Paldesk – Live Chat & Helpdesk
by paldesk · Chat & Support
Powerful live chat & helpdesk plugin made for your WordPress website. Convert leads to sales & help customers in real time - it's free!
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
D 45/100
Stale · Likely abandoned · Few reviews
Active installs
30+
≈30 estimated
Momentum
+16%
downloads vs prior 30d
Biggest opportunity: “customer support”, “helpdesk” and “instant messaging” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
45 health vs 64 average across 1,180 Chat & Support plugins
Install conversion
How it's measured →0.6%
of downloads still active
At least 30 of 5.4K lifetime downloads are still running, below its category: the median Chat & Support plugin keeps 0.8%, across 630 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Removal-risk signals
53/100Maintenance and integrity signals that tend to precede a WordPress.org removal. Not an official status, a heads-up to act.
- Long abandoned. No update in 6+ years — the top precursor to removal once a vulnerability is found.
- Falling behind WordPress. Tested up to WordPress 5.5.0.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Under-optimized
Most to gain: Update recency
Updated 2267 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 5.5.0; the current branch is 6.8
5.0★ over 1 review, smoothed to 4.12★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Last updated 2267 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
Not enough tracked days yet to call a direction. Momentum needs at least three keywords measured a week or more apart.
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| customer support your tag | Not in the top 24 | ||
| helpdesk your tag | Not in the top 24 | ||
| instant messaging your tag | Not in the top 24 | ||
| live chat your tag | Not in the top 24 | ||
| ticketing system your tag | Not in the top 24 | ||
0 searches this plugin appeared in over the last 90 days. 5 of its tags aren't in the top 24 for their own search.
What to do about it
- “customer support”, “helpdesk” and “instant messaging” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 5 Oct 2022 · 1,489 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 166 · peaks are release surges
Directory rank
Ranked about #23,100 to #25,000, alongside the other plugins at 30+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 1 Nov 2026.
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
Release cadence
No release in a yearHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
0
releases in the last 12 months
6.2y ago
latest release · v1.1.5 · 18 Aug 2020
8
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “30+”. Our estimate pins where the real number sits.
Crossed into this band yesterday and a band this size takes about a year or more to cross, so the real count is still just over 30.
Install history since 5 Sep 2019
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
3 of 8 pass · checked 28 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Powerful live chat & helpdesk plugin made for your WordPress website. Convert leads to sales & help custome..."
- ! Has a FAQ No FAQ section.
- ! FAQ asks real questions No FAQ to judge.
- ! Names who it is for One audience phrase ("great for"); say who the plugin is for and what they use it for.
- ✓ Names what it works with Mentions Slack, Facebook, Twitter.
- ! Headings and lists 1 heading and 0 lists; assistants quote headed sections and bullet lists, not paragraphs.
- ✓ Enough to quote 2,091 characters of description.
- ! Tags match the text Only 2 of 5 tags appear in the text ("customer support", "instant messaging", "ticketing system" missing).
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-11-01 20+ → 30+ up after 2 days in tier
- 2026-10-30 30+ → 20+ down after 2 days in tier
- 2026-10-28 20+ → 30+ up after 48 days in tier
- 2026-09-10 30+ → 20+ down after 220 days in tier
- 2026-02-02 40+ → 30+ down after 11 days in tier
- 2026-01-22 30+ → 40+ up after 1 days in tier
- 2026-01-21 40+ → 30+ down after 12 days in tier
- 2026-01-09 30+ → 40+ up after 1 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 10K+ installs · 4.8★ · 3 shared tags A -
JS Help Desk – AI-Powered Support & Ticketing System 7K+ installs · 3.7★ · 3 shared tags B -
EngageBay Live Chat Support 100+ installs · 4.1★ · 3 shared tags C -
ThriveDesk – Live Chat, AI Chatbot, Helpdesk & Customer Support Ticket System 100+ installs · 4.2★ · 3 shared tags A -
Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ installs · 5.0★ · 2 shared tags A -
LiveChat – Live Chat Plugin for WP Websites 10K+ installs · 4.5★ · 2 shared tags A
Embed this report card
Drop a live Pulse card for Paldesk – Live Chat & Helpdesk into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/paldesk-live-chat-helpdesk" width="480" height="300" style="border:0" loading="lazy" title="Paldesk – Live Chat & Helpdesk — Plugin Pulse"></iframe> Paldesk – Live Chat & Helpdesk: 30+ active installs, 5.0★ (1 reviews). Plugin Pulse (WP Mayor), as of 2026-11-02. https://plugins.wpmayor.com/plugin/paldesk-live-chat-helpdesk
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