Umnico Live Chat
by Umnico · Chat & Support
Free live chat plugin designed to boost the conversion rate on your website and engage visitors with proactive conversations.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
A 87/100
Few reviews
Active installs
20+
≈30 estimated
Momentum
+152%
downloads vs prior 30d
Biggest opportunity: Swap “chat” and “customer support” for “omnichannel” and “chat software”. “chat” isn't earning its slot: you're not in the first 24 results for its own search. “omnichannel” sits at #17 untagged, close enough for a declared tag to move it up. “customer support” isn't earning its slot: you're not in the first 24 results for its own search. “chat software” sits at #24 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
87 health vs 64 average across 1,174 Chat & Support plugins
Install conversion
How it's measured →0.6%
of downloads still active
At least 20 of 3.3K lifetime downloads are still running, in line with its category: the median Chat & Support plugin keeps 0.8%, across 627 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Most to gain: Rating quality
Updated 23 days ago
Tested up to WordPress 7.1.4, the current branch or newer
5.0★ over 9 reviews, smoothed to 4.24★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
33
Momentum
Losing ground
-1.1
Velocity
places per keyword, 12d
8%
Breadth
of keywords climbing, 12d
+0.7
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| omnichannel | #17 | #11 | down 1 |
| chat gpt | #18 | #15 | down 5 |
| live chat software | #23 | #17 | down 1 |
| chat software | #24 | #16 | — |
| live support departments | #20 | #19 | down 4 |
| live chat for businesses | #21 | #18 | 0 |
| telegram live chat | #21 | #19 | — |
| chat your tag | Not in the top 24 | ||
| customer support your tag | Not in the top 24 | ||
| live chat your tag | Not in the top 24 | ||
| social chat your tag | Not in the top 24 | ||
| wordpress chat your tag | Not in the top 24 | ||
17 searches this plugin appeared in over the last 90 days, 7 listed. 10 left out as unrelated or noise (years, numbers, stray words). 5 of its tags aren't in the top 24 for their own search.
What to do about it
- Swap “chat” and “customer support” for “omnichannel” and “chat software”. “chat” isn't earning its slot: you're not in the first 24 results for its own search. “omnichannel” sits at #17 untagged, close enough for a declared tag to move it up. “customer support” isn't earning its slot: you're not in the first 24 results for its own search. “chat software” sits at #24 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
Daily downloads
Since 31 Oct 2024 · 730 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 199 · peaks are release surges
Directory rank
Ranked about #25,300 to #28,300, alongside the other plugins at 20+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 21 Oct 2026.
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
Estimated active installs
The public count shows “20+”. Our estimate pins where the real number sits.
Crossed into this band 5 days ago and a band this size takes about a year or more to cross, so the real count is still just under 30.
Install history since 21 Oct 2026
Languages
via translate.wordpress.orgTranslated into 5 languages, 4 at 90% or more
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
7 of 8 pass · checked 29 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Free live chat plugin designed to boost the conversion rate on your website and engage visitors with proact..."
- ✓ Has a FAQ 9 questions in the FAQ.
- ✓ FAQ asks real questions 9 of 9 read like questions a user would type.
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ✓ Names what it works with Mentions Discord, Telegram, Instagram, Facebook.
- ✓ Headings and lists 7 headings and 1 list.
- ✓ Enough to quote 6,107 characters of description.
- ✓ Tags match the text 3 of 5 tags appear in the text; "social chat", "WordPress chat" do not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-10-26 30+ → 20+ down
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ installs · 5.0★ · 3 shared tags A -
Ulteh AI Agents 40+ installs · 4.1★ · 3 shared tags C -
Databot 30+ installs · 3.6★ · 3 shared tags -
Tidio – Live Chat & AI Chatbots 70K+ installs · 4.7★ · 2 shared tags A -
Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button 50K+ installs · 4.6★ · 2 shared tags A -
LiveChat – Live Chat Plugin for WP Websites 10K+ installs · 4.5★ · 2 shared tags A
Embed this report card
Drop a live Pulse card for Umnico Live Chat into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/umnico-live-chat" width="480" height="300" style="border:0" loading="lazy" title="Umnico Live Chat — Plugin Pulse"></iframe> Umnico Live Chat: 20+ active installs, 5.0★ (9 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/umnico-live-chat
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