Provide Support Live Chat
by Provide Support, LLC · Chat & Support
Live Chat by Provide Support plugin for WordPress. Make one more step to excellent customer service.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
B 72/100
Few reviews
Active installs
200+
≈250 estimated
Momentum
+38%
low volume, under 1,000 downloads a month
Biggest opportunity: “chat widget”, “live chat” and “live chat button” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
72 health vs 64 average across 1,179 Chat & Support plugins
Install conversion
How it's measured →0.5%
of downloads still active
At least 200 of 37.4K lifetime downloads are still running, below its category: the median Chat & Support plugin keeps 0.8%, across 630 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 1 release in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Well optimized
Most to gain: Rating quality
Updated 316 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 6.9.11; the current branch is 7.1
4.3★ over 8 reviews, weighted for review count to 4.1★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
41
Momentum
Mixed: one swing, the rest drifting
+0.2
Velocity
places per keyword, 23d
20%
Breadth
of keywords climbing, 23d
+0.7
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| provide | #3 | #15 | 0 |
| provide support | #3 | #12 | 0 |
| live chat window your tag | #17 | #21 | 0 |
| live support departments | #6 | #15 | up 1 |
| live support software | #10 | #20 | up 2 |
| live support | #22 | #23 | up 1 |
| customer support software | #19 | #23 | down 1 |
| live chat software | #19 | #18 | 0 |
| chat widget your tag | Not in the top 24 | ||
| live chat your tag | Not in the top 24 | ||
| live chat button your tag | Not in the top 24 | ||
| live chat link your tag | Not in the top 24 | ||
13 searches this plugin appeared in over the last 90 days, 8 listed. 5 left out as unrelated or noise (years, numbers, stray words). 4 of its tags aren't in the top 24 for their own search.
What to do about it
- “chat widget”, “live chat” and “live chat button” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
- Already on top for “provide” and “provide support”. #3 and #3 without listing them. A tag would change little there; your slots are better spent on a search you don't yet win.
Daily downloads
Since 5 Oct 2022 · 1,491 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 1.5K · peaks are release surges
Directory rank
Ranked about #11,300 to #12,900, alongside the other plugins at 200+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 1 Nov 2026.
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Occasionally updatedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
1
releases in the last 12 months
11mo ago
latest release · v5.0.1 · 22 Dec 2025
24
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 94% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “200+”. Our estimate pins where the real number sits.
Crossed into this band 9 months ago; the previous band took 15 months to cross, which places it about 50% of the way through.
Install history since 24 Apr 2015
Recent reviews
All reviews on wp.org ↗- ★★★★★ jany1we8.2y ago
My business got better thanks to this plugin. we never thought our customers would chat us so frequently. we sell handmade cosmetics and women have a lot of questions before they are finally ready to order 🙂 Thank you Provide Support for your reliable product at affordable price!
Read on wp.org ↗ - ★★★★★ Zverinetz11.0y ago
Very useful plugin for my eCommerce website. Easy to use and very customizable. Thanks guys!
Read on wp.org ↗ - ★★★★★ WP_Kraken11.3y ago
It completely breaks all other jQuery from running in multiple themes I have tested.
Read on wp.org ↗ - ★★★★★ ZEDorDEAD11.3y ago
Not a plugin moan as such but i wanted to watch the video to get a better feel for the plugin but the music drowns out the narrator i highly suggest you ditch the music. That said i will install this and then comeback to give a proper rating.
Read on wp.org ↗ - ★★★★★ capturefour12.7y ago
I have never written a review. I have used 1000’s of plugins.. This is just pure simplicity to use and setup. My clients love it and are signing up..
Read on wp.org ↗ - ★★★★★ MicroLurker13.1y ago
I really enjoy this service… It’s really easy to manage and very professional, it helps me lots in my business: brings me more income than through all other support channels we have, taken together. Great job!
Read on wp.org ↗ - ★★★★★ Olga13.1y ago
Rich set of integration options let install and easily customize live chat button directly from WP control panel.
Read on wp.org ↗ - ★★★★★ Tanya13.2y ago
Great set of options, allows using all major Provide Support features.
Read on wp.org ↗
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
This plugin’s searches fall outside the topics measured so far. See the topics measured so far.
Readme readiness
5 of 8 pass · checked 31 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Live Chat by Provide Support plugin for WordPress. Make one more step to excellent customer service."
- ✓ Has a FAQ 9 questions in the FAQ.
- ✓ FAQ asks real questions 9 of 9 read like questions a user would type.
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ! Names what it works with Names no plugin, service or platform it works with.
- ! Headings and lists 0 headings and 2 lists; assistants quote headed sections and bullet lists, not paragraphs.
- ✓ Enough to quote 1,992 characters of description.
- ✓ Tags match the text 3 of 5 tags appear in the text; "chat widget", "live chat window" do not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-02-12 300+ → 200+ down after 439 days in tier
- 2024-11-30 400+ → 300+ down after 615 days in tier
- 2023-03-26 500+ → 400+ down after 173 days in tier
- 2022-10-04 400+ → 500+ up after 669 days in tier
- 2020-12-04 500+ → 400+ down after 457 days in tier
- 2019-09-04 800+ → 500+ down
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
LiveChat – Live Chat Plugin for WP Websites 10K+ installs · 4.5★ · 2 shared tags A -
Pure Chat – Live Chat & More! 3K+ installs · 4.1★ · 2 shared tags C -
HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service 2K+ installs · 4.3★ · 2 shared tags A -
Livebeep – Chatbot, Live Chat, CRM & Digital Marketing 400+ installs · 4.1★ · 2 shared tags B -
Chatlio Live Chat for Slack 100+ installs · 3.9★ · 2 shared tags B -
Chat Bro Live Group Chat 100+ installs · 4.2★ · 2 shared tags D
Embed this report card
Drop a live Pulse card for Provide Support Live Chat into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/provide-support-live-chat" width="480" height="300" style="border:0" loading="lazy" title="Provide Support Live Chat — Plugin Pulse"></iframe> Provide Support Live Chat: 200+ active installs, 4.3★ (8 reviews). Plugin Pulse (WP Mayor), as of 2026-11-03. https://plugins.wpmayor.com/plugin/provide-support-live-chat
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