Chat Widget: Floating Customer Support Button for 30+ Channels, Supporting SMS, Calls, and Chat – Bit Assist

How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.

Directory rank vs rivals

wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you

How often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.

Share of active installs on each version of this plugin · 48% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.

Refined from the date this plugin crossed into its current band.

No paid tier is visible, so we don't put a figure on revenue or sale value: that would be guessing. The install base is a real asset to an acquirer, just not one public data lets us price.

1. ★★★★★ empowerbizness

   4mo ago

   Bit Assist is a standout 5/5 plugin that genuinely delivers on both usability and flexibility. From the moment you install it, the interface is intuitive, clean, and designed for efficiency—no steep learning curve, no unnecessary friction. What really sets it apart is the level of customisation. Whether you’re tailoring chat flows, styling the interface, or integrating it into your broader ecosystem, Bit Assist gives you precise control without overwhelming complexity. It strikes that rare balance between being powerful and easy to use. I’ve tested a wide range of chat plugins, and most fall short either on performance, flexibility, or user experience. Bit Assist doesn’t—it consistently outperforms expectations across the board. It’s reliable, responsive, and clearly built with both developers and end-users in mind. If you’re looking for a chat solution that is both highly adaptable and genuinely user-friendly, Bit Assist is an easy recommendation. It’s the best I’ve used so far.

   Read on wp.org ↗
2. ★★★★★ yo928

   7mo ago

   Bit Assist features a simple and intuitive interface. The free version (WordPress.org) already provides all the functionality I need. The Pro version offers even more customization options for those who require advanced features.

   Read on wp.org ↗
3. ★★★★★ ano327

   7mo ago

   I love that it’s sort of an all-in-one button to make it easy to connect with visitors. I really hope that there continues to be new features added!

   Read on wp.org ↗
4. ★★★★★ InoPlugs

   8mo ago

   Integrates flawlessly and easy into Enfold theme, works as described.

   Read on wp.org ↗
5. ★★★★★ rupeshpadhi7678

   8mo ago

   I’m using Bit Assist for handling support interactions. It’s easy to configure and works smoothly without adding clutter. No unnecessary features, just focused functionality. It also plays well with other plugins. Support team has been helpful whenever I had questions.

   Read on wp.org ↗
6. ★★★★★ matrix666

   9mo ago

   It works perfectly and is very easy to set up. The only thing missing is automation. I am really looking forward to the AI live chat feature in the future. That would make this tool absolutely perfect!

   Read on wp.org ↗
7. ★★★★★ guruk1081

   9mo ago

   The plugins… the support… the roadmap… all top tier!

   Read on wp.org ↗
8. ★★★★★ minn131

   9mo ago

   Bit Assist is a robust and highly configurable assist widget. I’ve tried other solutions and they all have limitations, which is why bit assist is different because everything is easy to setup. Highly recommended! This topic was modified 7 months, 2 weeks ago by minn131.

   Read on wp.org ↗

Recent releases and news for this plugin

1. — Version 8.2 Security: Hardened the visitor file upload — executable/script file types are blocked and file contents are verified against their extension. Feature: SVG file uploads are now supported; uploaded SVGs are sanitized (scri 8.2
2. — Version 8.1 Improvement: Verified compatibility with WordPress 7.0. 8.1
3. — Version 8.0 Feature: Email notifications now send file attachments with their original filenames instead of UUID-based names. Security: Added email address validation, upload directory verification, and HTML escaping for all form em 8.0
4. — Version 7.2 Fix: Repaired the legacy Bit Assist Pro update cache path for Pro versions below 1.0.7. 7.2
5. — Version 7.1 Fix: File upload failing on servers with symlinked or bind-mounted upload directories. Fix: Header injection vulnerability in file download Content-Disposition header. 7.1
6. — Version 7.0 Feature: Translation ready — Bit Assist is now translation-ready, allowing users to easily translate the plugin into their preferred language using standard WordPress translation tools. 7.0

8 disclosed vulnerabilities on record for this plugin, all fixed in the current version. Sites on older versions stay exposed until they update.

1. Critical · 9.8 Bit Assist <= 1.8.1 - Unauthenticated Arbitrary File Upload ↗
   2026-07-27 CVE-2026-16548 Unrestricted Upload of File with Dangerous Type Affects <= 1.8.1 Patched in 1.8.2
2. Medium · 5.3 Bit Assist <= 1.5.11 - Missing Authorization ↗
   2025-12-19 CVE-2025-68596 Missing Authorization Affects <= 1.5.11 Patched in 1.6.0
3. Medium · 5.8 Bit Assist <= 1.5.4 - Unauthenticated Path Traversal ↗
   2025-03-28 CVE-2025-30834 Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') Affects <= 1.5.4 Patched in 1.5.5
4. Medium · 6.5 Bit Assist <= 1.5.2 - Path Traversal to Authenticated (Subscriber+) Arbitrary File Read via fileID Parameter ↗
   2025-02-14 CVE-2025-0822 Relative Path Traversal Affects <= 1.5.2 Patched in 1.5.3
5. Medium · 4.9 Bit Assist <= 1.5.2 - Path Traversal to Authenticated (Administrator+) Arbitrary File Read via downloadResponseFile Function ↗
   2025-02-13 CVE-2024-13791 Relative Path Traversal Affects <= 1.5.2 Patched in 1.5.3
6. Medium · 6.5 Bit Assist <= 1.5.2 - Authenticated (Subscriber+) SQL Injection via id Parameter ↗
   2025-02-13 CVE-2025-0821 Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection') Affects <= 1.5.2 Patched in 1.5.3
7. Medium · 4.4 Bit Assist <= 1.1.9 - Authenticated (Administrator+) Stored Cross-Site Scripting ↗
   2023-09-18 CVE-2023-51371 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') Affects < 1.2 Patched in 1.2
8. Medium · 4.4 Bit Assist <= 1.1.8 - Authenticated (Administrator+) Stored Cross-Site Scripting ↗
   2023-07-27 CVE-2023-3667 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') Affects <= 1.1.8 Patched in 1.1.9

Automated install-time checks, tested on PHP 8.1.12 · WP 7.0

Translated into 5 languages, 0 at 90% or more

Growth timeline

Install-tier crossings we have observed, and how long each tier took to outgrow

1. 2025-04-15 9K+ → 10K+ up after 56 days in tier
2. 2025-02-18 8K+ → 9K+ up after 57 days in tier
3. 2024-12-23 7K+ → 8K+ up after 90 days in tier
4. 2024-09-24 6K+ → 7K+ up after 5 days in tier
5. 2024-09-19 7K+ → 6K+ down after 3 days in tier
6. 2024-09-16 6K+ → 7K+ up after 77 days in tier
7. 2024-07-01 5K+ → 6K+ up after 39 days in tier
8. 2024-05-23 4K+ → 5K+ up after 55 days in tier

Competes with

The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).

• Floating Chat Widget: Contact Chat Icons, Telegram Chat, Line Messenger, WeChat, Email, SMS, Call Button – Chaty 300K+ installs · 5.0★ · 3 shared tags A
• Cresta Help Chat 10K+ installs · 4.5★ · 3 shared tags B
• Get Chat App 400+ installs · 4.3★ · 3 shared tags D
• Joinchat – Enhanced "click to chat" 700K+ installs · 4.7★ · 2 shared tags A
• Simple Chat Button 40K+ installs · 4.4★ · 2 shared tags A
• Sticky Chat Widget – Floating Chat Icons, Contact Form, Call, Click to Chat, Email & Message Buttons 10K+ installs · 4.7★ · 2 shared tags A

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Drop a live Pulse card for Chat Widget: Floating Customer Support Button for 30+ Channels, Supporting SMS, Calls, and Chat – Bit Assist into a readme, a review or a deck. It updates itself.

Chat Widget: Floating Customer Support Button for 30+ Channels, Supporting SMS, Calls, and Chat – Bit Assist: 10K+ active installs, 4.9★ (111 reviews). Plugin Pulse (WP Mayor), as of 2026-08-29. https://plugins.wpmayor.com/plugin/bit-assist