Helpie FAQ — Accordion, Docs & Knowledge Base

How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.

Directory rank vs rivals

wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you

How often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.

Share of active installs on each version of this plugin · 39% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.

Refined from the date this plugin crossed into its current band.

No paid tier is visible, so we don't put a figure on revenue or sale value: that would be guessing. The install base is a real asset to an acquirer, just not one public data lets us price. A small install base leaves thin data to model from. A declining trend compresses what a buyer would pay.

1. ★★★★★ brianhurley

   1.7y ago

   highly recommended! It does what it says it does. Author is very helpful responding to questions.👍👍

   Read on wp.org ↗
2. ★★★★★ rpp

   2.0y ago

   Easy to implement Q&A and fast support

   Read on wp.org ↗
3. ★★★★★ richinberlin99

   2.5y ago

   I imported my faqs using wp-import. faqs ARE in gourps and categoires. The plugin knows this in the backend, forgets in the front.Deleting This topic was modified 1 year, 8 months ago by richinberlin99.

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4. ★★★★★ bmoreau92

   3.1y ago

   A very responsive support service!Two hours after reporting the bug I was able to get a new version.Cheer !

   Read on wp.org ↗
5. ★★★★★ Marie-Aude

   3.2y ago

   As mentioned by other users, the json does not appear in the header. The plugin has other problems, the first one being that it creates and publish content when it is installed. FAQ, faq categories, but also a page that is, of course, not relevant to my website, but appears automatically in the RSS feed. Come on guys, never heard about the status “draft” ? 😀 I mean you’re supposed to be SEO and you publish content without authorization ? It is not compatible with WPML, so can’t be used on multilingual website without a lot of effort. And finally the free version does not let you choose manually the order of the questions, and I did not see it mentioned in the features of the pro version. Definitively uninstalled it. This topic was modified 3 years, 1 month ago by Marie-Aude.

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6. ★★★★★ Kris Lippi

   3.2y ago

   I have opened 2 support cases for the pro version that is crashing my site and nobody is responding. This is over 1 week without a response. Thank you for crashing my site and not even extending me the courtesy of supporting your product that I paid for.

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7. ★★★★★ arno991

   3.8y ago

   The concept of helpie is really good , however the most important function for me does not work. I can not automatically integrate FAQ articles to certain product categories automatically. The existing function in the Pro-VAriante (which I bought for this purpose) always returns the error message: In your site not found product categories, please add some categories for better customization of Product FAQ Relations. Of course I have created several product categories, but Helpie does not find them. I have been trying to contact support for 2 weeks, but have not received an answer via email or Freemius support system – very frustrating and money spent for nothing. I had the suspicion that this error was related to our WooCommerce installation, so I have additionally run a new wordpress – WooCommerce installation in which no plugins and only a few test data. To my great astonishment also here the same error message, I do not understand the world more. I have not had to make such a bad support experience in the last 5 years as now with helpie.

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8. ★★★★★ schmekis

   4.2y ago

   I spent an hour trying to add an FAQ to an existing faq group. I’m beyond frustrated that something that should be ultra simple and easy is instead this difficult. Second — when I create an faq group, the slug for each faq is eliminated??? And in its place the URL displays the post# Why create a slug if Helpie isn’t going to use it? How is every single user not running into these two issues? This topic was modified 4 years, 1 month ago by schmekis.

   Read on wp.org ↗

Recent releases and news for this plugin

1. — Version 1.51 Fix: FAQ accordion items no longer show theme-added list markers or black dots Hardening: Isolated FAQ schema state in regression coverage to prevent cross-test leakage 1.51
2. — Version 1.50 Fix: FAQs respect the active WPML/Polylang language (#10060) Fix: Category headings respect the active WPML/Polylang language Fix: Category toggles no longer clip or jump when an FAQ is in multiple categories (#714, #715 1.50
3. — Version 1.49 Compatibility: Tested up to WordPress 7.0; requires WordPress 6.5+ and PHP 7.4+ Fix: $wpdb->prepare usage in Q&A answers table counts and user-engagement sort query Fix: Admin pointers script no longer leaks globals unde 1.49
4. — Version 1.48 Fix: Various bug fixes and improvements Enhancement: Admin scripts only load on Helpie FAQ pages for better performance Accessibility: Added ARIA attributes and keyboard navigation to accordions 1.48
5. — Version 1.47 New Feature: Dual Anchor Format Support – Both slug and ID anchor formats now work simultaneously Enhancement: Category headers in “titled view” mode now support anchor scrolling Enhancement: Improved anchor scrolling wi 1.47
6. — Version 1.46 Fix: Further improvements to data handling and validation in AJAX requests 1.46

5 disclosed vulnerabilities on record for this plugin, all fixed in the current version. Sites on older versions stay exposed until they update.

1. Medium · 5.3 Helpie FAQ <= 1.45 - Unauthenticated Sensitive Information Exposure ↗
   2025-09-22 CVE-2025-58659 Exposure of Sensitive Information to an Unauthorized Actor Affects <= 1.45 Patched in 1.46
2. Medium · 4.4 Accordion & FAQ – Helpie WordPress Accordion FAQ Plugin <= 1.27 - Authenticated (Editor+) Stored Cross-Site Scripting ↗
   2024-09-30 CVE-2024-47647 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') Affects <= 1.27 Patched in 1.28
3. Medium · 6.1 Helpie FAQ <= 1.9.8 - Reflected Cross-Site Scripting ↗
   2023-04-18 CVE-2023-1891 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') Affects <= 1.9.8 Patched in 1.9.9
4. Medium · 6.3 Freemius SDK <= 2.4.2 - Missing Authorization Checks ↗
   2022-03-04 CVE-2022-4974 Missing Authorization Affects < 1.7.7 Patched in 1.7.7
5. High · 8.8 Freemius SDK <= 2.2.3 - Missing Authorization to Arbitrary Options Update ↗
   2019-02-25 Missing Authorization Affects < 0.7.2 Patched in 0.7.2

Automated install-time checks, tested on PHP 8.1.12 · WP 7.0

Translated into 4 languages, 0 at 90% or more

Growth timeline

Install-tier crossings we have observed, and how long each tier took to outgrow

1. 2025-12-29 10K+ → 9K+ down after 1 days in tier
2. 2025-12-28 9K+ → 10K+ up after 4 days in tier
3. 2025-12-24 10K+ → 9K+ down after 1 days in tier
4. 2025-12-23 9K+ → 10K+ up after 5 days in tier
5. 2025-12-18 10K+ → 9K+ down after 1 days in tier
6. 2025-12-17 9K+ → 10K+ up after 2 days in tier
7. 2025-12-15 10K+ → 9K+ down after 1 days in tier
8. 2025-12-14 9K+ → 10K+ up after 2 days in tier

Competes with

The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).

• BetterDocs – AI Documentation, Knowledge Base, MCP Server, Docs, Wikis, FAQ & Chatbot 30K+ installs · 4.8★ · 3 shared tags A
• Joli FAQ SEO – WordPress FAQ Plugin 700+ installs · 4.0★ · 3 shared tags B
• Accordion FAQ – Compatible With All Page Builder (Elementor, Gutenberg) 30K+ installs · 4.6★ · 2 shared tags B
• Ultimate FAQ Accordion Plugin 30K+ installs · 4.6★ · 2 shared tags A
• Read More Without Refresh 20K+ installs · 4.2★ · 2 shared tags A
• Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search 10K+ installs · 4.8★ · 2 shared tags A

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Drop a live Pulse card for Helpie FAQ — Accordion, Docs & Knowledge Base into a readme, a review or a deck. It updates itself.

Helpie FAQ — Accordion, Docs & Knowledge Base: 9K+ active installs, 4.5★ (80 reviews). Plugin Pulse (WP Mayor), as of 2026-08-29. https://plugins.wpmayor.com/plugin/helpie-faq