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wp.org search vs our merit ranking: “csat”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “csat”, we agree with wp.org on the top plugin, and our order differs from theirs on 9 of the top 20. 2 plugins are pushed down for signals wp.org ignores: errors, a host-installed base, or removal risk.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether it throws errors on current PHP, whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

Review & testimonial widgets shows at wp.org #13 but places #24 on merit, a gap of 11 places. Its 1K+ installs carry it up the search order; its 3.5★ average from 2 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

merit plugin wp.org
1 HeySpark – Live Chat and Call Now Plugin 100+ · 5.0★ (2) wp.org #1 2 ZenCommunity – Community, Forum, Social Network, Chat & Support Tickets 20+ · 5.0★ (3) wp.org #2 3 ThriveDesk – Live Chat, AI Chatbot, Helpdesk & Customer Support Ticket System 100+ · 4.5★ (14) wp.org #5 2 too low 4 Sleekplan – User Feedback, Roadmap & Changelog 10+ · 5.0★ (2) wp.org #6 2 too low 5 Usersnap 400+ · 4.1★ (7) wp.org #14 ↓1 9 too low 6 Hostinger Tools 3M+ · 3.5★ (40) wp.org #17 11 too low 7 Kommunicate – AI Agents and Live Chat for Customer Support 60+ · 5.0★ (1) wp.org #4 3 too high 8 Star Rating Field For Contact Form 7 800+ · 2.3★ (3) wp.org #3 5 too high 9 Hostinger Reach – AI-Powered Email Marketing for WordPress 1M+ · 5.0★ (8) wp.org #22 ↑1 13 too low 10 Submit Ninja – NPS & CSAT Feedback Widget for WordPress — · 0.0★ (0) wp.org #9 1 too high 11 Aqoiy – AI & Human Customer Support Chatbot — · 0.0★ (0) wp.org #11 ↑3 12 Support Helpdesk Ticket System Lite 10+ · 0.0★ (0) wp.org #8 4 too high 13 ChilliPopup — · 5.0★ (1) wp.org #10 3 too high 14 Star Rating Field For Gravity Forms 100+ · 4.0★ (2) wp.org #7 7 too high 15 Scout — AI Chatbot & Live Chat 10+ · 0.0★ (0) wp.org #15 16 Refiner Microsurveys Plugin 10+ · 5.0★ (1) wp.org #12 ↓1 4 too high 17 ChatJox – چت آنلاین و پشتیبانی 20+ · 0.0★ (0) wp.org #16 1 too high 18 Intunix — · 0.0★ (0) wp.org #18 ↑1 19 Feedback Magic — · 0.0★ (0) wp.org #19 ↓1 20 App26 Mobile App — · 0.0★ (0) wp.org #20 21 Dante AI Echo — · 0.0★ (0) wp.org #21 22 TextDigo Live Chat — · 0.0★ (0) wp.org #23 ↓1 1 too low 23 Wyapy Customer Feedback for WooCommerce — · 0.0★ (0) wp.org #24 1 too low 24 Review & testimonial widgets 1K+ · 3.5★ (2) wp.org #13 ↓1 11 too high

Merit ranking caps the install boost at 1M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted Bayesian score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.