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wp.org search vs our merit ranking: “website support chat via wechat”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “website support chat via wechat”, we agree with wp.org on the top plugin, and our order differs from theirs on 5 of the top 20.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

Smartarget – Chat Buttons & Engagement Apps shows at wp.org #11 but places #18 on merit, a gap of 7 places. Its 800+ installs carry it up the search order; its 4.6★ average from 10 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

Buttonizer – Social Media Share Buttons, Social Icons, & Social Feeds places #8 on merit, 4.8★ from 396 reviews, but shows at wp.org #12. A smaller install base keeps it further down the default search order than its quality signals alone would.

How this rank is calculated

Each plugin's merit score multiplies these inputs together: how recently it was updated, how current its "tested up to" WordPress version is, its install base (log scale, capped at 10 million), its support thread resolution rate, and a rating score. The rating score weights the star average by review volume against a sitewide prior, then scales it by the lower bound of the share of 4 and 5 star reviews. A plugin with 3.7 stars from tens of thousands of reviews can still outscore a 4.9 with a few dozen, because the small sample carries less certainty.

A health factor between 0.4 and 1.15 then adjusts that score for what wp.org's search can't see: PHP fatals or failed activations on a test install, PHP and WordPress compatibility, memory and page-speed footprint, suspicious review patterns, closure risk, and a large install base with very few reviews. Clean, adopted plugins earn a small lift.

A keyword ranking starts from wp.org's search order for the term, weighting each position by 1 divided by its place, then applies the merit correction and health factor above. Relevance to the keyword stays in the result, so the order can differ from the all-categories list on /best, which scores plugins with no search term.

Hover a row to see the main reason for its position.

merit plugin wp.org
1 Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ · 5.0★ (776) wp.org #1 2 Floating Chat Widget: Contact Chat Icons, Telegram Chat, Line Messenger, WeChat, Email, SMS, Call Button – Chaty 300K+ · 5.0★ (1,245) wp.org #2 3 Anti-Spam, Spam FireWall by CleanTalk 200K+ · 4.8★ (3,224) wp.org #3 4 All-in-one Sticky Floating Contact Form, Call, Click to Chat, and 50+ Social Icon Tabs – My Sticky Elements 40K+ · 4.9★ (542) wp.org #6 ↑1 wp.org ranks it 2 places below merit 5 Chat Button & Custom ChatGPT-Powered Bot by GetButton.io 20K+ · 4.5★ (175) wp.org #5 6 Sticky Chat Widget – Floating Chat Icons, Contact Form, Call, Click to Chat, Email & Message Buttons 10K+ · 5.0★ (39) wp.org #4 wp.org ranks it 2 places above merit 7 Chat Widget: Floating Customer Support Button for 30+ Channels, Supporting SMS, Calls, and Chat – Bit Assist 9K+ · 4.9★ (112) wp.org #8 wp.org ranks it 1 place below merit 8 Buttonizer – Social Media Share Buttons, Social Icons, & Social Feeds 40K+ · 4.8★ (396) wp.org #12 wp.org ranks it 4 places below merit 9 WPZOOM Connect: Social Icons Widget & Block, Share Buttons & Click to Chat 90K+ · 4.9★ (144) wp.org #10 ↓1 wp.org ranks it 1 place below merit 10 WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets 30K+ · 4.8★ (71) wp.org #9 ↑1 wp.org ranks it 1 place above merit 11 Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button 40K+ · 5.0★ (23) wp.org #7 ↓1 wp.org ranks it 4 places above merit 12 AMP for WP – Accelerated Mobile Pages 70K+ · 4.4★ (1,319) wp.org #16 wp.org ranks it 4 places below merit 13 Buttonizer – Floating Menus, Sticky Buttons, & Popup Builder 70K+ · 4.5★ (151) wp.org #13 14 Professional Social Sharing Buttons, Icons & Related Posts – Shareaholic 10K+ · 4.4★ (1,053) wp.org #24 wp.org ranks it 10 places below merit 15 Boei – AI Chatbot, Live Chat & 50+ Channels 900+ · 5.0★ (30) wp.org #15 16 PushEngage – Web Push Notifications, WooCommerce Automation & Chat Widget 8K+ · 4.3★ (37) wp.org #14 wp.org ranks it 2 places above merit 17 Speed Contact Bar 4K+ · 4.6★ (56) wp.org #19 wp.org ranks it 2 places below merit 18 Smartarget – Chat Buttons & Engagement Apps 800+ · 4.6★ (10) wp.org #11 wp.org ranks it 7 places above merit 19 EchoRewards – Refer a Friend Rewards Program for WooCommerce 300+ · 3.9★ (8) wp.org #20 wp.org ranks it 1 place below merit 20 Pay. Payment Methods for WooCommerce 3K+ · 3.7★ (3) wp.org #18 wp.org ranks it 2 places above merit 21 Social Share Block – Help Visitors Spread Your Content Everywhere 2K+ · 4.3★ (3) wp.org #17 wp.org ranks it 4 places above merit 22 Smart Contact Card 100+ · 0.0★ (0) wp.org #21 wp.org ranks it 1 place above merit 23 TM Floating Multi-Chat Buttons 10+ · 0.0★ (0) wp.org #22 wp.org ranks it 1 place above merit 24 Sticky Social Buttons – Floating Chat, Call, Contact, SMS, Email & 50+ Social Icons 100+ · 0.0★ (0) wp.org #23 wp.org ranks it 1 place above merit

Merit ranking caps the install boost at 10M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.