Chatnox Live Chat Plugin (Free & Paid Plans)
by ChatNox Live Chat · Chat & Support
Used by over 35000+ businesses world-wide, Chatnox is a popular Live Chat software. Try Live Chat for free!
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
D 46/100
Stale · Likely abandoned · Few reviews
Active installs
50+
≈59 estimated
Momentum
+4%
downloads vs prior 30d
Biggest opportunity: “chat”, “chat plugin” and “free chat plugin” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
46 health vs 64 average across 1,174 Chat & Support plugins
Install conversion
How it's measured →0.3%
of downloads still active
At least 50 of 17.6K lifetime downloads are still running, below its category: the median Chat & Support plugin keeps 0.8%, across 628 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
High removal-risk signals
63/100Maintenance and integrity signals that tend to precede a WordPress.org removal. Not an official status, a heads-up to act.
- Long abandoned. No update in 7+ years — the top precursor to removal once a vulnerability is found.
- Compatibility drift. Tested only up to WordPress 5.2.30, well behind 6.8.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Under-optimized
Most to gain: Update recency
Updated 2651 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 5.2.30; the current branch is 6.8
4.6★ over 7 reviews, smoothed to 4.16★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Last updated 2651 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
Not enough tracked days yet to call a direction. Momentum needs at least three keywords measured a week or more apart.
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| im chat | #21 | #13 | 0 |
| chat your tag | Not in the top 24 | ||
| chat plugin your tag | Not in the top 24 | ||
| free chat plugin your tag | Not in the top 24 | ||
| live chat your tag | Not in the top 24 | ||
| live chat plugin your tag | Not in the top 24 | ||
1 search this plugin appeared in over the last 90 days. 5 of its tags aren't in the top 24 for their own search.
What to do about it
- “chat”, “chat plugin” and “free chat plugin” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 79 · peaks are release surges
Directory rank
Ranked about #20,100 to #21,200, alongside the other plugins at 50+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 21 Oct 2026.
Rating trend
Star average over time · dips mark rough releases
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
Release cadence
No release in a yearHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
0
releases in the last 12 months
7.3y ago
latest release · v2.0 · 29 Jul 2019
3
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 85% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “50+”. Our estimate pins where the real number sits.
Crossed into this band 20 days ago and a band this size takes about a year or more to cross, so the real count is still just under 60.
Install history since 1 Apr 2015
Recent reviews
All reviews on wp.org ↗- ★★★★★ chaithanya137.9y ago
it works fine and easy setup
Read on wp.org ↗ - ★★★★★ stefania929.7y ago
The chat does not appear on all pages, show only in Shop page, a few categories, why? How can fix it for show in all pages or on the homepage?
Read on wp.org ↗ - ★★★★★ bamajr11.0y ago
I gave this plugin 5 stars, based solely on the plugin and how well it works. It does its job (adding ChatNox chat to WordPress websites) and it does it well. It is very easy to install and just as easy to use. With Real-Time Visitor Monitoring, Geolocation Data, Triggers, Canned Responses, Offline Messaging and Live Chat Ratings, there is a lot to love about ChatNox. That being said, ChatNox is more than a WordPress Plugin. ChatNox is a “Chat as a Service” provider, which means there are other things to consider. It is in these “other things” I find problems. Their “Free Sticky Bar” is annoying, though easy enough to disable. There is not a native mobile app for smart phones nor tablets. The advertised Mobile IM integration (Trillian for iOS) is sketchy at best, and doesn’t work most of the time (NO – Not even with the paid version). This isn’t an opinion. I ran several tests on about 10 different client/provider scenarios, and not once did it work correctly. The “Easy to use web-chat interface” is only easy to use, when used from a desktop or laptop. It can be used (though not well) on an iPad, but is nearly worthless on an iPhone. All in all, the plugin is great, but the service, as a whole, leaves a lot to be desired.
Read on wp.org ↗ - ★★★★★ sedjulapp11.1y ago
This is by far the most easiest plugin and the set-up is straight forward. The Chat system is the best by far and happy to upgrade soon. Great work team! AG
Read on wp.org ↗ - ★★★★★ Aussiesj11.1y ago
Great concept, easy setup. Doesn’t work at all.
Read on wp.org ↗ - ★★★★★ Myprotec11.8y ago
Very easy and powerful software! 10/10
Read on wp.org ↗ - ★★★★★ stevenmrf12.0y ago
Perfect one!
Read on wp.org ↗
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 7.2.16 · WP 5.3
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
4 of 8 pass · checked 27 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description names no action; say what the plugin does for the site.
- ✓ Has a FAQ 5 questions in the FAQ.
- ✓ FAQ asks real questions 5 of 5 read like questions a user would type.
- ! Names who it is for One audience phrase ("use this"); say who the plugin is for and what they use it for.
- ✓ Names what it works with Mentions Google Analytics, Facebook, Twitter.
- ! Headings and lists 1 heading and 2 lists; assistants quote headed sections and bullet lists, not paragraphs.
- ✓ Enough to quote 2,446 characters of description.
- ! Tags match the text Only 2 of 5 tags appear in the text ("chat plugin", "free chat plugin", "live chat plugin" missing).
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-10-11 60+ → 50+ down after 17 days in tier
- 2026-09-24 50+ → 60+ up after 13 days in tier
- 2026-09-11 60+ → 50+ down after 35 days in tier
- 2026-08-07 70+ → 60+ down after 108 days in tier
- 2026-04-21 60+ → 70+ up after 2 days in tier
- 2026-04-19 70+ → 60+ down after 7 days in tier
- 2026-04-12 60+ → 70+ up after 1 days in tier
- 2026-04-11 70+ → 60+ down after 5 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
HeySpark – Live Chat and Call Now Plugin 100+ installs · 4.1★ · 4 shared tags B -
HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service 2K+ installs · 4.3★ · 3 shared tags A -
Chat Bro Live Group Chat 100+ installs · 4.2★ · 3 shared tags D -
txt.me – Omnichannel Live Chat, Chat Triggers, Incoming and Outgoing Email 10+ installs · 3.9★ · 3 shared tags D -
Tidio – Live Chat & AI Chatbots 70K+ installs · 4.7★ · 2 shared tags A -
Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button 50K+ installs · 4.6★ · 2 shared tags A
Embed this report card
Drop a live Pulse card for Chatnox Live Chat Plugin (Free & Paid Plans) into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/chatnox-live-chat" width="480" height="300" style="border:0" loading="lazy" title="Chatnox Live Chat Plugin (Free & Paid Plans) — Plugin Pulse"></iframe> Chatnox Live Chat Plugin (Free & Paid Plans): 50+ active installs, 4.6★ (7 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/chatnox-live-chat
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