
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
This plugin’s searches fall outside the topics measured so far. See the topics measured so far.
Readme readiness
5 of 8 pass · checked 28 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description names no action; say what the plugin does for the site.
- ✓ Has a FAQ 3 questions in the FAQ.
- ✓ FAQ asks real questions 3 of 3 read like questions a user would type.
- ! Names who it is for One audience phrase ("ideal for"); say who the plugin is for and what they use it for.
- ✓ Names what it works with Mentions Slack, ChatGPT, Claude, Gemini and 1 more.
- ! Headings and lists 1 heading and 1 list; assistants quote headed sections and bullet lists, not paragraphs.
- ✓ Enough to quote 1,681 characters of description.
- ✓ Tags match the text All 5 tags appear in the text.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-10-31 400+ → 300+ down after 468 days in tier
- 2025-07-20 500+ → 400+ down after 1323 days in tier
- 2021-12-05 400+ → 500+ up after 375 days in tier
- 2020-11-25 50+ → 400+ up after 1759 days in tier
- 2016-02-01 60+ → 50+ down after 92 days in tier
- 2015-11-01 200+ → 60+ down
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
MxChat – AI Chatbot & Content Generation for WordPress 2K+ installs · 4.7★ · 3 shared tags A -
AxiaChat AI – Free AI Chatbot (Answers Customers Automatically) 500+ installs · 4.5★ · 3 shared tags A -
AI Chatbot & Live Chat – WebChatAgent 300+ installs · 4.1★ · 3 shared tags B -
Gleap for WordPress & WooCommerce 300+ installs · 4.3★ · 3 shared tags A -
AI Chatbot for WordPress by Customerly 200+ installs · 4.3★ · 3 shared tags D -
Chatics – AI Chatbot Widget for WordPress (n8n Powered) 200+ installs · 4.1★ · 3 shared tags B
Embed this report card
Drop a live Pulse card for Social Intents – Live Chat into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/live-chat-support-by-social-intents" width="480" height="300" style="border:0" loading="lazy" title="Social Intents – Live Chat — Plugin Pulse"></iframe> Social Intents – Live Chat: 300+ active installs, 3.3★ (7 reviews). Plugin Pulse (WP Mayor), as of 2026-11-04. https://plugins.wpmayor.com/plugin/live-chat-support-by-social-intents
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