Kayako Messenger: Live Chat
by kayakoteam · Chat & Support
A better live chat solution to provide instant support and convert visitors into customers in real time.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
D 45/100
Stale · Likely abandoned · Few reviews
Active installs
20+
≈27 estimated
Momentum
+1%
low volume, under 1,000 downloads a month
Biggest opportunity: “chat”, “communication” and “drift” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
45 health vs 64 average across 1,180 Chat & Support plugins
Install conversion
How it's measured →0.0%
of downloads still active
At least 20 of 72K lifetime downloads are still running, below its category: the median Chat & Support plugin keeps 0.8%, across 630 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
High removal-risk signals
63/100Maintenance and integrity signals that tend to precede a WordPress.org removal. Not an official status, a heads-up to act.
- Long abandoned. No update in 9+ years — the top precursor to removal once a vulnerability is found.
- Compatibility drift. Tested only up to WordPress 4.8.34, well behind 7.1.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Under-optimized
Most to gain: Update recency
Updated 3328 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 4.8.34; the current branch is 7.1
5.0★ over 1 review, weighted for review count to 4.1★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Last updated 3328 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
Not enough tracked days yet to call a direction. Momentum needs at least three keywords measured a week or more apart.
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| kayako | #1 | #1 | 0 |
| chat your tag | Not in the top 24 | ||
| communication your tag | Not in the top 24 | ||
| drift your tag | Not in the top 24 | ||
| live chat your tag | Not in the top 24 | ||
| sales your tag | Not in the top 24 | ||
1 search this plugin appeared in over the last 90 days. 5 of its tags aren't in the top 24 for their own search.
What to do about it
- “chat”, “communication” and “drift” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
- Already on top for “kayako”. #1 without listing it. A tag would change little there; your slots are better spent on a search you don't yet win.
Daily downloads
Since 3 Nov 2024 · 729 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 168 · peaks are release surges
Directory rank
Ranked about #25,400 to #28,300, alongside the other plugins at 20+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 1 Nov 2026.
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
Estimated active installs
The public count shows “20+”. Our estimate pins where the real number sits.
Modeled within the band wp.org reports; tightens as we track daily.
Install history since 15 Sep 2026
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
This plugin’s searches fall outside the topics measured so far. See the topics measured so far.
Readme readiness
3 of 8 pass · checked 28 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "A better live chat solution to provide instant support and convert visitors into customers in real time."
- ! Has a FAQ Only 1 question in the FAQ; 3 or more gives an assistant something to match.
- ! FAQ asks real questions 1 of 1 FAQ entries are headings, not questions ("Installation Instructions").
- ✓ Names who it is for Names its audience or use cases ("designed for", "built for").
- ! Names what it works with Names no plugin, service or platform it works with.
- ! Headings and lists 8 headings and 0 lists; assistants quote headed sections and bullet lists, not paragraphs.
- ✓ Enough to quote 2,167 characters of description.
- ! Tags match the text Only 2 of 5 tags appear in the text ("communication", "drift", "sales" missing).
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
No tier crossings observed yet.
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
FROGED 20+ installs · 4.1★ · 3 shared tags D -
Tidio – Live Chat & AI Chatbots 70K+ installs · 4.7★ · 2 shared tags A -
Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button 50K+ installs · 4.6★ · 2 shared tags A -
Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ installs · 5.0★ · 2 shared tags A -
LeadBooster Chatbot by Pipedrive 2K+ installs · 3.9★ · 2 shared tags B -
HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service 2K+ installs · 4.3★ · 2 shared tags A
Embed this report card
Drop a live Pulse card for Kayako Messenger: Live Chat into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/kayako-messenger-live-chat" width="480" height="300" style="border:0" loading="lazy" title="Kayako Messenger: Live Chat — Plugin Pulse"></iframe> Kayako Messenger: Live Chat: 20+ active installs, 5.0★ (1 reviews). Plugin Pulse (WP Mayor), as of 2026-11-02. https://plugins.wpmayor.com/plugin/kayako-messenger-live-chat
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