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wp.org search vs our merit ranking: “revamp crm”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “revamp crm”, we agree with wp.org on the top plugin, and our order differs from theirs on 10 of the top 16. 1 plugin is pushed down for signals wp.org ignores: errors, a host-installed base, or removal risk.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

Revamp CRM for WooCommerce shows at wp.org #7 but places #16 on merit, a gap of 9 places. Its 10+ installs carry it up the search order; its 5.0★ average from 1 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

User Frontend – Membership, User Registration, User Profile, User Directory & Content Restriction with Frontend Post Submission places #5 on merit, 4.1★ from 537 reviews, but shows at wp.org #13. A smaller install base keeps it further down the default search order than its quality signals alone would.

How this rank is calculated

Each plugin's merit score multiplies these inputs together: how recently it was updated, how current its "tested up to" WordPress version is, its install base (log scale, capped at 10 million), its support thread resolution rate, and a rating score. The rating score weights the star average by review volume against a sitewide prior, then scales it by the lower bound of the share of 4 and 5 star reviews. A plugin with 3.7 stars from tens of thousands of reviews can still outscore a 4.9 with a few dozen, because the small sample carries less certainty.

A health factor between 0.4 and 1.15 then adjusts that score for what wp.org's search can't see: PHP fatals or failed activations on a test install, PHP and WordPress compatibility, memory and page-speed footprint, suspicious review patterns, closure risk, and a large install base with very few reviews. Clean, adopted plugins earn a small lift.

A keyword ranking starts from wp.org's search order for the term, weighting each position by 1 divided by its place, then applies the merit correction and health factor above. Relevance to the keyword stays in the result, so the order can differ from the all-categories list on /best, which scores plugins with no search term.

Hover a row to see the main reason for its position.

merit plugin wp.org
1 ERP: Complete HR, Accounting & CRM Suite Built for WooCommerce 5K+ · 4.4★ (149) wp.org #1 2 Everest Forms – Contact Form, Payment Form, Quiz, Survey & Custom Form Builder with AI 90K+ · 4.9★ (375) wp.org #2 3 Quiz Maker, Poll Maker & Survey Maker by Opinion Stage 6K+ · 4.4★ (277) wp.org #5 2 too low 4 Upsell Funnel Builder for WooCommerce – Create Upsells, Cross-Sells, Order Bumps, Frequently Bought, and Popups. 2K+ · 4.7★ (116) wp.org #6 2 too low 5 User Frontend – Membership, User Registration, User Profile, User Directory & Content Restriction with Frontend Post Submission 20K+ · 4.1★ (537) wp.org #13 8 too low 6 SAML IDP (Identity Provider) – Login with Website Users 600+ · 4.8★ (62) wp.org #10 4 too low 7 Mail Mint – Email Marketing, Automation & WooCommerce Emails with AI Assistance 4K+ · 4.7★ (125) wp.org #14 7 too low 8 Cloodo WP Workplace – CRM & Project Management for Services Business 100+ · 3.7★ (6) wp.org #3 5 too high 9 ReviewX – Multi-Criteria Reviews for WooCommerce with Google Reviews & Schema 6K+ · 4.5★ (85) wp.org #16 7 too low 10 Doliconnect 30+ · 5.0★ (4) wp.org #12 2 too low 11 WPrequal 80+ · 4.3★ (4) wp.org #8 3 too high 12 Contact Forms, Live Support, CRM, Video Messages 10+ · 5.0★ (1) wp.org #4 8 too high 13 Order Sync with Zendesk for WooCommerce 30+ · 5.0★ (2) wp.org #9 4 too high 14 Maika Genius — AI Content & Chatbot with ChatGPT and Gemini for WooCommerce 20+ · 5.0★ (3) wp.org #15 1 too low 15 Wise Agent Lead Forms 100+ · 5.0★ (2) wp.org #11 4 too high 16 Revamp CRM for WooCommerce 10+ · 5.0★ (1) wp.org #7 9 too high

Merit ranking caps the install boost at 10M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.