Volixta Support – Helpdesk, Tickets & Customer Portal
by VOLIXTA TEAM · Chat & Support
Also makes 4 other plugins · 10+ installs across the portfolio →
Self-hosted WordPress helpdesk with support tickets, customer portal, guest tickets, support plans, email notifications and WooCommerce integration.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
B 84/100
Few reviews
Active installs
—
not reported yet
Momentum
n/a
needs 60 days of downloads, 24 so far
Biggest opportunity: “customer portal”, “customer support” and “helpdesk” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
84 health vs 64 average across 1,180 Chat & Support plugins
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Well optimized
Most to gain: Support resolution
Updated 3 days ago
Tested up to WordPress 7.1.4, the current branch or newer
5.0★ over 2 reviews, weighted for review count to 4.1★ and held back under 25 reviews
5 of 5 tags set · short description in place
0 of 1 support threads resolved in the last 2 months
To rank higher: Mark more forum threads resolved — the resolved ratio feeds the ranking.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
Not enough tracked days yet to call a direction. Momentum needs at least three keywords measured a week or more apart.
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| customer portal your tag | Not in the top 24 | ||
| customer support your tag | Not in the top 24 | ||
| helpdesk your tag | Not in the top 24 | ||
| support tickets your tag | Not in the top 24 | ||
| ticket system your tag | Not in the top 24 | ||
4 searches this plugin appeared in over the last 90 days, 0 listed. 4 left out as unrelated or noise (years, numbers, stray words). 5 of its tags aren't in the top 24 for their own search.
What to do about it
- “customer portal”, “customer support” and “helpdesk” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 10 Oct 2026 · 24 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 358 · peaks are release surges
Directory rank
Ranked about #50,200 to #69,500, alongside the other plugins with fewer than 10 installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 1 Nov 2026.
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
Estimated active installs
wp.org publishes an install count once a plugin has enough of them. This one has none yet.
wp.org reports no install count for this plugin yet.
Install history since 11 Oct 2026
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
This plugin’s searches fall outside the topics measured so far. See the topics measured so far.
Readme readiness
6 of 8 pass · checked 29 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description names no action; say what the plugin does for the site.
- ✓ Has a FAQ 23 questions in the FAQ.
- ✓ FAQ asks real questions 23 of 23 read like questions a user would type.
- ! Names who it is for One audience phrase ("if you want"); say who the plugin is for and what they use it for.
- ✓ Names what it works with Mentions WooCommerce, Elementor, Cloudflare, LiteSpeed.
- ✓ Headings and lists 16 headings and 10 lists.
- ✓ Enough to quote 17,178 characters of description.
- ✓ Tags match the text All 5 tags appear in the text.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
No tier crossings observed yet.
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin 3K+ installs · 4.3★ · 3 shared tags A -
Customer Support Ticket System & Helpdesk 400+ installs · 4.2★ · 3 shared tags A -
Tickzo – Support Ticket System — installs · 3.6★ · 3 shared tags -
WPBuddy – Get Reliable WordPress Support — installs · 3.6★ · 3 shared tags -
SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 10K+ installs · 4.8★ · 2 shared tags A -
JS Help Desk – AI-Powered Support & Ticketing System 7K+ installs · 3.7★ · 2 shared tags B
Embed this report card
Drop a live Pulse card for Volixta Support – Helpdesk, Tickets & Customer Portal into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/volixta-support" width="480" height="300" style="border:0" loading="lazy" title="Volixta Support – Helpdesk, Tickets & Customer Portal — Plugin Pulse"></iframe> Volixta Support – Helpdesk, Tickets & Customer Portal: no active install count reported, 5.0★ (2 reviews). Plugin Pulse (WP Mayor), as of 2026-11-03. https://plugins.wpmayor.com/plugin/volixta-support
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