Fluent Support – Helpdesk & Customer Support Ticket System

How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.

Directory rank vs rivals

wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you

How often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.

Share of active installs on each version of this plugin · 31% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.

Refined from the date this plugin crossed into its current band.

No paid tier is visible, so we don't put a figure on revenue or sale value: that would be guessing. The install base is a real asset to an acquirer, just not one public data lets us price. A declining trend compresses what a buyer would pay.

1. ★★★★★ siriusblack304

   2mo ago

   Thank you so much for your effort and help! Great plugin

   Read on wp.org ↗
2. ★★★★★ Julian Stark

   2mo ago

   I am using Fluent Support for a client project and couldn’t be happier. I recently faced some challenges during a migration/import process, and the support team was patient, responsive, and dedicated to finding a solution. They handled it perfectly. The plugin itself is very good, but the outstanding customer service truly sets it apart. Highly recommended!

   Read on wp.org ↗
3. ★★★★★ snorlax69

   3mo ago

   Great plugin for a budget helpdesk. Their support team is also very helpful and resolves issues quickly.

   Read on wp.org ↗
4. ★★★★★ luismotv77

   4mo ago

   We are using the paid version and it worked correctly. With the help of Fluent Support we were able to create a support system that worked with our Microsoft 365 account with several emails. This topic was modified 2 months, 1 week ago by luismotv77.

   Read on wp.org ↗
5. ★★★★★ Martin

   5mo ago

   I cannot recommend the FluentSupport team highly enough. After having multiple interactions with their helpdesk, I am consistently blown away by the quality of service they provide. What sets them apart isn’t just their lightning-fast response times, but the depth of knowledge they bring to the table. They don’t just give “copy-paste” answers; they take the time to understand the nuances of my questions and provide thoughtful, comprehensive solutions that show they truly care about my success. If you’re looking for a team that is professional, insightful, and incredibly helpful, look no further. They’ve earned every bit of this 5-star rating!

   Read on wp.org ↗
6. ★★★★★ gfa7

   6mo ago

   The team behind FluentSupport is excellent, works of course using their own system and provides help in no time. Had some complex customizations which they provided asking the right questions. Way to go!

   Read on wp.org ↗
7. ★★★★★ servitweb

   9mo ago

   I have having an issue and the support responded in a correct timeframe and provide multiple steps to check to solve my issue. One of the steps indeed solved my issue so my support website would work again.

   Read on wp.org ↗
8. ★★★★★ adamcze1

   9mo ago

   I had a tricky issue with 404 errors when opening tickets in the backend. The Fluent Support team – special thanks to Ahsan – patiently debugged the problem on my staging site and found the cause (Business Inbox Access Restriction). Everything works perfectly now. Very helpful support and a solid plugin.

   Read on wp.org ↗

Recent releases and news for this plugin

1. — Version 2.3.1 Fixed: Security through ongoing audits and hardening. Fixed: Low-contrast text and input fields in the “Generate Responses with AI” popover when using dark mode 2.3.1
2. — Version 2.3.0 Added: MCP (Model Context Protocol) server integration — AI agents can now connect directly to Fluent Support tickets, conversations, and customer data via a standards-based MCP interface; configurable from a new MCP Set 2.3.0
3. — Version 2.2.1 Added: Grid view layout for the ticket list Fixed issue with time tracking where working minutes were showing as null Unified and improved dynamic support menu UI structure Security: Hardened ticket ID resolution in Cust 2.2.1
4. — Version 2.2.0 Added: Internal Notifications module — agents now receive real-time in-app notifications for @mentions, ticket assignments and reassignments, customer replies, ticket close/reopen events, and Workflow triggers; fully con 2.2.0
5. — Version 2.1.2 Simplified image upload flow: the Create/Reply button now appears only after the upload is complete. Enabled attachments for ticket emails, including Agent-created tickets and Agent-initiated tickets. Fixed an issue wher 2.1.2
6. — Version 2.1.1 Fixed an issue where the global ticket summary was not rendering outside Fluent Support pages Fixed Slack notification sending issue (Pro) Fixed activity log staff filter dropdown collapsing issue 2.1.1

10 disclosed vulnerabilities on record for this plugin, all fixed in the current version. Sites on older versions stay exposed until they update.

1. Medium · 4.3 Fluent Support – Helpdesk & Customer Support Ticket System < 2.3.1 - Authenticated (Custom role+) Insecure Direct Object Reference ↗
   2026-08-01 CVE-2026-14197 Authorization Bypass Through User-Controlled Key Affects < 2.3.1 Patched in 2.3.1
2. Medium · 6.4 Fluent Support <= 2.3.0 - Authenticated (Contributor+) Stored Cross-Site Scripting via 'redirect-to' Shortcode Attribute ↗
   2026-07-23 CVE-2026-15665 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') Affects <= 2.3.0 Patched in 2.3.1
3. Medium · 6.4 Fluent Support – Helpdesk & Customer Support Ticket System <= 2.3.0 - Authenticated (Contributor+) Stored Cross-Site Scripting ↗
   2026-07-22 CVE-2026-65470 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') Affects <= 2.3.0 Patched in 2.3.1
4. Medium · 4.3 Fluent Support <= 1.10.4 - Missing Authorization ↗
   2026-01-05 CVE-2025-67926 Missing Authorization Affects <= 1.10.4 Patched in 1.10.5
5. Medium · 4.3 Fluent Support <= 1.9.1 - Cross-Site Request Forgery ↗
   2025-08-22 CVE-2025-57885 Cross-Site Request Forgery (CSRF) Affects <= 1.9.1 Patched in 1.9.2
6. High · 7.5 Fluent Support – Helpdesk & Customer Support Ticket System <= 1.8.5 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory ↗
   2025-02-28 CVE-2024-13568 Exposure of Sensitive Information to an Unauthorized Actor Affects <= 1.8.5 Patched in 1.8.6
7. Medium · 5.3 Fluent Support <= 1.8.0 - Insufficient Authorization on Email Verification ↗
   2024-09-25 CVE-2024-47302 Missing Authorization Affects <= 1.8.0 Patched in 1.8.1
8. Medium · 6.5 Fluent Support <= 1.8.0 - Authenticated (Subscriber+) SQL Injection ↗
   2024-09-25 CVE-2024-47304 Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection') Affects <= 1.8.0 Patched in 1.8.1
9. Medium · 6.6 Fluent Support <= 1.7.6 - Authenticated(Administrator+) SQL Injection ↗
   2023-12-27 CVE-2023-51547 Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection') Affects < 1.7.7 Patched in 1.7.7
10. High · 7.2 Fluent Support <= 1.5.7 - Authenticated (Administrator+) SQL Injection ↗
    2022-08-02 CVE-2022-2559 Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection') Affects <= 1.5.7 Patched in 1.5.8

Automated install-time checks, tested on PHP 8.1.12 · WP 7.0.1

Translated into 15 languages, 4 at 90% or more

Growth timeline

Install-tier crossings we have observed, and how long each tier took to outgrow

1. 2025-03-17 9K+ → 10K+ up after 130 days in tier
2. 2024-11-07 8K+ → 9K+ up after 1 days in tier
3. 2024-11-06 9K+ → 8K+ down after 1 days in tier
4. 2024-11-05 8K+ → 9K+ up after 116 days in tier
5. 2024-07-12 7K+ → 8K+ up after 182 days in tier
6. 2024-01-12 6K+ → 7K+ up after 1 days in tier
7. 2024-01-11 7K+ → 6K+ down after 1 days in tier
8. 2024-01-10 6K+ → 7K+ up after 146 days in tier

Competes with

The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).

• JS Help Desk – AI-Powered Support & Ticketing System 7K+ installs · 3.7★ · 2 shared tags B
• Awesome Support – WordPress HelpDesk & Support Plugin 6K+ installs · 3.5★ · 2 shared tags B
• Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin 3K+ installs · 4.3★ · 2 shared tags A
• Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System 2K+ installs · 4.2★ · 2 shared tags A
• Nirweb support 800+ installs · 4.0★ · 2 shared tags D
• Customer Support Ticket System & Helpdesk 400+ installs · 4.2★ · 2 shared tags A

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Fluent Support – Helpdesk & Customer Support Ticket System: 10K+ active installs, 4.6★ (69 reviews). Plugin Pulse (WP Mayor), as of 2026-08-29. https://plugins.wpmayor.com/plugin/fluent-support