Live Chat (+ Chatbots) with Slack for WordPress
by Hybrid.Chat · Chat & Support
Free Live Chat for Wordpress, Facebook pages, SMS via Slack or Mattermost. Automate engagement using Chatbots, built using simple spreadsheets.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
D 50/100
Stale · Likely abandoned
Active installs
20+
≈28 estimated
Momentum
+1%
downloads vs prior 30d
Biggest opportunity: Swap “chatbots” for “mattermost”. “chatbots” isn't earning its slot: you're not in the first 24 results for its own search. “mattermost” sits at #15 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
50 health vs 64 average across 1,174 Chat & Support plugins
Install conversion
How it's measured →0.5%
of downloads still active
At least 20 of 4.2K lifetime downloads are still running, below its category: the median Chat & Support plugin keeps 0.8%, across 628 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Removal-risk signals
53/100Maintenance and integrity signals that tend to precede a WordPress.org removal. Not an official status, a heads-up to act.
- Long abandoned. No update in 6+ years — the top precursor to removal once a vulnerability is found.
- Falling behind WordPress. Tested up to WordPress 5.5.24.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Under-optimized
Most to gain: Update recency
Updated 2258 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 5.5.24; the current branch is 6.8
4.9★ over 16 reviews, smoothed to 4.29★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Last updated 2258 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
Not enough tracked days yet to call a direction. Momentum needs at least three keywords measured a week or more apart.
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| mattermost | #15 | #3 | down 1 |
| chatbots your tag | Not in the top 24 | ||
| click to call your tag | Not in the top 24 | ||
| live chat your tag | Not in the top 24 | ||
| site chat your tag | Not in the top 24 | ||
| slack your tag | Not in the top 24 | ||
2 searches this plugin appeared in over the last 90 days, 1 listed. 1 left out as unrelated or noise (years, numbers, stray words). 5 of its tags aren't in the top 24 for their own search.
What to do about it
- Swap “chatbots” for “mattermost”. “chatbots” isn't earning its slot: you're not in the first 24 results for its own search. “mattermost” sits at #15 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
Daily downloads
Since 6 Oct 2022 · 1,486 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 139 · peaks are release surges
Directory rank
Ranked about #25,300 to #28,300, alongside the other plugins at 20+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 21 Oct 2026.
Rating trend
Star average over time · dips mark rough releases
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “20+”. Our estimate pins where the real number sits.
Crossed into this band 2 months ago and a band this size takes about a year or more to cross, so the real count is still just under 30.
Install history since 18 Jul 2019
Reviewer account pattern
from wp.org reviewer profiles15 of the last 16 four- and five-star reviews came from accounts created within a month of posting the review, and 14 of those landed between 2019-11-01 and 2019-11-11.
Registering a wp.org account just to leave a review is common and often entirely legitimate. The share here is unusually high for the sample, so it's worth keeping in mind while reading the reviews.
Recent reviews
All reviews on wp.org ↗- ★★★★★ anthoneydisouza47.0y ago
The application itself is always improving and it’s already one of the best apps for live chat in my books, the features they are adding and integration they have already blows everything else out there out of the water. The plugin is simple to install and works flawlessly. Really can’t say enough about what this is and how every company should be taking advantage of this.
Read on wp.org ↗ - ★★★★★ jamesmcdonald1307.0y ago
Great app for Live chat as well as automated chats and list building. Increase customer reach and expand sales. Highly recommended. Installation and making a bot is cake walk.
Read on wp.org ↗ - ★★★★★ charlesdavis197.0y ago
Super easy to install, super easy to use. And the team over at hybrid.Chat are responsive. I have found that they are always available when I have a random question. If you want to see how the plugin works, just message them on their site. CEO will walk you thru, lol.
Read on wp.org ↗ - ★★★★★ markhawkins747.0y ago
Fills a gap in the WordPress plugin ecosystem, this is one of the essential marketing tools I install on each of my websites. Super responsive and friendly support too!
Read on wp.org ↗ - ★★★★★ elizabethwaghmare7.0y ago
Wow. Just wow. Plugin installation is quick and easy, no costly accounts required, great look and feel and does what it says.
Read on wp.org ↗ - ★★★★★ anilkumar7655t7.0y ago
This is a must have tool for any marketer. You will get insight to your customers like you have never had before. The product has several great integration for marketing automation and hopefully many more to come! Thanks for the great product team HC!
Read on wp.org ↗ - ★★★★★ rebeccaanders17.0y ago
Great plugin and implementation. But lacks is a. Being able to put my leads in lists to classify them on HC dashboard b. Being able to import existing leads by email
Read on wp.org ↗ - ★★★★★ dorothyfinch7.0y ago
This plugin does it all, intuitive bot automation and human take over, useful free version, and excellent customer support. It also integrates seamlessly into WordPress and the installation process is simple, and immediate. Training bot via spreadsheets is the easiest and most intuitive way I can imagine.
Read on wp.org ↗
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 7.2.16 · WP 5.3.1
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
7 of 8 pass · checked 29 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Free Live Chat for Wordpress, Facebook pages, SMS via Slack or Mattermost. Automate engagement using Chatbo..."
- ✓ Has a FAQ 11 questions in the FAQ.
- ✓ FAQ asks real questions 11 of 11 read like questions a user would type.
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ✓ Names what it works with Mentions Mailchimp, HubSpot, Zapier, Slack and 3 more.
- ✓ Headings and lists 3 headings and 2 lists.
- ✓ Enough to quote 2,702 characters of description.
- ✓ Tags match the text 4 of 5 tags appear in the text; "Site chat" does not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-08-31 30+ → 20+ down after 247 days in tier
- 2025-12-27 40+ → 30+ down after 10 days in tier
- 2025-12-17 30+ → 40+ up after 2 days in tier
- 2025-12-15 40+ → 30+ down after 1 days in tier
- 2025-12-14 30+ → 40+ up after 36 days in tier
- 2025-11-08 40+ → 30+ down after 3 days in tier
- 2025-11-05 30+ → 40+ up after 3 days in tier
- 2025-11-02 40+ → 30+ down after 4 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Social Intents – Live Chat 300+ installs · 3.7★ · 2 shared tags C -
Chatlio Live Chat for Slack 100+ installs · 3.9★ · 2 shared tags B -
Load Smallchat 10+ installs · 4.0★ · 2 shared tags B -
HubSpot All-In-One Marketing – Forms, Popups, Live Chat 200K+ installs · 4.3★ · 1 shared tag A -
Call Now Button – The Free Click to Call Button for WordPress 200K+ installs · 4.7★ · 1 shared tag A -
3CX Free Live Chat, Calls & Messaging 100K+ installs · 4.6★ · 1 shared tag A
Embed this report card
Drop a live Pulse card for Live Chat (+ Chatbots) with Slack for WordPress into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/hybrid-chat" width="480" height="300" style="border:0" loading="lazy" title="Live Chat (+ Chatbots) with Slack for WordPress — Plugin Pulse"></iframe> Live Chat (+ Chatbots) with Slack for WordPress: 20+ active installs, 4.9★ (16 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/hybrid-chat
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