AI Chat App – Live Agent Handover, Help Docs, Email, Call Button, Fast Support
by echoplugins · Chat & Support
Also makes 4 other plugins · 13.7K+ installs across the portfolio →
Improve customer support with AI chat, live agent handover, FAQs, search, and contact form. Cut support tickets by 50% or more while boosting sales.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
B 77/100
Few reviews
Active installs
100+
≈190 estimated
Momentum
+4%
downloads vs prior 30d
Biggest opportunity: “ai gpt”, “chat” and “chatbot” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
77 health vs 64 average across 1,174 Chat & Support plugins
Install conversion
How it's measured →0.6%
of downloads still active
At least 100 of 16.4K lifetime downloads are still running, in line with its category: the median Chat & Support plugin keeps 0.8%, across 627 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 1 release in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Most to gain: Rating quality
Updated 250 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 6.9.11, the current branch or newer
5.0★ over 6 reviews, smoothed to 4.20★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
31
Momentum
Losing ground
-0.5
Velocity
places per keyword, 24d
0%
Breadth
of keywords climbing, 24d
-0.1
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| handover | #1 | #2 | 0 |
| ai gpt your tag | Not in the top 24 | ||
| chat your tag | Not in the top 24 | ||
| chatbot your tag | Not in the top 24 | ||
| helpdesk your tag | Not in the top 24 | ||
| live chat your tag | Not in the top 24 | ||
15 searches this plugin appeared in over the last 90 days, 1 listed. 14 left out as unrelated or noise (years, numbers, stray words). 5 of its tags aren't in the top 24 for their own search.
What to do about it
- “ai gpt”, “chat” and “chatbot” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
- Already on top for “handover”. #1 without listing it. A tag would change little there; your slots are better spent on a search you don't yet win.
Daily downloads
Since 7 Oct 2022 · 1,486 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 1.7K · peaks are release surges
Directory rank
Ranked about #13,300 to #16,400, alongside the other plugins at 100+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 21 Oct 2026.
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Occasionally updatedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
1
releases in the last 12 months
8mo ago
latest release · v3.3.6 · 23 Feb 2026
12
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “100+”. Our estimate pins where the real number sits.
Crossed into this band 46 days ago and the previous band took 14 months to cross, so the real count is still just under 200.
Install history since 6 Oct 2022
Recent reviews
All reviews on wp.org ↗- ★★★★★ ES Neubauer1.9y ago
This plugin fit exactly what we needed for my client’s non-profit website- an easy to use FAQs widget that we populated with our own questions and answers. We have used it for several years before getting an accessibility audit of our website and found a few issues relating to keyboard focus and tabbing within the FAQs dialog box. The plugin support team were very quick to resolve all the issues and went above and beyond to make this widget usable by screen reader users. Thanks for a great plugin that prioritizes accessibility.
Read on wp.org ↗ - ★★★★★ Eric Babinet2.2y ago
This is a very useful plugin for providing context sensitive help to your visitors. Very responsive team. I offered some suggestions and they implemented them quickly.
Read on wp.org ↗ - ★★★★★ kaana3.2y ago
An excellent knowledge base plugin that truly enhances user experience. With the ability to create individual FAQs, an efficient search feature, and quick contact options, this plugin stands out. The support team is impressively responsive, actively incorporating user ideas and suggestions, resulting in prompt and meaningful improvements to the plugin’s functionality. I am upgrading, but you have the option to disable the ‘Powered By’ message on the Free version, which originally sealed the deal for me! This topic was modified 2 years, 11 months ago by kaana.
Read on wp.org ↗ - ★★★★★ vgerdes4.0y ago
A very good addition to the knowledge base. Enables individual FAQs, search and quick contact. The support reacts quickly, takes up ideas and suggestions and implements them promptly.
Read on wp.org ↗ - ★★★★★ sipat9994.3y ago
This is amazing. Be even better if you could add into any area via a shortcode.
Read on wp.org ↗ - ★★★★★ Shane_O4.4y ago
I’ve been using the Echo Knowledge Base plugin for a while. Their new Help Dialog builds on this. A great front end tool to allow internal teams or customers to quickly search for help or contact your support team if needed. Thank you Echo Plugins. Great work.
Read on wp.org ↗
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 7.0
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
6 of 8 pass · checked 27 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Improve customer support with AI chat, live agent handover, FAQs, search, and contact form. Cut support tic..."
- ✓ Has a FAQ 9 questions in the FAQ.
- ✓ FAQ asks real questions 9 of 9 read like questions a user would type.
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ✓ Names what it works with Mentions Elementor, ChatGPT, Gemini.
- ✓ Headings and lists 9 headings and 12 lists.
- ✓ Enough to quote 5,580 characters of description.
- ! Tags match the text Only 1 of 5 tags appear in the text ("AI gpt", "chatbot", "helpdesk", "live chat" missing).
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-09-15 200+ → 100+ down after 412 days in tier
- 2025-07-30 300+ → 200+ down after 52 days in tier
- 2025-06-08 400+ → 300+ down after 45 days in tier
- 2025-04-24 300+ → 400+ up after 18 days in tier
- 2025-04-06 200+ → 300+ up after 433 days in tier
- 2024-01-29 100+ → 200+ up after 14 days in tier
- 2024-01-15 200+ → 100+ down after 14 days in tier
- 2024-01-01 100+ → 200+ up after 1 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Tidio – Live Chat & AI Chatbots 70K+ installs · 4.7★ · 3 shared tags A -
Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button 50K+ installs · 4.6★ · 3 shared tags A -
Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ installs · 5.0★ · 3 shared tags A -
Jotform – AI Chatbot 5K+ installs · 4.0★ · 3 shared tags B -
HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service 2K+ installs · 4.3★ · 3 shared tags A -
Live Chat by Formilla – Real-time Chat & Chatbots Plugin 2K+ installs · 4.7★ · 3 shared tags A
Embed this report card
Drop a live Pulse card for AI Chat App – Live Agent Handover, Help Docs, Email, Call Button, Fast Support into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/help-dialog" width="480" height="300" style="border:0" loading="lazy" title="AI Chat App – Live Agent Handover, Help Docs, Email, Call Button, Fast Support — Plugin Pulse"></iframe> AI Chat App – Live Agent Handover, Help Docs, Email, Call Button, Fast Support: 100+ active installs, 5.0★ (6 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/help-dialog
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