Fluent Support – Helpdesk & Customer Support Ticket System
by WPManageNinja · Chat & Support
Also makes 15 other plugins · 1.8M+ installs across the portfolio →
Feature Rich and Super Fast Support and Customer Ticketing System for WordPress.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
A 86/100
no flags
Active installs
10K+
≈19K estimated
Momentum
+18%
downloads vs prior 30d
Biggest opportunity: Rating quality scores 88/100. Lift the average: resolve the issues driving the low reviews.
86 health vs 64 average across 1,177 Chat & Support plugins
Install conversion
How it's measured →3.0%
of downloads still active
At least 10K of 337.2K lifetime downloads are still running, above its category: the median Chat & Support plugin keeps 0.8%, across 630 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 20 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Well tuned across the board
Updated 10 days ago
Tested up to WordPress 7.1.4, the current branch or newer
4.6★ over 69 reviews, smoothed to 4.39★
5 of 5 tags set · short description in place
2 of 2 support threads resolved in the last 2 months
Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
54
Momentum
Holding steady
+1.0
Velocity
places per keyword, 27d
49%
Breadth
of keywords climbing, 27d
+1.0
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| support ticket system | #1 | #1 | 0 |
| customer support ticket system | #1 | #1 | 0 |
| wordpress support ticket your tag | #1 | #1 | 0 |
| support ticket your tag | #1 | #1 | 0 |
| support | #2 | #3 | 0 |
| ticket system | #2 | #3 | up 1 |
| helpdesk your tag | #2 | #3 | up 1 |
| ticketing system | #2 | #2 | 0 |
| support plugin your tag | #3 | #4 | up 2 |
| customer support plugin your tag | #3 | #4 | up 1 |
| customer support | #3 | #3 | 0 |
| support system | #2 | #2 | 0 |
| support button | #2 | #3 | up 1 |
| support tickets | #2 | #2 | up 1 |
| freshdesk | #2 | #2 | up 2 |
| website support | #2 | #2 | up 1 |
| free support | #2 | #2 | 0 |
| customer portal | #4 | #5 | 0 |
| wordpress support | #5 | #8 | up 1 |
| live support | #5 | #5 | up 1 |
251 searches this plugin appeared in over the last 90 days, 20 listed. 204 left out as unrelated or noise (years, numbers, stray words).
What to do about it
- Your five tags are all earning their place. Each gets you onto page 1 of its own search, so none is worth giving up. “wordpress support”, “service desk” and “live chat support” (#5, #7 and #11 untagged) would be the next worth testing if a slot frees up.
Daily downloads
Since 5 Oct 2022 · 1,489 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 21.7K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
20
releases in the last 12 months
10d ago
latest release · v2.4.7 · 23 Oct 2026
69
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “10K+”. Our estimate pins where the real number sits.
Crossed into this band 20 months ago; a band this size takes about a year or more to cross, which places it about 90% of the way through.
Install history since 1 Dec 2021
Recent reviews
All reviews on wp.org ↗- ★★★★★ siriusblack3044mo ago
Thank you so much for your effort and help! Great plugin
Read on wp.org ↗ - ★★★★★ Julian Stark4mo ago
I am using Fluent Support for a client project and couldn’t be happier. I recently faced some challenges during a migration/import process, and the support team was patient, responsive, and dedicated to finding a solution. They handled it perfectly. The plugin itself is very good, but the outstanding customer service truly sets it apart. Highly recommended!
Read on wp.org ↗ - ★★★★★ snorlax695mo ago
Great plugin for a budget helpdesk. Their support team is also very helpful and resolves issues quickly.
Read on wp.org ↗ - ★★★★★ luismotv776mo ago
We are using the paid version and it worked correctly. With the help of Fluent Support we were able to create a support system that worked with our Microsoft 365 account with several emails. This topic was modified 2 months, 1 week ago by luismotv77.
Read on wp.org ↗ - ★★★★★ Martin7mo ago
I cannot recommend the FluentSupport team highly enough. After having multiple interactions with their helpdesk, I am consistently blown away by the quality of service they provide. What sets them apart isn’t just their lightning-fast response times, but the depth of knowledge they bring to the table. They don’t just give “copy-paste” answers; they take the time to understand the nuances of my questions and provide thoughtful, comprehensive solutions that show they truly care about my success. If you’re looking for a team that is professional, insightful, and incredibly helpful, look no further. They’ve earned every bit of this 5-star rating!
Read on wp.org ↗ - ★★★★★ gfa78mo ago
The team behind FluentSupport is excellent, works of course using their own system and provides help in no time. Had some complex customizations which they provided asking the right questions. Way to go!
Read on wp.org ↗ - ★★★★★ servitweb11mo ago
I have having an issue and the support responded in a correct timeframe and provide multiple steps to check to solve my issue. One of the steps indeed solved my issue so my support website would work again.
Read on wp.org ↗ - ★★★★★ adamcze111mo ago
I had a tricky issue with 404 errors when opening tickets in the backend. The Fluent Support team – special thanks to Ahsan – patiently debugged the problem on my staging site and found the cause (Business Inbox Access Restriction). Everything works perfectly now. Very helpful support and a solid plugin.
Read on wp.org ↗
Latest updates
via wp.org changelogRecent releases and news for this plugin
- — Version 2.3.1 Fixed: Security through ongoing audits and hardening. Fixed: Low-contrast text and input fields in the “Generate Responses with AI” popover when using dark mode 2.3.1
- — Version 2.3.0 Added: MCP (Model Context Protocol) server integration — AI agents can now connect directly to Fluent Support tickets, conversations, and customer data via a standards-based MCP interface; configurable from a new MCP Set 2.3.0
- — Version 2.2.1 Added: Grid view layout for the ticket list Fixed issue with time tracking where working minutes were showing as null Unified and improved dynamic support menu UI structure Security: Hardened ticket ID resolution in Cust 2.2.1
- — Version 2.2.0 Added: Internal Notifications module — agents now receive real-time in-app notifications for @mentions, ticket assignments and reassignments, customer replies, ticket close/reopen events, and Workflow triggers; fully con 2.2.0
- — Version 2.1.2 Simplified image upload flow: the Create/Reply button now appears only after the upload is complete. Enabled attachments for ticket emails, including Agent-created tickets and Agent-initiated tickets. Fixed an issue wher 2.1.2
- — Version 2.1.1 Fixed an issue where the global ticket summary was not rendering outside Fluent Support pages Fixed Slack notification sending issue (Pro) Fixed activity log staff filter dropdown collapsing issue 2.1.1
Security history
via Wordfence IntelligenceAll 11 disclosed vulnerabilities are patched in the current version (2.4.7). Sites still on an older version should update.
- Patched Medium · 4.3 Fluent Support – Helpdesk & Customer Support Ticket System < 2.3.1 - Authenticated (Custom role+) Insecure Direct Object Reference ↗2026-08-01 CVE-2026-14197 Authorization Bypass Through User-Controlled Key Affects < 2.3.1 Patched in 2.3.1
- Patched Medium · 6.4 Fluent Support <= 2.3.0 - Authenticated (Contributor+) Stored Cross-Site Scripting via 'redirect-to' Shortcode Attribute ↗2026-07-23 CVE-2026-15665 Improper Neutralization of Input During Web Page Generation Affects <= 2.3.0 Patched in 2.3.1
- Patched Medium · 6.4 Fluent Support – Helpdesk & Customer Support Ticket System <= 2.3.0 - Authenticated (Contributor+) Stored Cross-Site Scripting ↗2026-07-22 CVE-2026-65470 Improper Neutralization of Input During Web Page Generation Affects <= 2.3.0 Patched in 2.3.1
- Patched High · 7.5 Fluent Support – Helpdesk & Customer Support Ticket System <= 1.8.5 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory ↗2025-02-28 CVE-2024-13568 Exposure of Sensitive Information to an Unauthorized Actor Affects <= 1.8.5 Patched in 1.8.6
- 2024-09-25 CVE-2024-47304 Improper Neutralization of Special Elements used in an SQL Command Affects <= 1.8.0 Patched in 1.8.1
- 2023-12-27 CVE-2023-51547 Improper Neutralization of Special Elements used in an SQL Command Affects < 1.7.7 Patched in 1.7.7
- 2022-08-02 CVE-2022-2559 Improper Neutralization of Special Elements used in an SQL Command Affects <= 1.5.7 Patched in 1.5.8
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Languages
via translate.wordpress.orgTranslated into 15 languages, 1 at 90% or more
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
7 of 8 pass · checked 27 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description names no action; say what the plugin does for the site.
- ✓ Has a FAQ 6 questions in the FAQ.
- ✓ FAQ asks real questions 6 of 6 read like questions a user would type.
- ✓ Names who it is for Names its audience or use cases ("designed for", "if you have", "built for").
- ✓ Names what it works with Mentions WooCommerce, BuddyPress, BuddyBoss, LearnDash and 4 more.
- ✓ Headings and lists 18 headings and 12 lists.
- ✓ Enough to quote 13,828 characters of description.
- ✓ Tags match the text 3 of 5 tags appear in the text; "customer support plugin", "wordpress support ticket" do not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2025-03-17 9K+ → 10K+ up after 130 days in tier
- 2024-11-07 8K+ → 9K+ up after 1 days in tier
- 2024-11-06 9K+ → 8K+ down after 1 days in tier
- 2024-11-05 8K+ → 9K+ up after 116 days in tier
- 2024-07-12 7K+ → 8K+ up after 182 days in tier
- 2024-01-12 6K+ → 7K+ up after 1 days in tier
- 2024-01-11 7K+ → 6K+ down after 1 days in tier
- 2024-01-10 6K+ → 7K+ up after 146 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
JS Help Desk – AI-Powered Support & Ticketing System 7K+ installs · 3.7★ · 2 shared tags B -
Awesome Support – WordPress HelpDesk & Support Plugin 6K+ installs · 3.5★ · 2 shared tags B -
Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin 3K+ installs · 4.3★ · 2 shared tags A -
Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System 3K+ installs · 4.2★ · 2 shared tags B -
Nirweb support 700+ installs · 4.0★ · 2 shared tags D -
Customer Support Ticket System & Helpdesk 400+ installs · 4.2★ · 2 shared tags A
Embed this report card
Drop a live Pulse card for Fluent Support – Helpdesk & Customer Support Ticket System into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/fluent-support" width="480" height="300" style="border:0" loading="lazy" title="Fluent Support – Helpdesk & Customer Support Ticket System — Plugin Pulse"></iframe> Fluent Support – Helpdesk & Customer Support Ticket System: 10K+ active installs, 4.6★ (69 reviews). Plugin Pulse (WP Mayor), as of 2026-11-02. https://plugins.wpmayor.com/plugin/fluent-support
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