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wp.org search vs our merit ranking: “simple tickets”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “simple tickets”, we agree with wp.org on the top plugin, and our order differs from theirs on 7 of the top 20.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

Simple Admin Language Change shows at wp.org #13 but places #17 on merit, a gap of 4 places. Its 10K+ installs carry it up the search order; its 4.7★ average from 22 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent places #6 on merit, 4.9★ from 289 reviews, but shows at wp.org #11. A smaller install base keeps it further down the default search order than its quality signals alone would.

How this rank is calculated

Each plugin's merit score multiplies these inputs together: how recently it was updated, how current its "tested up to" WordPress version is, its install base (log scale, capped at 10 million), its support thread resolution rate, and a rating score. The rating score weights the star average by review volume against a sitewide prior, then scales it by the lower bound of the share of 4 and 5 star reviews. A plugin with 3.7 stars from tens of thousands of reviews can still outscore a 4.9 with a few dozen, because the small sample carries less certainty.

A health factor between 0.4 and 1.15 then adjusts that score for what wp.org's search can't see: PHP fatals or failed activations on a test install, PHP and WordPress compatibility, memory and page-speed footprint, suspicious review patterns, closure risk, and a large install base with very few reviews. Clean, adopted plugins earn a small lift.

A keyword ranking starts from wp.org's search order for the term, weighting each position by 1 divided by its place, then applies the merit correction and health factor above. Relevance to the keyword stays in the result, so the order can differ from the all-categories list on /best, which scores plugins with no search term.

Hover a row to see the main reason for its position.

merit plugin wp.org
1 Really Simple Security – Simple and Performant Security (formerly Really Simple SSL) 3M+ · 4.9★ (8870) wp.org #1 2 Simple CAPTCHA with Cloudflare Turnstile 200K+ · 4.7★ (262) wp.org #2 3 Events Manager – Calendar, Bookings, Tickets, Appointments and more! 60K+ · 4.2★ (551) wp.org #3 4 Event Booking Manager for WooCommerce – Sell Tickets, Event Registration, RSVP & Event Calendar 6K+ · 4.5★ (167) wp.org #4 ↑1 5 EventPrime – Events Calendar, Bookings, Tickets & AI 7K+ · 4.4★ (85) wp.org #5 ↓1 6 SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 10K+ · 4.9★ (289) wp.org #11 ↑1 5 too low 7 Simple Image Sizes 60K+ · 4.6★ (91) wp.org #8 1 too low 8 Event Tickets with Ticket Scanner 1K+ · 4.8★ (24) wp.org #6 2 too high 9 Simple Banner – Easily add multiple Banners/Bars/Notifications/Announcements to the top or bottom of your website 50K+ · 4.8★ (45) wp.org #9 10 My Tickets – Accessible Event Ticketing 600+ · 4.9★ (27) wp.org #7 3 too high 11 Fluent Support – Helpdesk & Customer Support Ticket System 10K+ · 4.6★ (69) wp.org #10 1 too high 12 WP Event Manager – Events Calendar, Registrations, Sell Tickets with WooCommerce 20K+ · 4.0★ (250) wp.org #12 ↓1 13 Anti-Spam, Spam FireWall by CleanTalk 200K+ · 4.8★ (3221) wp.org #24 11 too low 14 Maintenance 1M+ · 4.4★ (869) wp.org #15 1 too low 15 My Calendar – Accessible Event Manager 20K+ · 4.7★ (159) wp.org #17 ↓1 2 too low 16 Wordfence Security – Firewall, Malware Scan, and Login Security 5M+ · 4.7★ (5040) wp.org #23 7 too low 17 Simple Admin Language Change 10K+ · 4.7★ (22) wp.org #13 4 too high 18 Sugar Calendar – Events Calendar, Event Tickets, and Events Management Platform 10K+ · 4.5★ (24) wp.org #14 4 too high 19 Ticket Tailor — Event Ticketing & Registration 4K+ · 4.3★ (46) wp.org #16 ↑1 3 too high 20 Bus Ticket Booking with Seat Reservation 700+ · 4.9★ (41) wp.org #19 ↓1 1 too high 21 WooPayments: Integrated WooCommerce Payments 800K+ · 3.4★ (177) wp.org #18 ↑4 3 too high 22 Really Simple Featured Video for Posts, Pages & WooCommerce Products 4K+ · 4.0★ (34) wp.org #22 ↓3 23 Simple Photo Feed 1K+ · 5.0★ (7) wp.org #20 3 too high 24 Simple Points and Rewards for WooCommerce – Create a Loyalty Program 400+ · 5.0★ (7) wp.org #21 3 too high

Merit ranking caps the install boost at 10M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted Bayesian score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.