Knowledge Base
by Ajay · Chat & Support
Also makes 10 other plugins · 67.6K+ installs across the portfolio →
Build a multi-product knowledge base for WordPress. Reduce support tickets with self-service docs, FAQs, and a built-in help center.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
B 83/100
Few reviews
Active installs
100+
≈150 estimated
Momentum
+41%
downloads vs prior 30d
Biggest opportunity: Swap “documentation” and “faq” for “knowledge” and “base”. “documentation” isn't earning its slot: you're not in the first 24 results for its own search. “knowledge” sits at #19 untagged, close enough for a declared tag to move it up. “faq” isn't earning its slot: you're not in the first 24 results for its own search. “base” sits at #23 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
83 health vs 64 average across 1,175 Chat & Support plugins
Install conversion
How it's measured →0.6%
of downloads still active
At least 100 of 17.3K lifetime downloads are still running, below its category: the median Chat & Support plugin keeps 0.8%, across 629 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 13 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Most to gain: Rating quality
Updated 16 days ago
Tested up to WordPress 7.1.4, the current branch or newer
5.0★ over 2 reviews, smoothed to 4.13★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
35
Momentum
Losing ground
-0.5
Velocity
places per keyword, 24d
9%
Breadth
of keywords climbing, 24d
+0.5
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| knowledgebase | #3 | #15 | up 1 |
| knowledge base your tag | #12 | #24 | 0 |
| knowledge | #19 | #24 | down 1 |
| base | #23 | #23 | down 3 |
| documentation your tag | Not in the top 24 | ||
| faq your tag | Not in the top 24 | ||
| support your tag | Not in the top 24 | ||
| wiki your tag | Not in the top 24 | ||
31 searches this plugin appeared in over the last 90 days, 4 listed. 27 left out as unrelated or noise (years, numbers, stray words). 4 of its tags aren't in the top 24 for their own search.
What to do about it
- Swap “documentation” and “faq” for “knowledge” and “base”. “documentation” isn't earning its slot: you're not in the first 24 results for its own search. “knowledge” sits at #19 untagged, close enough for a declared tag to move it up. “faq” isn't earning its slot: you're not in the first 24 results for its own search. “base” sits at #23 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
- One page off on “knowledge base”. #12 puts you just past the first ten results, where almost all the clicks stop. The gap to close is small.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 961 · peaks are release surges
Directory rank
Ranked about #13,300 to #16,400, alongside the other plugins at 100+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 21 Oct 2026.
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
13
releases in the last 12 months
16d ago
latest release · v3.2.2 · 16 Oct 2026
33
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “100+”. Our estimate pins where the real number sits.
Crossed into this band 6 years ago; a band this size takes about a year or more to cross, which places it about 50% of the way through.
Install history since 28 Mar 2016
Recent reviews
All reviews on wp.org ↗- ★★★★★ Allyson6.3y ago
The plugin is great, it comes with everything that you need for a good knowledge base. Using it with Ultimate Member will give you the ability to control visibility of articles and other stuff.
Read on wp.org ↗ - ★★★★★ AliaMori11.4y ago
Nice. Very functional
Read on wp.org ↗
Security history
via Wordfence IntelligenceAll 5 disclosed vulnerabilities are patched in the current version (3.2.2). Sites still on an older version should update.
- Patched Medium · 4.4 Knowledge Base <= 2.3.1 - Authenticated (Administrator+) Stored Cross-Site Scripting via Plugin Slug ↗2025-07-17 CVE-2025-7431 Improper Neutralization of Input During Web Page Generation Affects <= 2.3.1 Patched in 2.3.2
- Patched Medium · 6.4 Knowledge Base <= 2.3.0 - Authenticated (Contributor+) Stored Cross-Site Scripting ↗2025-06-05 CVE-2025-5533 Improper Neutralization of Input During Web Page Generation Affects <= 2.3.0 Patched in 2.3.1
- Patched Medium · 6.4 Knowledge Base <= 2.2.0 - Authenticated (Contributor+) Stored Cross-Site Scripting ↗2024-11-01 CVE-2024-51677 Improper Neutralization of Input During Web Page Generation Affects <= 2.2.0 Patched in 2.2.1
- Patched Medium · 6.4 Knowledge Base <= 2.1.1 - Authenticated (Contributor+) Stored Cross-Site Scripting via Block ↗2023-01-03 Improper Neutralization of Input During Web Page Generation Affects <= 2.1.1 Patched in 2.1.2
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 7.0.1
Languages
via translate.wordpress.orgTranslated into 1 language, 0 at 90% or more
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
8 of 8 pass · checked 28 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Build a multi-product knowledge base for WordPress. Reduce support tickets with self-service docs, FAQs, an..."
- ✓ Has a FAQ 10 questions in the FAQ.
- ✓ FAQ asks real questions 10 of 10 read like questions a user would type.
- ✓ Names who it is for Names its audience or use cases ("perfect for", "if you have").
- ✓ Names what it works with Mentions Gutenberg, WPML, Polylang, TranslatePress.
- ✓ Headings and lists 5 headings and 4 lists.
- ✓ Enough to quote 6,189 characters of description.
- ✓ Tags match the text All 5 tags appear in the text.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2020-11-15 200+ → 100+ down after 339 days in tier
- 2019-12-12 100+ → 200+ up
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
BetterDocs – AI Documentation, Knowledge Base, MCP Server, Docs, Wikis, FAQ & Chatbot 30K+ installs · 4.8★ · 3 shared tags A -
Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search 10K+ installs · 4.8★ · 3 shared tags A -
weDocs: AI Powered Knowledge Base, Docs, Documentation, Wiki & AI Chatbot 5K+ installs · 4.5★ · 3 shared tags A -
EazyDocs – AI Powered Knowledge Base, Wiki, Documentation & FAQ Builder 2K+ installs · 4.6★ · 3 shared tags A -
Knowledge Base documentation & wiki plugin – BasePress Docs 2K+ installs · 4.7★ · 3 shared tags A -
Yada Wiki 2K+ installs · 4.5★ · 3 shared tags B
Embed this report card
Drop a live Pulse card for Knowledge Base into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/knowledgebase" width="480" height="300" style="border:0" loading="lazy" title="Knowledge Base — Plugin Pulse"></iframe> Knowledge Base: 100+ active installs, 5.0★ (2 reviews). Plugin Pulse (WP Mayor), as of 2026-11-01. https://plugins.wpmayor.com/plugin/knowledgebase
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