Live Chat Plugin for WooCommerce – LiveChat
by Text · eCommerce
Also makes 5 other plugins · 12.1K+ installs across the portfolio →
Live chat and help desk software plugin for WooCommerce. Add live chat to your WooCommerce store to connect immediately with customers.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
A 86/100
no flags
Active installs
900+
≈1K estimated
Momentum
-26%
downloads vs prior 30d
Biggest opportunity: Swap “live chat”, “woocommerce” and “wordpress live chat” for “help desk software”, “live chat plugin” and “live shopping”. “live chat” isn't earning its slot: you're not in the first 24 results for its own search. “help desk software” sits at #4 untagged, close enough for a declared tag to move it up. “woocommerce” isn't earning its slot: you're not in the first 24 results for its own search. “live chat plugin” sits at #14 untagged, close enough for a declared tag to move it up. “wordpress live chat” isn't earning its slot: you're not in the first 24 results for its own search. “live shopping” sits at #24 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
86 health vs 71 average across 9,746 eCommerce plugins
Install conversion
How it's measured →0.5%
of downloads still active
At least 900 of 193.8K lifetime downloads are still running, below its category: the median eCommerce plugin keeps 1.4%, across 5,142 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other eCommerce plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 4 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Well tuned across the board
Updated 159 days ago
Tested up to WordPress 6.9.11, the current branch or newer
4.5★ over 22 reviews, smoothed to 4.22★ and held back under 25 reviews
5 of 5 tags set · short description in place
Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
38
Momentum
Losing ground
-0.2
Velocity
places per keyword, 28d
18%
Breadth
of keywords climbing, 28d
-0.3
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| livechat | #2 | #2 | 0 |
| help desk software | #4 | #5 | 0 |
| free livechat | #2 | #3 | 0 |
| livechat wordpress plugin | #2 | #3 | 0 |
| live chat plugin | #14 | #15 | 0 |
| woocommerce live chat your tag | #21 | #22 | up 1 |
| chat plugin your tag | #22 | #21 | down 1 |
| help desk | #20 | #17 | down 3 |
| live shopping | #24 | #19 | — |
| facebook help desk | #18 | #16 | 0 |
| live chat for businesses | #21 | #17 | up 1 |
| live chat software | #21 | #15 | 0 |
| live chat window | #23 | #19 | down 1 |
| live chat your tag | Not in the top 24 | ||
| woocommerce your tag | Not in the top 24 | ||
| wordpress live chat your tag | Not in the top 24 | ||
38 searches this plugin appeared in over the last 90 days, 13 listed. 25 left out as unrelated or noise (years, numbers, stray words). 3 of its tags aren't in the top 24 for their own search.
What to do about it
- Swap “live chat”, “woocommerce” and “wordpress live chat” for “help desk software”, “live chat plugin” and “live shopping”. “live chat” isn't earning its slot: you're not in the first 24 results for its own search. “help desk software” sits at #4 untagged, close enough for a declared tag to move it up. “woocommerce” isn't earning its slot: you're not in the first 24 results for its own search. “live chat plugin” sits at #14 untagged, close enough for a declared tag to move it up. “wordpress live chat” isn't earning its slot: you're not in the first 24 results for its own search. “live shopping” sits at #24 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 4K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
4
releases in the last 12 months
5mo ago
latest release · v5.0.12 · 25 May 2026
79
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 81% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “900+”. Our estimate pins where the real number sits.
Crossed into this band 7 days ago and the previous band took 20 months to cross, so the real count is still just under 1K.
Install history since 17 Jul 2019
Recent reviews
All reviews on wp.org ↗- ★★★★★ KJA4U3.3y ago
Don’t waste your time. It’s not free. Actually, It’s useless without a monthly subscription. REMOVED.
Read on wp.org ↗ - ★★★★★ worktrainer4.5y ago
Excellent This topic was modified 4 years, 2 months ago by worktrainer.
Read on wp.org ↗ - ★★★★★ mshallop5.2y ago
Installed but settings page renders completely blank. Uninstalled. This topic was modified 4 years, 11 months ago by mshallop.
Read on wp.org ↗ - ★★★★★ bowsandwhistles6.4y ago
A very useful plugin, both from a communication point of view and for the ‘home team’ being provided with information about traffic. The geo-locator is also one of the better ones around. Recommended!
Read on wp.org ↗ - ★★★★★ cambiati6.5y ago
This simple little add-on has been one of the best ROIs we’ve ever had! We absolutely love live chat and are so glad that we found it.
Read on wp.org ↗ - ★★★★★ fabionakai6.5y ago
Works very well. Using Beaver Builder and WP 5.4
Read on wp.org ↗ - ★★★★★ sidneysavary6.5y ago
Nice tool, you should try it and the support is always available
Read on wp.org ↗ - ★★★★★ volleyballmecca6.6y ago
Love it!
Read on wp.org ↗
Security history
via Wordfence IntelligenceThe 1 disclosed vulnerability is patched in the current version (5.0.12). Sites still on an older version should update.
- 2024-01-08 Cross-Site Request Forgery Affects <= 2.2.16 Patched in 2.2.17
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 7.0.1
Languages
via translate.wordpress.orgTranslated into 3 languages, 0 at 90% or more
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
8 of 8 pass · checked 25 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Live chat and help desk software plugin for WooCommerce. Add live chat to your WooCommerce store to connect..."
- ✓ Has a FAQ 8 questions in the FAQ.
- ✓ FAQ asks real questions 8 of 8 read like questions a user would type.
- ✓ Names who it is for Names its audience or use cases ("use it", "if you have", "for small businesses").
- ✓ Names what it works with Mentions WooCommerce, Mailchimp, HubSpot, PayPal.
- ✓ Headings and lists 14 headings and 4 lists.
- ✓ Enough to quote 5,829 characters of description.
- ✓ Tags match the text 4 of 5 tags appear in the text; "wordpress live chat" does not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-10-24 1K+ → 900+ down after 589 days in tier
- 2025-03-14 2K+ → 1K+ down
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
3CX Free Live Chat, Calls & Messaging 100K+ installs · 4.6★ · 2 shared tags A -
Zoho SalesIQ – Live chat, chatbots, and visitor tracking 10K+ installs · 4.0★ · 2 shared tags B -
AI ChatBot for WooCommerce – WoowBot 1K+ installs · 4.4★ · 2 shared tags A -
Google for WooCommerce 800K+ installs · 2.8★ · 1 shared tag C -
WooCommerce PayPal Payments 800K+ installs · 2.9★ · 1 shared tag B -
WooCommerce Stripe Payment Gateway 700K+ installs · 3.1★ · 1 shared tag B
Embed this report card
Drop a live Pulse card for Live Chat Plugin for WooCommerce – LiveChat into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/livechat-woocommerce" width="480" height="300" style="border:0" loading="lazy" title="Live Chat Plugin for WooCommerce – LiveChat — Plugin Pulse"></iframe> Live Chat Plugin for WooCommerce – LiveChat: 900+ active installs, 4.5★ (22 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/livechat-woocommerce
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