Contact Forms, Live Support, CRM, Video Messages
by videowhisper · Forms
Also makes 16 other plugins · 1.1K+ installs across the portfolio →
Streamline support with integrated CRM, live chat, and custom contact forms for enhanced user interaction.
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Health
A 86/100
Few reviews
Active installs
10+
≈17 estimated
Momentum
+100%
downloads vs prior 30d
Biggest opportunity: “contact form”, “crm” and “helpdesk” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
86 health vs 65 average across 2,509 Forms plugins
Install conversion
How it's measured →0.2%
of downloads still active
At least 10 of 4.8K lifetime downloads are still running, below its category: the median Forms plugin keeps 1.3%, across 1,667 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Forms plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Most to gain: Rating quality
Updated 3 days ago
Tested up to WordPress 7.1.4, the current branch or newer
5.0★ over 1 review, smoothed to 4.12★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
32
Momentum
Losing ground
-0.2
Velocity
places per keyword, 13d
0%
Breadth
of keywords climbing, 13d
0.0
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| live support departments | #14 | #23 | down 1 |
| live stream chat | #24 | #24 | 0 |
| contact form your tag | Not in the top 24 | ||
| crm your tag | Not in the top 24 | ||
| helpdesk your tag | Not in the top 24 | ||
| live chat your tag | Not in the top 24 | ||
| support tickets your tag | Not in the top 24 | ||
10 searches this plugin appeared in over the last 90 days, 2 listed. 8 left out as unrelated or noise (years, numbers, stray words). 5 of its tags aren't in the top 24 for their own search.
What to do about it
- “contact form”, “crm” and “helpdesk” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 31 Oct 2024 · 730 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 289 · peaks are release surges
Directory rank
Ranked about #30,100 to #45,000, alongside the other plugins at 10+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 21 Oct 2026.
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
Estimated active installs
The public count shows “10+”. Our estimate pins where the real number sits.
Modeled within the band wp.org reports; tightens as we track daily.
Install history since 15 Sep 2026
Security history
via Wordfence IntelligenceThe 1 disclosed vulnerability is patched in the current version (1.12.12). Sites still on an older version should update.
- Patched Medium · 5.3 Contact Forms, Live Support, CRM, Video Messages <= 1.10.3 - Unauthenticated Information Disclosure ↗2024-10-14 CVE-2024-49235 Exposure of Sensitive Information to an Unauthorized Actor Affects <= 1.10.3 Patched in 1.11.1
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
7 of 8 pass · checked 29 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description names no action; say what the plugin does for the site.
- ✓ Has a FAQ 6 questions in the FAQ.
- ✓ FAQ asks real questions 6 of 6 read like questions a user would type.
- ✓ Names who it is for Names its audience or use cases ("ideal for", "for creators").
- ✓ Names what it works with Mentions Brevo, Google Analytics, BuddyPress, BuddyBoss.
- ✓ Headings and lists 5 headings and 3 lists.
- ✓ Enough to quote 7,083 characters of description.
- ✓ Tags match the text 4 of 5 tags appear in the text; "helpdesk" does not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
No tier crossings observed yet.
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
HubSpot All-In-One Marketing – Forms, Popups, Live Chat 200K+ installs · 4.3★ · 2 shared tags A -
Jotform – AI Chatbot 5K+ installs · 4.0★ · 2 shared tags B -
Brilliant Web-to-Lead for Salesforce 2K+ installs · 4.3★ · 2 shared tags D -
LeadSnap 1K+ installs · 4.2★ · 2 shared tags C -
Boei – AI Chatbot, Live Chat & 50+ Channels 900+ installs · 4.7★ · 2 shared tags A -
Manago AI & Leadoo AI 900+ installs · 3.8★ · 2 shared tags B
Embed this report card
Drop a live Pulse card for Contact Forms, Live Support, CRM, Video Messages into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/live-support-tickets" width="480" height="300" style="border:0" loading="lazy" title="Contact Forms, Live Support, CRM, Video Messages — Plugin Pulse"></iframe> Contact Forms, Live Support, CRM, Video Messages: 10+ active installs, 5.0★ (1 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/live-support-tickets
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