Zoho SalesIQ – Live chat, chatbots, and visitor tracking
by zohosalesiq · AI
Identify, engage and convert website visitors with live chat and visitor analytics.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
B 74/100
Few reviews
Active installs
10K+
≈19K estimated
Momentum
+6%
downloads vs prior 30d
Biggest opportunity: Swap “chatbot” for “visitor tracking”. “chatbot” isn't earning its slot: you're not in the first 24 results for its own search. “visitor tracking” sits at #11 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
74 health vs 77 average across 3,393 AI plugins
Install conversion
How it's measured →3.0%
of downloads still active
At least 10K of 328.7K lifetime downloads are still running, above its category: the median AI plugin keeps 1.4%, across 1,012 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other AI plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Well optimized
Most to gain: Rating quality
Updated 331 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 6.8.12, the current branch or newer
4.1★ over 7 reviews, smoothed to 4.10★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
35
Momentum
Losing ground
-0.2
Velocity
places per keyword, 27d
8%
Breadth
of keywords climbing, 27d
-0.2
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| zoho salesiq your tag | #1 | #1 | 0 |
| visitor tracking | #11 | #19 | down 2 |
| zoho | #16 | #17 | 0 |
| identify visitors | #7 | #22 | 0 |
| zoho add on | #14 | #18 | 0 |
| zoho plugin | #15 | #17 | down 1 |
| zoho wordpress | #20 | #17 | 0 |
| live chat software | #20 | #20 | 0 |
| chatbot your tag | Not in the top 24 | ||
| live chat your tag | Not in the top 24 | ||
| livechat your tag | Not in the top 24 | ||
| wordpress live chat your tag | Not in the top 24 | ||
41 searches this plugin appeared in over the last 90 days, 8 listed. 33 left out as unrelated or noise (years, numbers, stray words). 4 of its tags aren't in the top 24 for their own search.
What to do about it
- Swap “chatbot” for “visitor tracking”. “chatbot” isn't earning its slot: you're not in the first 24 results for its own search. “visitor tracking” sits at #11 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
Daily downloads
Since 5 Oct 2022 · 1,489 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 25.4K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 94% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “10K+”. Our estimate pins where the real number sits.
Crossed into this band 3 months ago and the previous band took 2.8 years to cross, so the real count is still just under 20K.
Install history since 7 Feb 2019
Recent reviews
All reviews on wp.org ↗- ★★★★★ travisromine5.6y ago
This plugin is pretty tired. It doesn’t work with the current versions of WP and other plugins you’ll probably be using. I was able to get Zoho IQ working for a few years but it’s now dead after updating the website and it’s not worth having my team create patches to fix it constantly. WP Bakery and the current version of WP are incompatible. Zoho should be more on top of it. Having used many of the Zoho software offerings and plugins over the last 4 years…I’ve found they are trying to do more than they can and don’t do anything really well. I’m switching away from all of the Zoho products and going with best of breed a la carte. I tried their other WP plugin for a contact form I think early on and it also broke WordPress. These are the only 2 plugins that actually broke the functionality of my website. Zoho Bookings is pretty cool but… it only integrates with Zoho Meetings which is terrible and very low quality and plain unusable. They have a lot of good ideas but the reality of it is their products are all half finished, even after 4 years of using it they have updated but nothing like their competitors. And yes I have offered suggestions quite often to their support team but they don’t have the resources to update the software very well or quickly. This topic was modified 5 years, 4 months ago by travisromine.
Read on wp.org ↗ - ★★★★★ manuelarroz6.2y ago
In some days the plugin does not work, and without making any changes to either the website or SalesIQ. For example today it is not running, but it is recurring sometimes it is ok sometimes it is not. Sincerely ManuelArroz.EU
Read on wp.org ↗ - ★★★★★ sharcs6.6y ago
x This topic was modified 6 years, 4 months ago by sharcs. Reason: Won't let me delete it
Read on wp.org ↗ - ★★★★★ wisdomtree8.0y ago
We use Zoho for our entire business. The capability of this platform is unlike anything else on the market. Sales IQ is a tiny yet powerful part of this with bots, tracking, CRM integration, canned messages and even the ability to see what people are typing before they hit enter. We love Zoho, and look forward to many more happy years with Sales IQ and Zoho.
Read on wp.org ↗ - ★★★★★ ronaldreis30008.8y ago
Atendeu bem o que buscava. Esse plugin é uma interface simples para adicionar o código (provido pela Zoho, necessário cadastro) para adicionar o balão de chat no site.
Read on wp.org ↗ - ★★★★★ Marcos9.7y ago
very good plug-in
Read on wp.org ↗ - ★★★★★ attarian11.6y ago
Amazing plugin and really good integration with SalesIQ and Zoho CRM. You should try this
Read on wp.org ↗
Latest updates
via wp.org changelogRecent releases and news for this plugin
- — Version 2.0.5 Encapsulated script to avoid global name conflicts and variable leakage 2.0.5
- — Version 2.0.4 Issue fixed for new script 2.0.4
- — Version 2.0.3 Supported both old and new scripts 2.0.3
- — Version 2.0.2 Added validation in url for zohopublic domain 2.0.2
- — Version 2.0.1 Changed Regex for url validation 2.0.1
- — Version 2.0.0 Fix for loading site without issues after plugin installation. 2.0.0
Security history
via Wordfence IntelligenceAll 4 disclosed vulnerabilities are patched in the current version (2.0.5). Sites still on an older version should update.
- 2019-05-31 CVE-2019-5962 Improper Neutralization of Input During Web Page Generation Affects <= 1.0.8 Patched in 1.0.9
- 2019-05-31 CVE-2019-15644 Improper Neutralization of Input During Web Page Generation Affects < 1.0.9 Patched in 1.0.9
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
7 of 8 pass · checked 28 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Identify, engage and convert website visitors with live chat and visitor analytics."
- ✓ Has a FAQ 5 questions in the FAQ.
- ✓ FAQ asks real questions 4 of 5 read like questions a user would type.
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ✓ Names what it works with Mentions Zoho.
- ✓ Headings and lists 11 headings and 1 list.
- ✓ Enough to quote 3,635 characters of description.
- ✓ Tags match the text 3 of 5 tags appear in the text; "livechat", "wordpress live chat" do not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-08-08 20K+ → 10K+ down after 1028 days in tier
- 2023-10-15 10K+ → 20K+ up after 1683 days in tier
- 2019-03-07 9K+ → 10K+ up after 126 days in tier
- 2018-11-01 8K+ → 9K+ up after 91 days in tier
- 2018-08-02 7K+ → 8K+ up after 90 days in tier
- 2018-05-04 6K+ → 7K+ up after 43 days in tier
- 2018-03-22 1K+ → 6K+ up
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
IMsupporting Live Chat & AI Chatbot 40+ installs · 4.1★ · 4 shared tags B -
Tidio – Live Chat & AI Chatbots 70K+ installs · 4.7★ · 3 shared tags A -
Crisp – Live Chat and AI Chatbot 20K+ installs · 4.5★ · 3 shared tags A -
LiveChat – Live Chat Plugin for WP Websites 10K+ installs · 4.5★ · 3 shared tags A -
Live Chat by Formilla – Real-time Chat & Chatbots Plugin 2K+ installs · 4.7★ · 3 shared tags A -
Gobot – Sales Boosting Chatbot 200+ installs · 4.8★ · 3 shared tags D
Embed this report card
Drop a live Pulse card for Zoho SalesIQ – Live chat, chatbots, and visitor tracking into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/zoho-salesiq" width="480" height="300" style="border:0" loading="lazy" title="Zoho SalesIQ – Live chat, chatbots, and visitor tracking — Plugin Pulse"></iframe> Zoho SalesIQ – Live chat, chatbots, and visitor tracking: 10K+ active installs, 4.1★ (7 reviews). Plugin Pulse (WP Mayor), as of 2026-11-01. https://plugins.wpmayor.com/plugin/zoho-salesiq
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