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wp.org search vs our merit ranking: “freshsales”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “freshsales”, we and wp.org disagree on the top plugin, and our order differs from theirs on 11 of the top 20. 1 plugin is pushed down for signals wp.org ignores: errors, a host-installed base, or removal risk.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

Integrazo Automator – Send Form & WooCommerce Data to CRM & Marketing Tools shows at wp.org #6 but places #15 on merit, a gap of 9 places. Its 100+ installs carry it up the search order; its 3.0★ average from 2 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

Formidable Forms – Contact Form, Survey, Quiz, Payment, Calculator Form & Custom Form Builder places #7 on merit, 4.8★ from 1388 reviews, but shows at wp.org #19. A smaller install base keeps it further down the default search order than its quality signals alone would.

How this rank is calculated

Each plugin's merit score multiplies these inputs together: how recently it was updated, how current its "tested up to" WordPress version is, its install base (log scale, capped at 10 million), its support thread resolution rate, and a rating score. The rating score weights the star average by review volume against a sitewide prior, then scales it by the lower bound of the share of 4 and 5 star reviews. A plugin with 3.7 stars from tens of thousands of reviews can still outscore a 4.9 with a few dozen, because the small sample carries less certainty.

A health factor between 0.4 and 1.15 then adjusts that score for what wp.org's search can't see: PHP fatals or failed activations on a test install, PHP and WordPress compatibility, memory and page-speed footprint, suspicious review patterns, closure risk, and a large install base with very few reviews. Clean, adopted plugins earn a small lift.

A keyword ranking starts from wp.org's search order for the term, weighting each position by 1 divided by its place, then applies the merit correction and health factor above. Relevance to the keyword stays in the result, so the order can differ from the all-categories list on /best, which scores plugins with no search term.

Hover a row to see the main reason for its position.

merit plugin wp.org
1 Lead Form Data Collection to CRM 400+ · 4.0★ (46) wp.org #2 1 too low 2 Contact Form to Any API 8K+ · 5.0★ (28) wp.org #3 1 too low 3 Quill Forms | Conversational Multi Step Forms, Surveys & quizzes 3K+ · 4.8★ (44) wp.org #4 ↑1 1 too low 4 Bit integrations – Form Integration, Webhook, Spreadsheets, CRM, LMS & Email Automation 20K+ · 4.9★ (160) wp.org #7 ↑2 3 too low 5 WPForms – AI Form Builder for WordPress – Contact Forms, Payment Forms, Survey Form, Quiz & More 5M+ · 4.8★ (14388) wp.org #15 10 too low 6 Advanced Form Integration — Connect Forms to 300+ Apps 9K+ · 4.8★ (91) wp.org #9 ↓1 3 too low 7 Formidable Forms – Contact Form, Survey, Quiz, Payment, Calculator Form & Custom Form Builder 300K+ · 4.8★ (1388) wp.org #19 ↑1 12 too low 8 Freshsales Integration for WordPress 20+ · 0.0★ (0) wp.org #1 7 too high 9 Chatbot for WordPress by Collect.chat ⚡️ 6K+ · 4.4★ (38) wp.org #12 3 too low 10 Vtiger CRM Integration for WordPress 200+ · 3.4★ (12) wp.org #10 11 Zoho Integration for WordPress 200+ · 2.9★ (9) wp.org #8 ↓1 3 too high 12 Google SEO Pressor for Rich snippets 300+ · 3.8★ (11) wp.org #20 ↓1 8 too low 13 Integration for Freshsales – Contact Form 7, WPForms, Elementor, Gravity Forms and More 20+ · 0.0★ (0) wp.org #5 ↓1 8 too high 14 Hash Form – Drag & Drop Form Builder 3K+ · 5.0★ (2) wp.org #13 1 too high 15 Integrazo Automator – Send Form & WooCommerce Data to CRM & Marketing Tools 100+ · 3.0★ (2) wp.org #6 9 too high 16 Salesforce Integration for WordPress 30+ · 0.0★ (0) wp.org #14 2 too high 17 ThemeVix AI Chat – WooCommerce Chatbot, Live Chat, CRM Automation & Customer Support — · 0.0★ (0) wp.org #16 1 too high 18 Attributer: UTM & Lead Source Tracking for WPForms, Gravity Forms, Contact Form 7 & More 10+ · 0.0★ (0) wp.org #17 1 too high 19 OZY Forms — · 0.0★ (0) wp.org #18 1 too high 20 Import Users & Customers with Meta | WP Ultimate CSV Importer Add-on 5K+ · 3.0★ (2) wp.org #11 9 too high 21 AcconsentoBot — · 0.0★ (0) wp.org #22 1 too low 22 Freshworks Forms 10+ · 0.0★ (0) wp.org #23 1 too low 23 CRM Connector Plus — · 0.0★ (0) wp.org #24 1 too low 24 C Contact Form 7 – Freshsales CRM 10+ · 5.0★ (1) wp.org #21 3 too high

Merit ranking caps the install boost at 10M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.