Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin

How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.

Directory rank vs rivals

wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you

How often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.

Share of active installs on each version of this plugin · 65% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.

Refined from the date this plugin crossed into its current band.

At the current install trend, crossing 4K+ in roughly 427 days.

No paid tier is visible, so we don't put a figure on revenue or sale value: that would be guessing. The install base is a real asset to an acquirer, just not one public data lets us price. A small install base leaves thin data to model from. A declining trend compresses what a buyer would pay.

1. ★★★★★ davidjackson5

   1.5y ago

   A very good support plugin.

   Read on wp.org ↗
2. ★★★★★ brucewill

   1.7y ago

   Excellent experience with wonderful product.

   Read on wp.org ↗
3. ★★★★★ frankzach

   1.7y ago

   Fantastic plugin! The programming team is one of the best.

   Read on wp.org ↗
4. ★★★★★ georgeterr

   1.8y ago

   Fast and helpful support. When we open a ticket to support they returns fast with an good answer.

   Read on wp.org ↗
5. ★★★★★ mzsandhu

   2.0y ago

   We recently implemented the Majestic Support plugin for a client’s website to manage ticketing, and it has proven to be an excellent choice. This highly optimized ticket management system offers many features, including an intelligent Smart Reply feature that saves time by suggesting relevant replies. One of the standout features of Majestic Support is its exceptional support and development team, who are always ready to assist. Their commitment to collaboration significantly enhances the user experience. If I had to select a ticket management plugin again, I would choose Majestic Support. The combination of a powerful plugin, and a dedicated support team makes it a top-tier solution for any business needing effective ticket management.

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6. ★★★★★ hexoliving

   2.3y ago

   Super easy to setup. Nice plugin. Highly recommend!

   Read on wp.org ↗
7. ★★★★★ tayyabshah7

   2.3y ago

   After evaluating various ticket support systems, I have discovered that this particular one is exceptionally user-friendly and aligns perfectly with our requirements. Its functionality is truly majestic. Great job! Thank you!”

   Read on wp.org ↗
8. ★★★★★ preston39

   2.6y ago

   Easy to use, majestic support did what I needed for customer support.

   Read on wp.org ↗

Recent releases and news for this plugin

1. — Version 1.2.0 Security Updates 1.2.0
2. — Version 1.1.9 AI Ticket Sentiment Analysis — Automatically analyzes new tickets and assigns a sentiment (Positive, Neutral, Negative) to gauge customer mood. AI Department Recommendation — Suggests the most appropriate department for 1.1.9
3. — Version 1.1.8 Security update. 1.1.8
4. — Version 1.1.7 Auto-Delete Old Attachments — Added a configurable dedicated background task to automatically purge closed ticket and note attachments, saving server storage space (supports multiple time periods). Security: Enhanced Non 1.1.7
5. — Version 1.1.6 Add Instant Fix Addon — Convert websites and YouTube videos into instant support answers. Deep Web Crawling — Extract documentation up to 3 link levels deep. Auto-Syncing — Automatically refresh your knowledge base in th 1.1.6
6. — Version 1.1.5 Proactively suggests relevant articles and FAQs while users are typing a ticket to provide immediate answers. 1.1.5

10 disclosed vulnerabilities on record for this plugin, all fixed in the current version. Sites on older versions stay exposed until they update.

1. Medium · 6.5 Majestic Support <= 1.1.9 - Authenticated (Subscriber+) SQL Injection via 'val' Parameter ↗
   2026-07-10 CVE-2026-13262 Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection') Affects <= 1.1.9 Patched in 1.2.0
2. Medium · 4.3 Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin <= 1.1.7 - Authenticated (Subscriber+) Insecure Direct Object Reference ↗
   2026-06-26 CVE-2026-57646 Authorization Bypass Through User-Controlled Key Affects <= 1.1.7 Patched in 1.1.8
3. Medium · 5.3 Majestic Support <= 1.1.2 - Missing Authorization ↗
   2026-04-09 CVE-2026-40778 Missing Authorization Affects <= 1.1.2 Patched in 1.1.3
4. Medium · 5.3 Majestic Support <= 1.1.0 - Missing Authorization ↗
   2025-06-12 CVE-2025-49860 Missing Authorization Affects <= 1.1.0 Patched in 1.1.1
5. High · 7.5 Majestic Support <= 1.1.0 - Unauthenticated SQL Injection ↗
   2025-05-22 CVE-2025-48283 Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection') Affects <= 1.1.0 Patched in 1.1.1
6. Medium · 5.3 Majestic Support <= 1.1.0 - Missing Authorization ↗
   2025-05-19 CVE-2025-48282 Missing Authorization Affects <= 1.1.0 Patched in 1.1.1
7. High · 7.5 Majestic Support <= 1.0.7 - Authenticated (Contributor+) Local File Inclusion ↗
   2025-04-22 CVE-2025-64284 Improper Control of Filename for Include/Require Statement in PHP Program ('PHP Remote File Inclusion') Affects <= 1.0.7 Patched in 1.0.8
8. Critical · 9.8 Majestic Support <= 1.0.6 - Unauthenticated Local File Inclusion ↗
   2025-02-23 CVE-2025-26985 Improper Control of Filename for Include/Require Statement in PHP Program ('PHP Remote File Inclusion') Affects <= 1.0.6 Patched in 1.0.7
9. High · 7.5 Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin <= 1.0.5 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory ↗
   2025-02-11 CVE-2024-13600 Exposure of Sensitive Information to an Unauthorized Actor Affects <= 1.0.5 Patched in 1.0.6
10. Medium · 4.3 Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin <= 1.0.5 - Authenticated (Subscriber+) Insecure Direct Object Reference ↗
    2025-02-11 CVE-2024-13601 Authorization Bypass Through User-Controlled Key Affects <= 1.0.5 Patched in 1.0.6

Automated install-time checks, tested on PHP 8.1.12 · WP 7.0

Translated into 2 languages, 0 at 90% or more

Growth timeline

Install-tier crossings we have observed, and how long each tier took to outgrow

1. 2026-04-01 2K+ → 3K+ up after 17 days in tier
2. 2026-03-15 3K+ → 2K+ down after 75 days in tier
3. 2025-12-30 2K+ → 3K+ up after 17 days in tier
4. 2025-12-13 3K+ → 2K+ down after 252 days in tier
5. 2025-04-05 2K+ → 3K+ up after 117 days in tier
6. 2024-12-09 1K+ → 2K+ up after 70 days in tier
7. 2024-09-30 2K+ → 1K+ down after 45 days in tier
8. 2024-08-16 1K+ → 2K+ up after 116 days in tier

Competes with

The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).

• Customer Support Ticket System & Helpdesk 400+ installs · 4.2★ · 3 shared tags A
• Tickzo – Support Ticket System — installs · 3.6★ · 3 shared tags B
• Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support — installs · 4.1★ · 3 shared tags A
• SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 10K+ installs · 4.8★ · 2 shared tags A
• Fluent Support – Helpdesk & Customer Support Ticket System 10K+ installs · 4.5★ · 2 shared tags A
• Awesome Support – WordPress HelpDesk & Support Plugin 6K+ installs · 3.5★ · 2 shared tags B

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Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin: 3K+ active installs, 5.0★ (8 reviews). Plugin Pulse (WP Mayor), as of 2026-08-29. https://plugins.wpmayor.com/plugin/majestic-support