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wp.org search vs our merit ranking: “phone call to action”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “phone call to action”, we agree with wp.org on the top plugin, and our order differs from theirs on 12 of the top 20.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

Mobile Call Buttons shows at wp.org #6 but places #23 on merit, a gap of 17 places. Its 600+ installs carry it up the search order; its 5.0★ average from 1 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

AI Engine – MCP Server & AI Chatbot for WordPress, with Claude, ChatGPT & Gemini places #9 on merit, 4.9★ from 876 reviews, but shows at wp.org #15. A smaller install base keeps it further down the default search order than its quality signals alone would.

How this rank is calculated

Each plugin's merit score multiplies these inputs together: how recently it was updated, how current its "tested up to" WordPress version is, its install base (log scale, capped at 10 million), its support thread resolution rate, and a rating score. The rating score weights the star average by review volume against a sitewide prior, then scales it by the lower bound of the share of 4 and 5 star reviews. A plugin with 3.7 stars from tens of thousands of reviews can still outscore a 4.9 with a few dozen, because the small sample carries less certainty.

A health factor between 0.4 and 1.15 then adjusts that score for what wp.org's search can't see: PHP fatals or failed activations on a test install, PHP and WordPress compatibility, memory and page-speed footprint, suspicious review patterns, closure risk, and a large install base with very few reviews. Clean, adopted plugins earn a small lift.

A keyword ranking starts from wp.org's search order for the term, weighting each position by 1 divided by its place, then applies the merit correction and health factor above. Relevance to the keyword stays in the result, so the order can differ from the all-categories list on /best, which scores plugins with no search term.

Hover a row to see the main reason for its position.

merit plugin wp.org
1 Call Now Button – The Free Click to Call Button for WordPress 200K+ · 4.8★ (102) wp.org #1 2 WP Call Button – Easy Click to Call Button for WordPress 40K+ · 4.7★ (69) wp.org #2 ↑1 3 Floating Chat Widget: Contact Chat Icons, Telegram Chat, Line Messenger, WeChat, Email, SMS, Call Button – Chaty 300K+ · 5.0★ (1,245) wp.org #4 ↓2 wp.org ranks it 1 place below merit 4 Phone Orders for WooCommerce 1K+ · 5.0★ (32) wp.org #3 ↑1 wp.org ranks it 1 place above merit 5 3CX Free Live Chat, Calls & Messaging 100K+ · 4.6★ (820) wp.org #7 wp.org ranks it 2 places below merit 6 Anti-Spam, Spam FireWall by CleanTalk 200K+ · 4.8★ (3,224) wp.org #9 wp.org ranks it 3 places below merit 7 Click to Chat – HoliThemes 600K+ · 4.8★ (131) wp.org #5 wp.org ranks it 2 places above merit 8 All-in-one Sticky Floating Contact Form, Call, Click to Chat, and 50+ Social Icon Tabs – My Sticky Elements 40K+ · 4.9★ (542) wp.org #12 wp.org ranks it 4 places below merit 9 AI Engine – MCP Server & AI Chatbot for WordPress, with Claude, ChatGPT & Gemini 90K+ · 4.9★ (876) wp.org #15 wp.org ranks it 6 places below merit 10 WP Store Locator 40K+ · 4.8★ (312) wp.org #16 ↑1 wp.org ranks it 6 places below merit 11 Ninja Forms – Contact Form Builder with Calculators, Quizzes, Signatures & AI Form Builder 500K+ · 4.4★ (1,398) wp.org #17 ↓1 wp.org ranks it 6 places below merit 12 Sticky Chat Widget – Floating Chat Icons, Contact Form, Call, Click to Chat, Email & Message Buttons 10K+ · 5.0★ (39) wp.org #13 ↑1 wp.org ranks it 1 place below merit 13 Better Messages – Chat Rooms, Group Chat, Private Messages & AI Chat Bots 10K+ · 4.8★ (142) wp.org #18 wp.org ranks it 5 places below merit 14 Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button 40K+ · 5.0★ (23) wp.org #11 ↓1 wp.org ranks it 3 places above merit 15 Simply Schedule Appointments 50K+ · 5.0★ (155) wp.org #24 ↓1 wp.org ranks it 9 places below merit 16 Buttonizer – Floating Menus, Sticky Buttons, & Popup Builder 70K+ · 4.5★ (151) wp.org #20 wp.org ranks it 4 places below merit 17 Simple Business Directory – AI Powered 200+ · 4.9★ (62) wp.org #19 wp.org ranks it 2 places below merit 18 Joinchat – Enhanced “click to chat” 700K+ · 4.7★ (189) wp.org #22 ↓4 wp.org ranks it 4 places below merit 19 WP CTA – Call Now Button, Sticky Button & Call to Action Builder 2K+ · 4.4★ (7) wp.org #8 wp.org ranks it 11 places above merit 20 Mobile Contact Bar 9K+ · 4.6★ (30) wp.org #23 ↓1 wp.org ranks it 3 places below merit 21 Bolt CTA Button – Floating Call Button for WordPress 2K+ · 5.0★ (4) wp.org #10 ↑1 wp.org ranks it 11 places above merit 22 Shop as Client for WooCommerce – Manual, Phone & Email Orders 500+ · 5.0★ (9) wp.org #21 wp.org ranks it 1 place above merit 23 Mobile Call Buttons 600+ · 5.0★ (1) wp.org #6 wp.org ranks it 17 places above merit 24 Phone Button 700+ · 5.0★ (1) wp.org #14 ↓1 wp.org ranks it 10 places above merit

Merit ranking caps the install boost at 10M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.