EngageBay Live Chat Support
by engagebay · Chat & Support
Also makes 6 other plugins · 390+ installs across the portfolio →
Add real-time live chat support to your WordPress site with EngageBay. Connect instantly with visitors, boost engagement, and grow your business.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
C 67/100
Stale · Few reviews
Active installs
100+
≈150 estimated
Momentum
+53%
downloads vs prior 30d
Biggest opportunity: “chat widget”, “customer support” and “helpdesk” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
67 health vs 64 average across 1,174 Chat & Support plugins
Install conversion
How it's measured →0.9%
of downloads still active
At least 100 of 10.9K lifetime downloads are still running, in line with its category: the median Chat & Support plugin keeps 0.8%, across 628 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Well optimized
Most to gain: Rating quality
Updated 415 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 6.8.12, the current branch or newer
5.0★ over 3 reviews, smoothed to 4.15★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
44
Momentum
Holding steady
+0.5
Velocity
places per keyword, 10d
25%
Breadth
of keywords climbing, 10d
+1.0
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| engagebay your tag | #1 | #2 | 0 |
| chat widget your tag | Not in the top 24 | ||
| customer support your tag | Not in the top 24 | ||
| helpdesk your tag | Not in the top 24 | ||
| live chat your tag | Not in the top 24 | ||
4 searches this plugin appeared in over the last 90 days, 1 listed. 3 left out as unrelated or noise (years, numbers, stray words). 4 of its tags aren't in the top 24 for their own search.
What to do about it
- “chat widget”, “customer support” and “helpdesk” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 5 Oct 2022 · 1,487 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 377 · peaks are release surges
Directory rank
Ranked about #13,300 to #16,400, alongside the other plugins at 100+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 21 Oct 2026.
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
No release in a yearHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
0
releases in the last 12 months
1.1y ago
latest release · v1.1.5 · 11 Sep 2025
6
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “100+”. Our estimate pins where the real number sits.
Crossed into this band 20 months ago; a band this size takes about a year or more to cross, which places it about 50% of the way through.
Install history since 23 Jun 2021
Recent reviews
All reviews on wp.org ↗- ★★★★★ pawanhyd6.9y ago
This live chat has totally met and exceeded my expectations. I have used a few earlier but I am most comfortable with EngageBay. Good work is all I can say. This topic was modified 6 years, 7 months ago by pawanhyd.
Read on wp.org ↗ - ★★★★★ Md Arif Hossen6.9y ago
Engagebay Live Chat Is An Amazing Plugin.It’s Save time by creating shortcuts for common answers and replies . i can Talk to my customers in real-time And More Features Their support is also great. Thanks…
Read on wp.org ↗ - ★★★★★ durabo7.0y ago
This plug-in is great. It allows you to enter the most complete marketing automation platform tracking code I have ever seen. It’s all very “new”, but it looks very promising. The support is also great: quick and attentive.
Read on wp.org ↗
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 6.8.2
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
6 of 8 pass · checked 29 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Add real-time live chat support to your WordPress site with EngageBay. Connect instantly with visitors, boo..."
- ✓ Has a FAQ 6 questions in the FAQ.
- ✓ FAQ asks real questions 6 of 6 read like questions a user would type.
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ! Names what it works with Names no plugin, service or platform it works with.
- ✓ Headings and lists 3 headings and 2 lists.
- ✓ Enough to quote 1,376 characters of description.
- ✓ Tags match the text All 5 tags appear in the text.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2025-03-02 200+ → 100+ down after 2 days in tier
- 2025-02-28 100+ → 200+ up after 1 days in tier
- 2025-02-27 200+ → 100+ down after 5 days in tier
- 2025-02-22 100+ → 200+ up after 1 days in tier
- 2025-02-21 200+ → 100+ down after 513 days in tier
- 2023-09-27 300+ → 200+ down after 2 days in tier
- 2023-09-25 200+ → 300+ up after 1 days in tier
- 2023-09-24 300+ → 200+ down after 6 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
LiveChat – Live Chat Plugin for WP Websites 10K+ installs · 4.5★ · 3 shared tags A -
Chatlio Live Chat for Slack 100+ installs · 3.9★ · 3 shared tags B -
ThriveDesk – Live Chat, AI Chatbot, Helpdesk & Customer Support Ticket System 100+ installs · 4.2★ · 3 shared tags A -
Melu Live Chat 80+ installs · 4.0★ · 3 shared tags B -
Paldesk – Live Chat & Helpdesk 20+ installs · 4.0★ · 3 shared tags D -
Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ installs · 5.0★ · 2 shared tags A
Embed this report card
Drop a live Pulse card for EngageBay Live Chat Support into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/engagebay-livechat" width="480" height="300" style="border:0" loading="lazy" title="EngageBay Live Chat Support — Plugin Pulse"></iframe> EngageBay Live Chat Support: 100+ active installs, 5.0★ (3 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/engagebay-livechat
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