Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin
by Majestic Support · Chat & Support
Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers' support experience.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
A 85/100
Few reviews
Active installs
3K+
≈3.6K estimated
Momentum
+39%
downloads vs prior 30d
Biggest opportunity: Swap “ticket system” and “helpdesk” for “support” and “edge”. “ticket system” isn't earning its slot: you're not in the first 24 results for its own search. “support” sits at #4 untagged, close enough for a declared tag to move it up. “helpdesk” isn't earning its slot: it only gets you to #24. “edge” sits at #5 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
85 health vs 64 average across 1,174 Chat & Support plugins
Install conversion
How it's measured →2.0%
of downloads still active
At least 3K of 146.4K lifetime downloads are still running, above its category: the median Chat & Support plugin keeps 0.8%, across 627 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 13 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Most to gain: Rating quality
Updated 4 days ago
Tested up to WordPress 7.0.8, the current branch or newer
5.0★ over 8 reviews, smoothed to 4.22★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
37
Momentum
Losing ground
-0.1
Velocity
places per keyword, 28d
13%
Breadth
of keywords climbing, 28d
-0.1
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| support desk your tag | #1 | #2 | 0 |
| help desk | #2 | #2 | 0 |
| web support | #1 | #4 | up 1 |
| service desk | #2 | #3 | 0 |
| support | #4 | #8 | down 1 |
| customer support plugin | #4 | #14 | down 1 |
| customer support your tag | #4 | #7 | 0 |
| online support | #3 | #11 | 0 |
| support system | #3 | #9 | 0 |
| support plugin your tag | #5 | #17 | down 1 |
| edge | #5 | #12 | down 1 |
| online customer support | #2 | #6 | 0 |
| free support | #3 | #9 | 0 |
| support button | #5 | #11 | 0 |
| easy tickets help desk | #3 | #9 | 0 |
| support tickets | #6 | #13 | 0 |
| website support | #5 | #16 | 0 |
| help | #18 | #23 | up 1 |
| customer support ticket system | #6 | #13 | 0 |
| support ticket | #11 | #19 | down 3 |
| ticket system your tag | Not in the top 24 | ||
93 searches this plugin appeared in over the last 90 days, 20 listed. 63 left out as unrelated or noise (years, numbers, stray words). 1 of its tags isn't in the top 24 for their own search.
What to do about it
- Swap “ticket system” and “helpdesk” for “support” and “edge”. “ticket system” isn't earning its slot: you're not in the first 24 results for its own search. “support” sits at #4 untagged, close enough for a declared tag to move it up. “helpdesk” isn't earning its slot: it only gets you to #24. “edge” sits at #5 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
Daily downloads
Since 25 Nov 2023 · 1,072 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 25.7K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
13
releases in the last 12 months
4d ago
latest release · v1.2.3 · 27 Oct 2026
24
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 65% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “3K+”. Our estimate pins where the real number sits.
Crossed into this band 7 months ago; a band this size takes about a year or more to cross, which places it about 58% of the way through.
Install history since 24 Nov 2023
Recent reviews
All reviews on wp.org ↗- ★★★★★ davidjackson51.7y ago
A very good support plugin.
Read on wp.org ↗ - ★★★★★ brucewill1.9y ago
Excellent experience with wonderful product.
Read on wp.org ↗ - ★★★★★ frankzach1.9y ago
Fantastic plugin! The programming team is one of the best.
Read on wp.org ↗ - ★★★★★ georgeterr1.9y ago
Fast and helpful support. When we open a ticket to support they returns fast with an good answer.
Read on wp.org ↗ - ★★★★★ mzsandhu2.2y ago
We recently implemented the Majestic Support plugin for a client’s website to manage ticketing, and it has proven to be an excellent choice. This highly optimized ticket management system offers many features, including an intelligent Smart Reply feature that saves time by suggesting relevant replies. One of the standout features of Majestic Support is its exceptional support and development team, who are always ready to assist. Their commitment to collaboration significantly enhances the user experience. If I had to select a ticket management plugin again, I would choose Majestic Support. The combination of a powerful plugin, and a dedicated support team makes it a top-tier solution for any business needing effective ticket management.
Read on wp.org ↗ - ★★★★★ hexoliving2.4y ago
Super easy to setup. Nice plugin. Highly recommend!
Read on wp.org ↗ - ★★★★★ tayyabshah72.4y ago
After evaluating various ticket support systems, I have discovered that this particular one is exceptionally user-friendly and aligns perfectly with our requirements. Its functionality is truly majestic. Great job! Thank you!”
Read on wp.org ↗ - ★★★★★ preston392.8y ago
Easy to use, majestic support did what I needed for customer support.
Read on wp.org ↗
Latest updates
via wp.org changelogRecent releases and news for this plugin
- — Version 1.2.0 Security Updates 1.2.0
- — Version 1.1.9 AI Ticket Sentiment Analysis — Automatically analyzes new tickets and assigns a sentiment (Positive, Neutral, Negative) to gauge customer mood. AI Department Recommendation — Suggests the most appropriate department for 1.1.9
- — Version 1.1.8 Security update. 1.1.8
- — Version 1.1.7 Auto-Delete Old Attachments — Added a configurable dedicated background task to automatically purge closed ticket and note attachments, saving server storage space (supports multiple time periods). Security: Enhanced Non 1.1.7
- — Version 1.1.6 Add Instant Fix Addon — Convert websites and YouTube videos into instant support answers. Deep Web Crawling — Extract documentation up to 3 link levels deep. Auto-Syncing — Automatically refresh your knowledge base in th 1.1.6
- — Version 1.1.5 Proactively suggests relevant articles and FAQs while users are typing a ticket to provide immediate answers. 1.1.5
Security history
via Wordfence IntelligenceAll 14 disclosed vulnerabilities are patched in the current version (1.2.3). Sites still on an older version should update.
- Patched Medium · 6.5 Majestic Support <= 1.2.2 - Authenticated (Subscriber+) SQL Injection via 'columns' Parameter ↗2026-10-30 CVE-2026-115820 Improper Neutralization of Special Elements used in an SQL Command Affects <= 1.2.2 Patched in 1.2.3
- Patched Medium · 4.3 Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin <= 1.2.0 - Authenticated (Subscriber+) Insecure Direct Object Reference ↗2026-10-01 CVE-2026-102382 Authorization Bypass Through User-Controlled Key Affects <= 1.2.0 Patched in 1.2.1
- Patched Medium · 6.5 Majestic Support <= 1.1.9 - Authenticated (Subscriber+) SQL Injection via 'val' Parameter ↗2026-07-10 CVE-2026-13262 Improper Neutralization of Special Elements used in an SQL Command Affects <= 1.1.9 Patched in 1.2.0
- Patched Medium · 4.3 Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin <= 1.1.7 - Authenticated (Subscriber+) Insecure Direct Object Reference ↗2026-06-26 CVE-2026-57646 Authorization Bypass Through User-Controlled Key Affects <= 1.1.7 Patched in 1.1.8
- 2025-05-22 CVE-2025-48283 Improper Neutralization of Special Elements used in an SQL Command Affects <= 1.1.0 Patched in 1.1.1
- 2025-04-22 CVE-2025-64284 Improper Control of Filename for Include/Require Statement in PHP Program Affects <= 1.0.7 Patched in 1.0.8
- 2025-02-23 CVE-2025-26985 Improper Control of Filename for Include/Require Statement in PHP Program Affects <= 1.0.6 Patched in 1.0.7
- Patched High · 7.5 Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin <= 1.0.5 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory ↗2025-02-11 CVE-2024-13600 Exposure of Sensitive Information to an Unauthorized Actor Affects <= 1.0.5 Patched in 1.0.6
- Patched Medium · 4.3 Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin <= 1.0.5 - Authenticated (Subscriber+) Insecure Direct Object Reference ↗2025-02-11 CVE-2024-13601 Authorization Bypass Through User-Controlled Key Affects <= 1.0.5 Patched in 1.0.6
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 7.0
Languages
via translate.wordpress.orgTranslated into 2 languages, 0 at 90% or more
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
4 of 8 pass · checked 26 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description names no action; say what the plugin does for the site.
- ✓ Has a FAQ 3 questions in the FAQ.
- ✓ FAQ asks real questions 3 of 3 read like questions a user would type.
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ! Names what it works with Names no plugin, service or platform it works with.
- ✓ Headings and lists 4 headings and 4 lists.
- ✓ Enough to quote 15,276 characters of description.
- ! Tags match the text Only 1 of 5 tags appear in the text ("customer support", "helpdesk", "support desk", "support plugin" missing).
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-04-01 2K+ → 3K+ up after 17 days in tier
- 2026-03-15 3K+ → 2K+ down after 75 days in tier
- 2025-12-30 2K+ → 3K+ up after 17 days in tier
- 2025-12-13 3K+ → 2K+ down after 252 days in tier
- 2025-04-05 2K+ → 3K+ up after 117 days in tier
- 2024-12-09 1K+ → 2K+ up after 70 days in tier
- 2024-09-30 2K+ → 1K+ down after 45 days in tier
- 2024-08-16 1K+ → 2K+ up after 116 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Customer Support Ticket System & Helpdesk 400+ installs · 4.2★ · 3 shared tags A -
Tickzo – Support Ticket System — installs · 3.6★ · 3 shared tags -
SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 10K+ installs · 4.8★ · 2 shared tags A -
Fluent Support – Helpdesk & Customer Support Ticket System 10K+ installs · 4.5★ · 2 shared tags A -
JS Help Desk – AI-Powered Support & Ticketing System 7K+ installs · 3.7★ · 2 shared tags B -
Awesome Support – WordPress HelpDesk & Support Plugin 6K+ installs · 3.5★ · 2 shared tags B
Embed this report card
Drop a live Pulse card for Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/majestic-support" width="480" height="300" style="border:0" loading="lazy" title="Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin — Plugin Pulse"></iframe> Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin: 3K+ active installs, 5.0★ (8 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/majestic-support
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