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wp.org search vs our merit ranking: “customer referer”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “customer referer”, we agree with wp.org on the top plugin, and our order differs from theirs on 14 of the top 20.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

Aqoiy – AI & Human Customer Support Chatbot shows at wp.org #5 but places #15 on merit, a gap of 10 places. Its — installs carry it up the search order; its 0.0★ average from 0 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

WP RSS Aggregator – RSS Import, Feed to Post, Autoblogging, AI Content places #7 on merit, 4.5★ from 565 reviews, but shows at wp.org #14. A smaller install base keeps it further down the default search order than its quality signals alone would.

How this rank is calculated

Each plugin's merit score multiplies these inputs together: how recently it was updated, how current its "tested up to" WordPress version is, its install base (log scale, capped at 10 million), its support thread resolution rate, and a rating score. The rating score weights the star average by review volume against a sitewide prior, then scales it by the lower bound of the share of 4 and 5 star reviews. A plugin with 3.7 stars from tens of thousands of reviews can still outscore a 4.9 with a few dozen, because the small sample carries less certainty.

A health factor between 0.4 and 1.15 then adjusts that score for what wp.org's search can't see: PHP fatals or failed activations on a test install, PHP and WordPress compatibility, memory and page-speed footprint, suspicious review patterns, closure risk, and a large install base with very few reviews. Clean, adopted plugins earn a small lift.

A keyword ranking starts from wp.org's search order for the term, weighting each position by 1 divided by its place, then applies the merit correction and health factor above. Relevance to the keyword stays in the result, so the order can differ from the all-categories list on /best, which scores plugins with no search term.

Hover a row to see the main reason for its position.

merit plugin wp.org
1 Wordfence Security – Firewall, Malware Scan, and Login Security 5M+ · 4.7★ (5040) wp.org #1 2 Security Plugin, Firewall & Malware Scanner with Auto Removal 40K+ · 4.8★ (398) wp.org #2 3 Advanced IP Blocker 3K+ · 4.9★ (27) wp.org #3 4 Metorik – Reports & Email Automation for WooCommerce 9K+ · 5.0★ (20) wp.org #4 5 SEO Engine – Smart SEO with AI, Schema & Redirection for WordPress 1K+ · 4.9★ (48) wp.org #6 1 too low 6 Dynamic Visibility for Elementor 50K+ · 4.6★ (89) wp.org #7 1 too low 7 WP RSS Aggregator – RSS Import, Feed to Post, Autoblogging, AI Content 40K+ · 4.5★ (565) wp.org #14 7 too low 8 Clean Login 5K+ · 4.7★ (144) wp.org #12 4 too low 9 Starfish Review Generation & Marketing for WordPress 100+ · 4.6★ (25) wp.org #17 8 too low 10 BuddyPress Members Only 900+ · 3.7★ (26) wp.org #15 5 too low 11 affiliate-toolkit – Multi-Network Affiliate & Amazon Product Display 2K+ · 4.5★ (22) wp.org #20 9 too low 12 Razorpay for WooCommerce 100K+ · 2.5★ (23) wp.org #8 4 too high 13 Mailster for WooCommerce 1K+ · 3.8★ (8) wp.org #10 3 too high 14 Age Verification & Identity Verification by Token of Trust 20+ · 4.3★ (15) wp.org #21 7 too low 15 Aqoiy – AI & Human Customer Support Chatbot — · 0.0★ (0) wp.org #5 10 too high 16 TaxJar – Sales Tax Automation for WooCommerce 5K+ · 2.6★ (28) wp.org #19 3 too low 17 Flamix: Bitrix24 and Contact Form 7 integrations 1K+ · 3.7★ (3) wp.org #9 8 too high 18 R Restrict Posts based on Conditions – Conditional Post Restrictions 30+ · 3.7★ (3) wp.org #11 7 too high 19 EthereumICO 10+ · 3.7★ (3) wp.org #16 3 too high 20 Bot Protector for PayPal for WooCommerce 20+ · 0.0★ (0) wp.org #13 7 too high 21 DBM Sonia – AI Shop Assistant for WooCommerce 10+ · 5.0★ (2) wp.org #24 3 too low 22 Flamix: Bitrix24 and Elementor Forms integration 300+ · 0.0★ (0) wp.org #18 4 too high 23 Flamix: Bitrix24 and Forminator integration 60+ · 0.0★ (0) wp.org #23 24 Flamix: Bitrix24 and WPForms integration 60+ · 1.0★ (1) wp.org #22 2 too high

Merit ranking caps the install boost at 10M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted Bayesian score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.