Helpie FAQ — Accordion, Docs & Knowledge Base
by Essekia · Chat & Support
Also makes 1 other plugin · 15K+ installs across the portfolio →
Accordion , FAQ & Docs builder with Drag and Drop features. Helpie Accordion FAQ plugin works with Helpie Knowledge Base , Woocommerce & Elementor
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
A 88/100
no flags
Active installs
8K+
≈9K estimated
Momentum
+86%
downloads vs prior 30d
Biggest opportunity: Swap “menu” and “accordion” for “faq widget” and “knowledge”. “menu” isn't earning its slot: you're not in the first 24 results for its own search. “faq widget” sits at #4 untagged, close enough for a declared tag to move it up. “accordion” isn't earning its slot: it only gets you to #17. “knowledge” sits at #7 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
88 health vs 64 average across 1,175 Chat & Support plugins
Install conversion
How it's measured →1.6%
of downloads still active
At least 8K of 493.3K lifetime downloads are still running, above its category: the median Chat & Support plugin keeps 0.8%, across 629 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 12 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Well optimized
Most to gain: Support resolution
Updated 40 days ago
Tested up to WordPress 7.0.8, the current branch or newer
4.5★ over 80 reviews, smoothed to 4.35★
5 of 5 tags set · short description in place
0 of 1 support threads resolved in the last 2 months
To rank higher: Mark more forum threads resolved — the resolved ratio feeds the ranking.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
40
Momentum
Losing ground
-0.2
Velocity
places per keyword, 28d
23%
Breadth
of keywords climbing, 28d
-0.1
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| faq shortcode | #1 | #1 | up 1 |
| faq accordion | #3 | #4 | 0 |
| responsive faq | #2 | #3 | up 2 |
| accordion faq | #3 | #2 | 0 |
| knowledge base your tag | #4 | #4 | up 1 |
| custom faq | #3 | #3 | 0 |
| faq your tag | #6 | #8 | up 2 |
| docs your tag | #6 | #7 | up 1 |
| faq widget | #4 | #5 | 0 |
| knowledge | #7 | #10 | 0 |
| simple faq | #3 | #3 | up 1 |
| wordpress responsive accordion with faq | #3 | #2 | down 1 |
| base | #9 | #9 | 0 |
| faq page | #6 | #9 | down 2 |
| faq block | #7 | #8 | up 1 |
| faq plugin | #10 | #12 | down 4 |
| accordion faqs | #7 | #6 | 0 |
| wordpress faq | #8 | #9 | down 1 |
| faq schema | #8 | #7 | 0 |
| woocommerce faq | #8 | #11 | down 2 |
| menu your tag | Not in the top 24 | ||
114 searches this plugin appeared in over the last 90 days, 20 listed. 68 left out as unrelated or noise (years, numbers, stray words). 1 of its tags isn't in the top 24 for their own search.
What to do about it
- Swap “menu” and “accordion” for “faq widget” and “knowledge”. “menu” isn't earning its slot: you're not in the first 24 results for its own search. “faq widget” sits at #4 untagged, close enough for a declared tag to move it up. “accordion” isn't earning its slot: it only gets you to #17. “knowledge” sits at #7 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 20.4K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
12
releases in the last 12 months
1mo ago
latest release · v1.52 · 22 Sep 2026
133
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “8K+”. Our estimate pins where the real number sits.
Crossed into this band yesterday and a band this size takes about a year or more to cross, so the real count is still just under 9K.
Install history since 28 Feb 2021
Recent reviews
All reviews on wp.org ↗- ★★★★★ brianhurley1.9y ago
highly recommended! It does what it says it does. Author is very helpful responding to questions.👍👍
Read on wp.org ↗ - ★★★★★ rpp2.2y ago
Easy to implement Q&A and fast support
Read on wp.org ↗ - ★★★★★ richinberlin992.7y ago
I imported my faqs using wp-import. faqs ARE in gourps and categoires. The plugin knows this in the backend, forgets in the front.Deleting This topic was modified 1 year, 8 months ago by richinberlin99.
Read on wp.org ↗ - ★★★★★ bmoreau923.2y ago
A very responsive support service!Two hours after reporting the bug I was able to get a new version.Cheer !
Read on wp.org ↗ - ★★★★★ Marie-Aude3.4y ago
As mentioned by other users, the json does not appear in the header. The plugin has other problems, the first one being that it creates and publish content when it is installed. FAQ, faq categories, but also a page that is, of course, not relevant to my website, but appears automatically in the RSS feed. Come on guys, never heard about the status “draft” ? 😀 I mean you’re supposed to be SEO and you publish content without authorization ? It is not compatible with WPML, so can’t be used on multilingual website without a lot of effort. And finally the free version does not let you choose manually the order of the questions, and I did not see it mentioned in the features of the pro version. Definitively uninstalled it. This topic was modified 3 years, 1 month ago by Marie-Aude.
Read on wp.org ↗ - ★★★★★ Kris Lippi3.4y ago
I have opened 2 support cases for the pro version that is crashing my site and nobody is responding. This is over 1 week without a response. Thank you for crashing my site and not even extending me the courtesy of supporting your product that I paid for.
Read on wp.org ↗ - ★★★★★ arno9914.0y ago
The concept of helpie is really good , however the most important function for me does not work. I can not automatically integrate FAQ articles to certain product categories automatically. The existing function in the Pro-VAriante (which I bought for this purpose) always returns the error message: In your site not found product categories, please add some categories for better customization of Product FAQ Relations. Of course I have created several product categories, but Helpie does not find them. I have been trying to contact support for 2 weeks, but have not received an answer via email or Freemius support system – very frustrating and money spent for nothing. I had the suspicion that this error was related to our WooCommerce installation, so I have additionally run a new wordpress – WooCommerce installation in which no plugins and only a few test data. To my great astonishment also here the same error message, I do not understand the world more. I have not had to make such a bad support experience in the last 5 years as now with helpie.
Read on wp.org ↗ - ★★★★★ schmekis4.4y ago
I spent an hour trying to add an FAQ to an existing faq group. I’m beyond frustrated that something that should be ultra simple and easy is instead this difficult. Second — when I create an faq group, the slug for each faq is eliminated??? And in its place the URL displays the post# Why create a slug if Helpie isn’t going to use it? How is every single user not running into these two issues? This topic was modified 4 years, 1 month ago by schmekis.
Read on wp.org ↗
Latest updates
via wp.org changelogRecent releases and news for this plugin
- — Version 1.51 Fix: FAQ accordion items no longer show theme-added list markers or black dots Hardening: Isolated FAQ schema state in regression coverage to prevent cross-test leakage 1.51
- — Version 1.50 Fix: FAQs respect the active WPML/Polylang language (#10060) Fix: Category headings respect the active WPML/Polylang language Fix: Category toggles no longer clip or jump when an FAQ is in multiple categories (#714, #715 1.50
- — Version 1.49 Compatibility: Tested up to WordPress 7.0; requires WordPress 6.5+ and PHP 7.4+ Fix: $wpdb->prepare usage in Q&A answers table counts and user-engagement sort query Fix: Admin pointers script no longer leaks globals unde 1.49
- — Version 1.48 Fix: Various bug fixes and improvements Enhancement: Admin scripts only load on Helpie FAQ pages for better performance Accessibility: Added ARIA attributes and keyboard navigation to accordions 1.48
- — Version 1.47 New Feature: Dual Anchor Format Support – Both slug and ID anchor formats now work simultaneously Enhancement: Category headers in “titled view” mode now support anchor scrolling Enhancement: Improved anchor scrolling wi 1.47
- — Version 1.46 Fix: Further improvements to data handling and validation in AJAX requests 1.46
Security history
via Wordfence IntelligenceAll 5 disclosed vulnerabilities are patched in the current version (1.52). Sites still on an older version should update.
- 2025-09-22 CVE-2025-58659 Exposure of Sensitive Information to an Unauthorized Actor Affects <= 1.45 Patched in 1.46
- Patched Medium · 4.4 Accordion & FAQ – Helpie WordPress Accordion FAQ Plugin <= 1.27 - Authenticated (Editor+) Stored Cross-Site Scripting ↗2024-09-30 CVE-2024-47647 Improper Neutralization of Input During Web Page Generation Affects <= 1.27 Patched in 1.28
- 2023-04-18 CVE-2023-1891 Improper Neutralization of Input During Web Page Generation Affects <= 1.9.8 Patched in 1.9.9
- 2019-02-25 Missing Authorization Affects < 0.7.2 Patched in 0.7.2
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 7.0
Languages
via translate.wordpress.orgTranslated into 4 languages, 0 at 90% or more
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
5 of 8 pass · checked 26 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description names no action; say what the plugin does for the site.
- ! Has a FAQ Only 2 questions in the FAQ; 3 or more gives an assistant something to match.
- ! FAQ asks real questions 0 of 2 FAQ entries are headings, not questions ("undefined").
- ✓ Names who it is for Names its audience or use cases ("use it", "if you have").
- ✓ Names what it works with Mentions WooCommerce, Elementor, Gutenberg, Divi and 5 more.
- ✓ Headings and lists 26 headings and 1 list.
- ✓ Enough to quote 7,827 characters of description.
- ✓ Tags match the text All 5 tags appear in the text.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-10-31 9K+ → 8K+ down after 306 days in tier
- 2025-12-29 10K+ → 9K+ down after 1 days in tier
- 2025-12-28 9K+ → 10K+ up after 4 days in tier
- 2025-12-24 10K+ → 9K+ down after 1 days in tier
- 2025-12-23 9K+ → 10K+ up after 5 days in tier
- 2025-12-18 10K+ → 9K+ down after 1 days in tier
- 2025-12-17 9K+ → 10K+ up after 2 days in tier
- 2025-12-15 10K+ → 9K+ down after 1 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
BetterDocs – AI Documentation, Knowledge Base, MCP Server, Docs, Wikis, FAQ & Chatbot 30K+ installs · 4.8★ · 3 shared tags A -
Joli FAQ SEO – WordPress FAQ Plugin 600+ installs · 4.0★ · 3 shared tags A -
Accordion FAQ – Compatible With All Page Builder (Elementor, Gutenberg) 30K+ installs · 4.6★ · 2 shared tags B -
Ultimate FAQ Accordion Plugin 30K+ installs · 4.6★ · 2 shared tags A -
Read More Without Refresh 20K+ installs · 4.2★ · 2 shared tags A -
Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search 10K+ installs · 4.8★ · 2 shared tags A
Embed this report card
Drop a live Pulse card for Helpie FAQ — Accordion, Docs & Knowledge Base into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/helpie-faq" width="480" height="300" style="border:0" loading="lazy" title="Helpie FAQ — Accordion, Docs & Knowledge Base — Plugin Pulse"></iframe> Helpie FAQ — Accordion, Docs & Knowledge Base: 8K+ active installs, 4.5★ (80 reviews). Plugin Pulse (WP Mayor), as of 2026-11-01. https://plugins.wpmayor.com/plugin/helpie-faq
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