Olark Live Chat
by Olark Live Chat · AI
Live chat for WordPress and WooCommerce. Add Olark live chat to your WordPress and make your business human.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
C 64/100
Stale · Few reviews
Active installs
1K+
≈1.5K estimated
Momentum
+24%
downloads vs prior 30d
Biggest opportunity: “customer support” and “live chat” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
64 health vs 77 average across 3,395 AI plugins
Install conversion
How it's measured →2.1%
of downloads still active
At least 1K of 46.8K lifetime downloads are still running, above its category: the median AI plugin keeps 1.4%, across 1,010 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other AI plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Well optimized
Most to gain: Rating quality
Updated 401 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 6.8.12, the current branch or newer
2.5★ over 2 reviews, smoothed to 4.04★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
37
Momentum
Losing ground
-0.1
Velocity
places per keyword, 25d
14%
Breadth
of keywords climbing, 25d
+0.1
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| accessible live chat your tag | #3 | #16 | 0 |
| chatbox your tag | #10 | #16 | 0 |
| accessible chatbot your tag | #17 | #24 | 0 |
| slack live chat | #14 | #24 | up 1 |
| live support departments | #15 | #24 | down 1 |
| live chat for businesses | #18 | #24 | 0 |
| live chat software | #18 | #24 | 0 |
| live ip | #24 | #24 | — |
| customer support your tag | Not in the top 24 | ||
| live chat your tag | Not in the top 24 | ||
58 searches this plugin appeared in over the last 90 days, 8 listed. 50 left out as unrelated or noise (years, numbers, stray words). 2 of its tags aren't in the top 24 for their own search.
What to do about it
- “customer support” and “live chat” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 1.4K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
No release in a yearHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
0
releases in the last 12 months
1.1y ago
latest release · v1.0.10 · 25 Sep 2025
2
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “1K+”. Our estimate pins where the real number sits.
Crossed into this band 13 months ago; the previous band took 17 months to cross, which places it about 50% of the way through.
Install history since 1 Aug 2017
Recent reviews
All reviews on wp.org ↗- ★★★★★ blindaman1.5y ago
Still charging my client full amount ($552/year) and the plugin is so neglected that it has been fully deactivated in the WordPress marketplace.
Read on wp.org ↗ - ★★★★★ funique9.3y ago
Finally, will have something stable! Thank you to the always awesome team at Olark. Just one thing to fix on my side, and the only reason I didn’t give it 5 stars, how can I make it multilingual now? (I use wpml). Thanks!
Read on wp.org ↗
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 7.2.16 · WP 5.3
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
8 of 8 pass · checked 27 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Live chat for WordPress and WooCommerce. Add Olark live chat to your WordPress and make your business human."
- ✓ Has a FAQ 15 questions in the FAQ.
- ✓ FAQ asks real questions 15 of 15 read like questions a user would type.
- ✓ Names who it is for Names its audience or use cases ("for businesses", "for e-commerce", "for developers").
- ✓ Names what it works with Mentions WooCommerce, Mailchimp, ActiveCampaign, HubSpot and 5 more.
- ✓ Headings and lists 15 headings and 19 lists.
- ✓ Enough to quote 12,777 characters of description.
- ✓ Tags match the text 3 of 5 tags appear in the text; "accessible chatbot", "accessible live chat" do not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2025-09-26 2K+ → 1K+ down after 517 days in tier
- 2024-04-27 3K+ → 2K+ down after 3 days in tier
- 2024-04-24 2K+ → 3K+ up after 4 days in tier
- 2024-04-20 3K+ → 2K+ down after 1559 days in tier
- 2020-01-13 600+ → 3K+ up
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ installs · 5.0★ · 2 shared tags A -
LiveChat – Live Chat Plugin for WP Websites 10K+ installs · 4.5★ · 2 shared tags A -
Live Chat with Messenger Customer Chat 3K+ installs · 4.5★ · 2 shared tags C -
Re:amaze Helpdesk & Live Chat 300+ installs · 4.1★ · 2 shared tags C -
Social Intents – Live Chat 300+ installs · 3.7★ · 2 shared tags C -
AI Chatbot & Live Chat – WebChatAgent 300+ installs · 4.1★ · 2 shared tags B
Embed this report card
Drop a live Pulse card for Olark Live Chat into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/olark-live-chat" width="480" height="300" style="border:0" loading="lazy" title="Olark Live Chat — Plugin Pulse"></iframe> Olark Live Chat: 1K+ active installs, 2.5★ (2 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/olark-live-chat
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