Chat Widget: Floating Customer Support Button for 30+ Channels, Supporting SMS, Calls, and Chat – Bit Assist
by Bit Apps · Chat & Support
Also makes 8 other plugins · 58.3K+ installs across the portfolio →
Floating sticky chat button for WhatsApp Chat, Facebook Messenger, Telegram, Instagram, SMS, Call, Discord chat, TikTok, Line & 30+ channels
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
A 88/100
no flags
Active installs
9K+
≈10K estimated
Momentum
+28%
downloads vs prior 30d
Biggest opportunity: Swap “chat”, “whatsapp button” and “whatsapp chat” for “calls”, “channels” and “chat facebook”. “chat” isn't earning its slot: you're not in the first 24 results for its own search. “calls” sits at #7 untagged, close enough for a declared tag to move it up. “whatsapp button” isn't earning its slot: you're not in the first 24 results for its own search. “channels” sits at #9 untagged, close enough for a declared tag to move it up. “whatsapp chat” isn't earning its slot: it only gets you to #24. “chat facebook” sits at #13 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
88 health vs 64 average across 1,176 Chat & Support plugins
Install conversion
How it's measured →5.6%
of downloads still active
At least 9K of 160.9K lifetime downloads are still running, above its category: the median Chat & Support plugin keeps 0.8%, across 629 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 12 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Well tuned across the board
Updated 95 days ago
Tested up to WordPress 7.0.8, the current branch or newer
4.9★ over 111 reviews, smoothed to 4.65★
5 of 5 tags set · short description in place
Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
40
Momentum
Losing ground
-0.0
Velocity
places per keyword, 28d
22%
Breadth
of keywords climbing, 28d
+0.0
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| bit | #4 | #4 | 0 |
| calls | #7 | #6 | 0 |
| channels | #9 | #9 | down 2 |
| chat widget your tag | #12 | #13 | up 3 |
| facebook messenger your tag | #12 | #9 | 0 |
| support button | #13 | #8 | down 2 |
| chat facebook | #13 | #12 | 0 |
| customer support | #17 | #10 | down 4 |
| floating chat | #11 | #10 | 0 |
| floating channel button | #7 | #5 | 0 |
| call | #18 | #13 | 0 |
| wechat support chat | #8 | #7 | 0 |
| website support chat via wechat | #8 | #7 | 0 |
| messenger | #20 | #15 | down 2 |
| whatsapp chat your tag | #24 | #16 | down 2 |
| telegram chat | #15 | #11 | 0 |
| sms chat | #9 | #8 | 0 |
| floating chat widget | #10 | #10 | up 1 |
| viber | #17 | #10 | 0 |
| facebook messenger chat | #11 | #11 | 0 |
| chat your tag | Not in the top 24 | ||
| whatsapp button your tag | Not in the top 24 | ||
164 searches this plugin appeared in over the last 90 days, 20 listed. 114 left out as unrelated or noise (years, numbers, stray words). 2 of its tags aren't in the top 24 for their own search.
What to do about it
- Swap “chat”, “whatsapp button” and “whatsapp chat” for “calls”, “channels” and “chat facebook”. “chat” isn't earning its slot: you're not in the first 24 results for its own search. “calls” sits at #7 untagged, close enough for a declared tag to move it up. “whatsapp button” isn't earning its slot: you're not in the first 24 results for its own search. “channels” sits at #9 untagged, close enough for a declared tag to move it up. “whatsapp chat” isn't earning its slot: it only gets you to #24. “chat facebook” sits at #13 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
- One page off on “chat widget”. #12 puts you just past the first ten results, where almost all the clicks stop. The gap to close is small.
- One page off on “facebook messenger”. #12 puts you just past the first ten results, where almost all the clicks stop. The gap to close is small.
Daily downloads
Since 9 Nov 2022 · 1,454 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 14.1K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
12
releases in the last 12 months
3mo ago
latest release · v1.8.3 · 29 Jul 2026
35
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 48% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “9K+”. Our estimate pins where the real number sits.
Crossed into this band 8 days ago and the previous band took 19 months to cross, so the real count is still just under 10K.
Install history since 8 Nov 2022
Recent reviews
All reviews on wp.org ↗- ★★★★★ empowerbizness6mo ago
Bit Assist is a standout 5/5 plugin that genuinely delivers on both usability and flexibility. From the moment you install it, the interface is intuitive, clean, and designed for efficiency—no steep learning curve, no unnecessary friction. What really sets it apart is the level of customisation. Whether you’re tailoring chat flows, styling the interface, or integrating it into your broader ecosystem, Bit Assist gives you precise control without overwhelming complexity. It strikes that rare balance between being powerful and easy to use. I’ve tested a wide range of chat plugins, and most fall short either on performance, flexibility, or user experience. Bit Assist doesn’t—it consistently outperforms expectations across the board. It’s reliable, responsive, and clearly built with both developers and end-users in mind. If you’re looking for a chat solution that is both highly adaptable and genuinely user-friendly, Bit Assist is an easy recommendation. It’s the best I’ve used so far.
Read on wp.org ↗ - ★★★★★ yo9289mo ago
Bit Assist features a simple and intuitive interface. The free version (WordPress.org) already provides all the functionality I need. The Pro version offers even more customization options for those who require advanced features.
Read on wp.org ↗ - ★★★★★ ano3279mo ago
I love that it’s sort of an all-in-one button to make it easy to connect with visitors. I really hope that there continues to be new features added!
Read on wp.org ↗ - ★★★★★ InoPlugs10mo ago
Integrates flawlessly and easy into Enfold theme, works as described.
Read on wp.org ↗ - ★★★★★ rupeshpadhi767810mo ago
I’m using Bit Assist for handling support interactions. It’s easy to configure and works smoothly without adding clutter. No unnecessary features, just focused functionality. It also plays well with other plugins. Support team has been helpful whenever I had questions.
Read on wp.org ↗ - ★★★★★ matrix66611mo ago
It works perfectly and is very easy to set up. The only thing missing is automation. I am really looking forward to the AI live chat feature in the future. That would make this tool absolutely perfect!
Read on wp.org ↗ - ★★★★★ guruk108111mo ago
The plugins… the support… the roadmap… all top tier!
Read on wp.org ↗ - ★★★★★ minn13111mo ago
Bit Assist is a robust and highly configurable assist widget. I’ve tried other solutions and they all have limitations, which is why bit assist is different because everything is easy to setup. Highly recommended! This topic was modified 7 months, 2 weeks ago by minn131.
Read on wp.org ↗
Latest updates
via wp.org changelogRecent releases and news for this plugin
- — Version 8.2 Security: Hardened the visitor file upload — executable/script file types are blocked and file contents are verified against their extension. Feature: SVG file uploads are now supported; uploaded SVGs are sanitized (scri 8.2
- — Version 8.1 Improvement: Verified compatibility with WordPress 7.0. 8.1
- — Version 8.0 Feature: Email notifications now send file attachments with their original filenames instead of UUID-based names. Security: Added email address validation, upload directory verification, and HTML escaping for all form em 8.0
- — Version 7.2 Fix: Repaired the legacy Bit Assist Pro update cache path for Pro versions below 1.0.7. 7.2
- — Version 7.1 Fix: File upload failing on servers with symlinked or bind-mounted upload directories. Fix: Header injection vulnerability in file download Content-Disposition header. 7.1
- — Version 7.0 Feature: Translation ready — Bit Assist is now translation-ready, allowing users to easily translate the plugin into their preferred language using standard WordPress translation tools. 7.0
Security history
via Wordfence IntelligenceAll 9 disclosed vulnerabilities are patched in the current version (1.8.3). Sites still on an older version should update.
- 2026-08-28 CVE-2026-39070 Improper Neutralization of Input During Web Page Generation Affects <= 1.7.1 Patched in 1.7.2
- 2026-07-27 CVE-2026-16548 Unrestricted Upload of File with Dangerous Type Affects <= 1.8.1 Patched in 1.8.2
- 2025-03-28 CVE-2025-30834 Improper Limitation of a Pathname to a Restricted Directory Affects <= 1.5.4 Patched in 1.5.5
- Patched Medium · 6.5 Bit Assist <= 1.5.2 - Authenticated (Subscriber+) SQL Injection via id Parameter ↗2025-02-13 CVE-2025-0821 Improper Neutralization of Special Elements used in an SQL Command Affects <= 1.5.2 Patched in 1.5.3
- Patched Medium · 4.4 Bit Assist <= 1.1.9 - Authenticated (Administrator+) Stored Cross-Site Scripting ↗2023-09-18 CVE-2023-51371 Improper Neutralization of Input During Web Page Generation Affects < 1.2 Patched in 1.2
- Patched Medium · 4.4 Bit Assist <= 1.1.8 - Authenticated (Administrator+) Stored Cross-Site Scripting ↗2023-07-27 CVE-2023-3667 Improper Neutralization of Input During Web Page Generation Affects <= 1.1.8 Patched in 1.1.9
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 7.0
Languages
via translate.wordpress.orgTranslated into 6 languages, 0 at 90% or more
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
6 of 8 pass · checked 26 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description names no action; say what the plugin does for the site.
- ✓ Has a FAQ 14 questions in the FAQ.
- ✓ FAQ asks real questions 14 of 14 read like questions a user would type.
- ! Names who it is for One audience phrase ("for ecommerce"); say who the plugin is for and what they use it for.
- ✓ Names what it works with Mentions WooCommerce, Zapier, Google Analytics, Google Sheets and 13 more.
- ✓ Headings and lists 15 headings and 17 lists.
- ✓ Enough to quote 13,261 characters of description.
- ✓ Tags match the text 4 of 5 tags appear in the text; "whatsapp button" does not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-10-24 10K+ → 9K+ down after 557 days in tier
- 2025-04-15 9K+ → 10K+ up after 56 days in tier
- 2025-02-18 8K+ → 9K+ up after 57 days in tier
- 2024-12-23 7K+ → 8K+ up after 90 days in tier
- 2024-09-24 6K+ → 7K+ up after 5 days in tier
- 2024-09-19 7K+ → 6K+ down after 3 days in tier
- 2024-09-16 6K+ → 7K+ up after 77 days in tier
- 2024-07-01 5K+ → 6K+ up after 39 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Floating Chat Widget: Contact Chat Icons, Telegram Chat, Line Messenger, WeChat, Email, SMS, Call Button – Chaty 300K+ installs · 5.0★ · 3 shared tags A -
Cresta Help Chat 10K+ installs · 4.5★ · 3 shared tags B -
Get Chat App 400+ installs · 4.3★ · 3 shared tags D -
Joinchat – Enhanced “click to chat” 700K+ installs · 4.7★ · 2 shared tags A -
Simple Chat Button 40K+ installs · 4.4★ · 2 shared tags A -
Sticky Chat Widget – Floating Chat Icons, Contact Form, Call, Click to Chat, Email & Message Buttons 10K+ installs · 4.7★ · 2 shared tags A
Embed this report card
Drop a live Pulse card for Chat Widget: Floating Customer Support Button for 30+ Channels, Supporting SMS, Calls, and Chat – Bit Assist into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/bit-assist" width="480" height="300" style="border:0" loading="lazy" title="Chat Widget: Floating Customer Support Button for 30+ Channels, Supporting SMS, Calls, and Chat – Bit Assist — Plugin Pulse"></iframe> Chat Widget: Floating Customer Support Button for 30+ Channels, Supporting SMS, Calls, and Chat – Bit Assist: 9K+ active installs, 4.9★ (111 reviews). Plugin Pulse (WP Mayor), as of 2026-11-01. https://plugins.wpmayor.com/plugin/bit-assist
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