Social Live Chat Helpdesk – MyAlice
by Alice Labs · Chat & Support
Engage customers at every stage of their journey through Live Chat, WhatsApp, Telegram, Line, Viber, Instagram, and Facebook Messenger, and boost sale …
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Health
C 66/100
Stale · Likely abandoned
Active installs
80+
≈89 estimated
Momentum
+40%
downloads vs prior 30d
Biggest opportunity: Swap “line” for “freshdesk”. “line” isn't earning its slot: you're not in the first 24 results for its own search. “freshdesk” sits at #21 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
66 health vs 64 average across 1,177 Chat & Support plugins
Install conversion
How it's measured →0.6%
of downloads still active
At least 80 of 14.3K lifetime downloads are still running, below its category: the median Chat & Support plugin keeps 0.8%, across 630 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Removal-risk signals
28/100Maintenance and integrity signals that tend to precede a WordPress.org removal. Not an official status, a heads-up to act.
- Not actively maintained. No update in about 2 years.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Well optimized
Most to gain: Update recency
Updated 759 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 6.6.11; the current branch is 6.8
5.0★ over 40 reviews, smoothed to 4.50★
5 of 5 tags set · short description in place
To rank higher: Last updated 759 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
39
Momentum
Losing ground
-0.2
Velocity
places per keyword, 24d
17%
Breadth
of keywords climbing, 24d
+0.5
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| freshdesk | #21 | #11 | down 1 |
| line your tag | Not in the top 24 | ||
| live chat your tag | Not in the top 24 | ||
| telegram your tag | Not in the top 24 | ||
| viber your tag | Not in the top 24 | ||
| whatsapp your tag | Not in the top 24 | ||
7 searches this plugin appeared in over the last 90 days, 1 listed. 6 left out as unrelated or noise (years, numbers, stray words). 5 of its tags aren't in the top 24 for their own search.
What to do about it
- Swap “line” for “freshdesk”. “line” isn't earning its slot: you're not in the first 24 results for its own search. “freshdesk” sits at #21 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 1.8K · peaks are release surges
Directory rank
Ranked about #17,400 to #18,100, alongside the other plugins at 80+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 1 Nov 2026.
Health trend
Composite health score, snapshotted daily
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
Release cadence
No release in a yearHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
0
releases in the last 12 months
2.1y ago
latest release · v2.6.0 · 3 Oct 2024
29
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “80+”. Our estimate pins where the real number sits.
Crossed into this band 20 days ago and a band this size takes about a year or more to cross, so the real count is still just under 90.
Install history since 2 Aug 2022
Recent reviews
All reviews on wp.org ↗- ★★★★★ กฤษดา เกียรติกุล2.5y ago
Good chat plugin
Read on wp.org ↗ - ★★★★★ sychew4.4y ago
Easy to use. Clean interface
Read on wp.org ↗ - ★★★★★ Ibrahim Vatih4.5y ago
Easy to activate, easy to integrate, and easy to understand since the UI/UX is on a top world-class level.
Read on wp.org ↗ - ★★★★★ vorgem4.6y ago
i need social networks integrations, bots with ai, the ability to generate leads, place orders and control everything from an app and this gives me that!
Read on wp.org ↗ - ★★★★★ donow4.6y ago
If you are looking for all in one customer support software, this plugin is the must have one. Highly recommended for e-commerce stores.
Read on wp.org ↗ - ★★★★★ aizathawari4.6y ago
Very happy to see that myAlice is integrated with WordPress. Its an amazing solution for ecommerce helpdesk. Hope they will continue to grow.
Read on wp.org ↗ - ★★★★★ tvelos4.6y ago
I’m currently trying it out and so far so good, customer orders are pulling up via webchat and I can upsell products
Read on wp.org ↗ - ★★★★★ phalancs4.6y ago
MyALice provides a solid platform for integrated on site chat. I used tawk before, but this tool seems more ecommerce oriented. I can easily upsell and help customers during their time in the webstore.
Read on wp.org ↗
Security history
via Wordfence IntelligenceThe 1 disclosed vulnerability is patched in the current version (2.6.0). Sites still on an older version should update.
- Patched Medium · 6.4 MyAlice – Live Chat, WhatsApp, Facebook Messenger, Instagram, & Chatbot for WooCommerce <= 1.2.7 - Stored Cross-Site Scripting ↗2022-04-26 Improper Neutralization of Input During Web Page Generation Affects <= 1.2.7 Patched in 1.2.8
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
Languages
via translate.wordpress.orgTranslated into 2 languages, 0 at 90% or more
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
6 of 8 pass · checked 26 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Engage customers at every stage of their journey through Live Chat, WhatsApp, Telegram, Line, Viber, Instag..."
- ✓ Has a FAQ 6 questions in the FAQ.
- ✓ FAQ asks real questions 6 of 6 read like questions a user would type.
- ! Names who it is for One audience phrase ("designed for"); say who the plugin is for and what they use it for.
- ✓ Names what it works with Mentions WooCommerce, HubSpot, Telegram, Instagram and 2 more.
- ! Headings and lists 10 headings and 0 lists; assistants quote headed sections and bullet lists, not paragraphs.
- ✓ Enough to quote 3,633 characters of description.
- ✓ Tags match the text All 5 tags appear in the text.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-10-12 90+ → 80+ down after 42 days in tier
- 2026-08-31 100+ → 90+ down after 1189 days in tier
- 2023-05-30 200+ → 100+ down after 6 days in tier
- 2023-05-24 100+ → 200+ up after 1 days in tier
- 2023-05-23 200+ → 100+ down after 1 days in tier
- 2023-05-22 100+ → 200+ up after 20 days in tier
- 2023-05-02 200+ → 100+ down after 1 days in tier
- 2023-05-01 100+ → 200+ up after 27 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Online Contact Widget-多合一在线客服插件 700+ installs · 3.6★ · 3 shared tags -
Contactus 400+ installs · 4.2★ · 3 shared tags B -
Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button 50K+ installs · 4.6★ · 2 shared tags A -
Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ installs · 5.0★ · 2 shared tags A -
Chat Button & Custom ChatGPT-Powered Bot by GetButton.io 20K+ installs · 4.4★ · 2 shared tags A -
Animated Floating Chat Button 4K+ installs · 4.3★ · 2 shared tags A
Embed this report card
Drop a live Pulse card for Social Live Chat Helpdesk – MyAlice into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/myaliceai" width="480" height="300" style="border:0" loading="lazy" title="Social Live Chat Helpdesk – MyAlice — Plugin Pulse"></iframe> Social Live Chat Helpdesk – MyAlice: 80+ active installs, 5.0★ (40 reviews). Plugin Pulse (WP Mayor), as of 2026-11-01. https://plugins.wpmayor.com/plugin/myaliceai
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