EazyDocs – AI Powered Knowledge Base, Wiki, Documentation & FAQ Builder
by Spider Themes · Chat & Support
Also makes 9 other plugins · 12.4K+ installs across the portfolio →
Build professional knowledge bases with unlimited docs, drag-and-drop editor, live search, and SEO optimization.
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Health
A 90/100
no flags
Active installs
2K+
≈2.5K estimated
Momentum
+54%
downloads vs prior 30d
Biggest opportunity: Swap “faq” and “documentation” for “wiki” and “faq builder”. “faq” isn't earning its slot: you're not in the first 24 results for its own search. “wiki” sits at #5 untagged, close enough for a declared tag to move it up. “documentation” isn't earning its slot: it only gets you to #16. “faq builder” sits at #11 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
90 health vs 64 average across 1,174 Chat & Support plugins
Install conversion
How it's measured →1.8%
of downloads still active
At least 2K of 111K lifetime downloads are still running, above its category: the median Chat & Support plugin keeps 0.8%, across 628 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 20 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Well optimized
Most to gain: Support resolution
Updated 23 days ago
Tested up to WordPress 7.1.4, the current branch or newer
4.7★ over 100 reviews, smoothed to 4.50★
5 of 5 tags set · short description in place
0 of 1 support threads resolved in the last 2 months
To rank higher: Mark more forum threads resolved — the resolved ratio feeds the ranking.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
42
Momentum
Mixed: one swing, the rest drifting
+0.1
Velocity
places per keyword, 28d
26%
Breadth
of keywords climbing, 28d
+0.2
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| wordpress wiki your tag | #4 | #4 | 0 |
| wiki | #5 | #4 | 0 |
| knowledge base your tag | #9 | #10 | 0 |
| help desk your tag | #9 | #6 | 0 |
| faq builder | #11 | #12 | 0 |
| knowledge | #13 | #15 | down 1 |
| documentation your tag | #16 | #17 | down 3 |
| base | #16 | #15 | up 1 |
| help desk software | #9 | #8 | down 1 |
| helpdesk | #23 | #11 | down 3 |
| chat gpt | #24 | #12 | 0 |
| service desk | #23 | #15 | up 1 |
| easy tickets help desk | #19 | #12 | 0 |
| faq your tag | Not in the top 24 | ||
115 searches this plugin appeared in over the last 90 days, 13 listed. 102 left out as unrelated or noise (years, numbers, stray words). 1 of its tags isn't in the top 24 for their own search.
What to do about it
- Swap “faq” and “documentation” for “wiki” and “faq builder”. “faq” isn't earning its slot: you're not in the first 24 results for its own search. “wiki” sits at #5 untagged, close enough for a declared tag to move it up. “documentation” isn't earning its slot: it only gets you to #16. “faq builder” sits at #11 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
- One page off on “documentation”. #16 puts you just past the first ten results, where almost all the clicks stop. The gap to close is small.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 5.5K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
20
releases in the last 12 months
23d ago
latest release · v2.15.0 · 8 Oct 2026
36
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “2K+”. Our estimate pins where the real number sits.
Crossed into this band 16 months ago; a band this size takes about a year or more to cross, which places it about 50% of the way through.
Install history since 13 Aug 2022
Recent reviews
All reviews on wp.org ↗- ★★★★★ artuskg4mo ago
Shout out to Akram and the rest of the support team! It was pleasure working with you to fix the issues. Thank you all.
Read on wp.org ↗ - ★★★★★ opiqt4mo ago
This was one of the fastest Resolved problem I’ve got with support team. 24 hours after my request, I’ve been contacted by the support team and all of my issues have been resolved.
Read on wp.org ↗ - ★★★★★ gmad117mo ago
I had an issue with the license regarding to a staging environment. Support was very helpful and fast. Thanks!
Read on wp.org ↗ - ★★★★★ Hamim Bepari7mo ago
Honestly, EazyDocs is a total win if you need a professional knowledge base on WordPress without the usual headache. It’s super intuitive, so you don’t need to be a tech wizard to get everything organized into clean categories or searchable FAQs. The best part is how polished the final result looks—it’s modern, fully responsive, and makes your site feel way more legit. It basically does the heavy lifting for you, keeping your users informed and your inbox a lot quieter. If you want professional docs in no time, this is the way to go. Highly recommended 👍
Read on wp.org ↗ - ★★★★★ daniicri7mo ago
I had 2 issue with this plugin, none of them traceable to them, and the support solve all the issue in a professional way.Also, i ask for a custom solution and they provide me the solution free of charge!!Very recommended.Akram i very kind and professional
Read on wp.org ↗ - ★★★★★ frankiesutherland28mo ago
Akram was responsive to my request for help and resolved the issue quickly. Very happy with this plugin.
Read on wp.org ↗ - ★★★★★ zelixsphere8mo ago
I do not often write reviews. Usually the product needs to WOW me or I absolutly hate it and want the world know about it. EazyDoc is literally just that, Easy! Its intuitive, fast, clean, with great UI, and UX. This matters and makes the experience of developing website documention for my software easy and painless. This is an excellent product and they have an excellent support! They are always improving and adding innovative solutions. This product wowed me! Chris Vexstorm Studios
Read on wp.org ↗ - ★★★★★ ohyousoretro8mo ago
Lack of customization, they put most useful stuff behind a paywall, you can’t even get a trial of the premium version because they don’t offer refunds. Stay away from this garbage plugin.
Read on wp.org ↗
Latest updates
via wp.org changelogRecent releases and news for this plugin
- — Version 2.13.0 New: Dark Mode Default Appearance – Decide what first-time visitors see — Light, Dark, or Follow System — before they choose their own preference. New: Docs Assistant Appearance Controls – Style the assistant panel with 2.13.0
- — Version 2.12.0 New: Doc Tags – Added option switcher to toggle display of associated tags at the bottom of each document page. New: Docs Assistant AI Upgrade – Added a guided panel in the Docs Assistant settings to connect the free Ant 2.12.0
- — Version 2.11.3 Improved: Enable product name pass in embedding Chatbot Fixed: Anchor ID generation in EazyDocs heading blocks 2.11.3
- — Version 2.11.2 New: Added “Topic Grid” layout option for the Doc widget. Improved: Doc and Single Doc layout skins refreshed for a more polished appearance. Improved: Elementor Search widget redesigned with advanced filtering capabilit 2.11.2
- — Version 2.11.1 Added: “Publish” and “Save as Draft” buttons when creating new documents in the builder. Improved: System notifications and internal update alerts. Improved: Smoothness of license and payment management. Fixed: Scrolling 2.11.1
- — Version 2.11.0 New: Docs Builder – Added a “Switch to Docs Builder” button in the dashboard for quicker access. Updated: Internal Architecture – Improved behind-the-scenes code to make the plugin run faster. Improved: Docs Builder – Ma 2.11.0
Security history
via Wordfence IntelligenceAll 11 disclosed vulnerabilities are patched in the current version (2.15.0). Sites still on an older version should update.
- Patched Medium · 6.1 Freemius <= 2.10.1 - Reflected DOM-Based Cross-Site Scripting via url Parameter ↗2026-04-30 CVE-2024-13362 Improper Neutralization of Input During Web Page Generation Affects <= 2.5.7 Patched in 2.5.9
- 2024-12-11 CVE-2024-54376 Improper Control of Filename for Include/Require Statement in PHP Program Affects <= 2.8.0 Patched in 2.8.1
- 2024-07-11 CVE-2024-38720 Improper Neutralization of Input During Web Page Generation Affects <= 2.5.0 Patched in 2.5.1
- Patched Medium · 4.4 EazyDocs – Most Powerful Knowledge base, wiki, Documentation Builder Plugin <= 2.4.1 - Authenticated (Admin+) Stored Cross-Site Scripting ↗2024-06-11 CVE-2024-3999 Improper Neutralization of Input During Web Page Generation Affects <= 2.4.1 Patched in 2.5.0
- 2023-11-20 CVE-2023-6035 Improper Neutralization of Special Elements used in an SQL Command Affects < 2.3.4 Patched in 2.3.4
- Patched Medium · 6.5 EazyDocs <= 2.3.5 - Missing Authorization via doc_one_page and edit_doc_one_page ↗
- Patched Medium · 6.1 EazyDocs <= 2.3.5 - Unauthenticated Stored Cross-Site Scripting via edit_doc_one_page ↗2023-11-07 CVE-2023-47549 Improper Neutralization of Input During Web Page Generation Affects <= 2.3.5 Patched in 2.3.6
- 2023-07-18 CVE-2023-33999 Improper Neutralization of Input During Web Page Generation Affects <= 2.2.0 Patched in 2.2.1
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 7.0
Languages
via translate.wordpress.orgTranslated into 9 languages, 0 at 90% or more
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
7 of 8 pass · checked 25 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Build professional knowledge bases with unlimited docs, drag-and-drop editor, live search, and SEO optimiza..."
- ✓ Has a FAQ 17 questions in the FAQ.
- ✓ FAQ asks real questions 17 of 17 read like questions a user would type.
- ! Names who it is for One audience phrase ("perfect for"); say who the plugin is for and what they use it for.
- ✓ Names what it works with Mentions Elementor, Gutenberg, WPML, Polylang and 2 more.
- ✓ Headings and lists 31 headings and 20 lists.
- ✓ Enough to quote 13,179 characters of description.
- ✓ Tags match the text 3 of 5 tags appear in the text; "help desk", "wordpress wiki" do not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2025-07-12 3K+ → 2K+ down after 1 days in tier
- 2025-07-11 2K+ → 3K+ up after 1 days in tier
- 2025-07-10 3K+ → 2K+ down after 1 days in tier
- 2025-07-09 2K+ → 3K+ up after 1 days in tier
- 2025-07-08 3K+ → 2K+ down after 1 days in tier
- 2025-07-07 2K+ → 3K+ up after 34 days in tier
- 2025-06-03 3K+ → 2K+ down after 1 days in tier
- 2025-06-02 2K+ → 3K+ up after 7 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
BasePress Knowledge Base + SearchWP Integration 10+ installs · 3.6★ · 4 shared tags -
BetterDocs – AI Documentation, Knowledge Base, MCP Server, Docs, Wikis, FAQ & Chatbot 30K+ installs · 4.8★ · 3 shared tags A -
Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search 10K+ installs · 4.8★ · 3 shared tags A -
Knowledge Base 100+ installs · 4.1★ · 3 shared tags B -
Easy Accordion FAQ and Knowledge Base Software for WordPress 10+ installs · 4.2★ · 3 shared tags B -
Easy Docs 10+ installs · 3.6★ · 3 shared tags
Embed this report card
Drop a live Pulse card for EazyDocs – AI Powered Knowledge Base, Wiki, Documentation & FAQ Builder into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/eazydocs" width="480" height="300" style="border:0" loading="lazy" title="EazyDocs – AI Powered Knowledge Base, Wiki, Documentation & FAQ Builder — Plugin Pulse"></iframe> EazyDocs – AI Powered Knowledge Base, Wiki, Documentation & FAQ Builder: 2K+ active installs, 4.7★ (100 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/eazydocs
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