Smartsupp – live chat, AI shopping assistant and chatbots

How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.

Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.

wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.

165 searches this plugin appeared in over the last 90 days, 20 listed. 88 left out as unrelated or noise (years, numbers, stray words). 1 of its tags isn't in the top 24 for their own search.

Directory rank vs rivals

wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you

How often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.

Share of active installs on each version of this plugin. Green is the current release; a big slice on older versions is a user base that has stopped updating.

Crossed into this band 3.5 years ago; a band this size takes about a year or more to cross, which places it about 50% of the way through.

19 of the last 26 four- and five-star reviews came from accounts created within a month of posting the review.

Registering a wp.org account just to leave a review is common and often entirely legitimate. The share here is unusually high for the sample, so it's worth keeping in mind while reading the reviews.

1. ★★★★★ adakteb

   2.2y ago

   greatI have been using this plugin for a long time, I can confidently say that it is the best, I am satisfied

   Read on wp.org ↗
2. ★★★★★ ifaleryawo

   2.2y ago

   Simplemente excelente este producto y muy útil.

   Read on wp.org ↗
3. ★★★★★ sexosexshop

   2.3y ago

   He tenido la oportunidad de utilizar Smartsupp en mi negocio y no puedo estar más satisfecho con los resultados. Smartsupp se ha convertido en una herramienta esencial para mejorar nuestra comunicación con los clientes y elevar nuestro servicio al cliente a otro nivel. Aquí hay algunas razones por las que le doy una calificación de 5 estrellas:

   Read on wp.org ↗
4. ★★★★★ armsandammunitions

   2.3y ago

   Best live chat for wordpress

   Read on wp.org ↗
5. ★★★★★ tec11213

   2.4y ago

   Best Live chat i ever used

   Read on wp.org ↗
6. ★★★★★ 66projekt

   2.5y ago

   I have tried different chat rooms and this one is the best.

   Read on wp.org ↗
7. ★★★★★ cheminenvirosystems

   2.5y ago

   Smartsupp offers a comprehensive suite of tools encompassing live chat, chatbots, AI, and lead generation, making it a versatile solution for businesses aiming to enhance their customer engagement and conversion rates. The live chat functionality enables real-time communication with website visitors, fostering instant interaction and support, which is vital for delivering excellent customer service. Smartsupp’s chatbots utilize AI to automate responses, ensuring round-the-clock availability and efficiency in handling inquiries. Moreover, its lead generation capabilities empower businesses to identify and capture potential customers, leveraging data insights to tailor interactions and nurture prospects effectively. The integration of AI enhances this process by analyzing user behavior and preferences, facilitating targeted engagement strategies. Overall, Smartsupp presents a robust platform that seamlessly combines live chat, chatbots, AI, and lead generation, empowering businesses to optimize their online interactions, streamline customer support, and drive conversion growth.

   Read on wp.org ↗
8. ★★★★★ sanskard

   2.6y ago

   Smartsupp is an absolute game-changer for any WordPress website owner looking to enhance their customer support and engagement. I’ve been using Smartsupp for some time now, and I can’t express enough how impressed I am with its features and ease of use. Firstly, the fact that it’s free is incredible. Despite being free, Smartsupp doesn’t compromise on quality. The live chat functionality is seamless, allowing me to interact with my website visitors in real-time, providing instant support and guidance whenever they need it. Integration with WordPress was a breeze. With just a few simple steps, I had Smartsupp up and running on my website, ready to connect with my audience. The customization options are extensive, allowing me to tailor the chat widget to match my website’s branding effortlessly. One of my favorite features is the visitor tracking. Being able to see who’s browsing my website in real-time and initiate conversations based on their activity has been invaluable for converting leads into customers. Furthermore, the analytics provided by Smartsupp have given me valuable insights into my website’s performance and visitor behavior, allowing me to make data-driven decisions to improve user experience and ultimately increase conversions. Overall, Smartsupp has exceeded my expectations in every aspect. It’s intuitive, powerful, and, most importantly, it helps me provide exceptional customer support to my website visitors. I highly recommend Smartsupp to any WordPress website owner looking to take their customer engagement to the next level.

   Read on wp.org ↗

Recent releases and news for this plugin

1. — Version 3.9.2 Check unfiltered_html capability on custom code edit 3.9.2
2. — Version 3.9.1 Fix WordPress coding standards 3.9.1
3. — Version 3.9 Fix a possible XSS security issue 3.9
4. — Version 3.8.3 Fix: Enqueue styles 3.8.3
5. — Version 3.8.2 Fix: Deprecated: mb_strlen() error 3.8.2
6. — Version 3.8.1 Fix: Remove deprecated plugin_url property creation 3.8.1

All 2 disclosed vulnerabilities are patched in the current version (3.10). Sites still on an older version should update.

1. Patched Medium · 6.4 Smartsupp – live chat, AI shopping assistant and chatbots <= 3.9.1 - Authenticated (Subscriber+) Stored Cross-Site Scripting ↗
   2026-02-18 CVE-2025-12448 Improper Neutralization of Input During Web Page Generation Affects <= 3.9.1 Patched in 3.9.2
2. Patched Medium · 4.3 Smartsupp – live chat, chatbots, AI and lead generation <= 3.6 - Cross-Site Request Forgery ↗
   2024-07-20 CVE-2024-38790 Cross-Site Request Forgery Affects <= 3.6 Patched in 3.7

Automated install-time checks, tested on PHP 8.1.12 · WP 6.8.3

Translated into 11 languages, 3 at 90% or more

Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.

Growth timeline

Install-tier crossings we have observed, and how long each tier took to outgrow

1. 2023-04-29 30K+ → 20K+ down after 296 days in tier
2. 2022-07-07 20K+ → 30K+ up after 449 days in tier
3. 2021-04-14 10K+ → 20K+ up after 638 days in tier
4. 2019-07-16 1K+ → 10K+ up after 1322 days in tier
5. 2015-12-02 500+ → 1K+ up

Competes with

The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).

Embed this report card

Drop a live Pulse card for Smartsupp – live chat, AI shopping assistant and chatbots into a readme, a review or a deck. It updates itself.

Smartsupp – live chat, AI shopping assistant and chatbots: 20K+ active installs, 4.7★ (131 reviews). Plugin Pulse (WP Mayor), as of 2026-11-01. https://plugins.wpmayor.com/plugin/smartsupp-live-chat