HeySpark – Live Chat and Call Now Plugin
by NickDuncan · Chat & Support
Also makes 7 other plugins · 600+ installs across the portfolio →
Self-hosted live chat plugin for WordPress. Talk to visitors or let them call straight from your admin area, conversations stored on your own site.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
B 82/100
Few reviews
Active installs
100+
≈190 estimated
Momentum
+2%
downloads vs prior 30d
Biggest opportunity: “chat”, “chat plugin” and “live chat” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
82 health vs 64 average across 1,180 Chat & Support plugins
Install conversion
How it's measured →2.8%
of downloads still active
At least 100 of 3.6K lifetime downloads are still running, above its category: the median Chat & Support plugin keeps 0.8%, across 630 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 4 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Well optimized
Most to gain: Support resolution
Updated 138 days ago
Tested up to WordPress 7.0.8, the current branch or newer
5.0★ over 2 reviews, smoothed to 4.13★ and held back under 25 reviews
5 of 5 tags set · short description in place
0 of 1 support threads resolved in the last 2 months
To rank higher: Mark more forum threads resolved — the resolved ratio feeds the ranking.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
40
Momentum
Losing ground
-0.2
Velocity
places per keyword, 27d
23%
Breadth
of keywords climbing, 27d
-0.2
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| webrtc | #2 | #2 | up 1 |
| call now your tag | #9 | #22 | up 1 |
| live stream chat | #13 | #21 | up 1 |
| managed live chat | #14 | #24 | down 1 |
| mobile call now | #23 | #24 | 0 |
| call back | #23 | #24 | up 1 |
| chat your tag | Not in the top 24 | ||
| chat plugin your tag | Not in the top 24 | ||
| live chat your tag | Not in the top 24 | ||
| live chat plugin your tag | Not in the top 24 | ||
30 searches this plugin appeared in over the last 90 days, 6 listed. 24 left out as unrelated or noise (years, numbers, stray words). 4 of its tags aren't in the top 24 for their own search.
What to do about it
- “chat”, “chat plugin” and “live chat” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
- Already on top for “webrtc”. #2 without listing it. A tag would change little there; your slots are better spent on a search you don't yet win.
Daily downloads
Since 16 May 2026 · 170 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 2.6K · peaks are release surges
Directory rank
Ranked about #13,300 to #16,400, alongside the other plugins at 100+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 1 Nov 2026.
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
4
releases in the last 12 months
5mo ago
latest release · v1.2.00 · 17 Jun 2026
4
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 41% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “100+”. Our estimate pins where the real number sits.
Crossed into this band 48 days ago and a band this size takes about a year or more to cross, so the real count is still just under 200.
Install history since 15 May 2026
Recent reviews
All reviews on wp.org ↗- ★★★★★ nasmazee5mo ago
small problem with pluging Mr. Nick Duncan, ask me the problem and solved. Best customer service.
Read on wp.org ↗ - ★★★★★ leeannnich5mo ago
Great plugin! Easy to set up and works straight away. Having the chat inbox inside WordPress makes it super easy to reply to messages and manage chats. I also really like that everything stays private on your own website, without needing third-party services or monthly fees. A simple, lightweight, and privacy-friendly chat solution
Read on wp.org ↗
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
6 of 8 pass · checked 26 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Self-hosted live chat plugin for WordPress. Talk to visitors or let them call straight from your admin area..."
- ✓ Has a FAQ 17 questions in the FAQ.
- ✓ FAQ asks real questions 17 of 17 read like questions a user would type.
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ! Names what it works with Names no plugin, service or platform it works with.
- ✓ Headings and lists 3 headings and 3 lists.
- ✓ Enough to quote 2,622 characters of description.
- ✓ Tags match the text All 5 tags appear in the text.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-09-15 200+ → 100+ down after 105 days in tier
- 2026-06-02 100+ → 200+ up after 4 days in tier
- 2026-05-29 90+ → 100+ up after 1 days in tier
- 2026-05-28 70+ → 90+ up after 1 days in tier
- 2026-05-27 50+ → 70+ up after 1 days in tier
- 2026-05-26 10+ → 50+ up
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Chatnox Live Chat Plugin (Free & Paid Plans) 50+ installs · 4.1★ · 4 shared tags D -
HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service 2K+ installs · 4.3★ · 3 shared tags A -
Chat Bro Live Group Chat 100+ installs · 4.2★ · 3 shared tags D -
txt.me – Omnichannel Live Chat, Chat Triggers, Incoming and Outgoing Email 10+ installs · 3.9★ · 3 shared tags D -
Tidio – Live Chat & AI Chatbots 70K+ installs · 4.7★ · 2 shared tags A -
Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button 50K+ installs · 4.6★ · 2 shared tags A
Embed this report card
Drop a live Pulse card for HeySpark – Live Chat and Call Now Plugin into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/heyspark" width="480" height="300" style="border:0" loading="lazy" title="HeySpark – Live Chat and Call Now Plugin — Plugin Pulse"></iframe> HeySpark – Live Chat and Call Now Plugin: 100+ active installs, 5.0★ (2 reviews). Plugin Pulse (WP Mayor), as of 2026-11-02. https://plugins.wpmayor.com/plugin/heyspark
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