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wp.org search vs our merit ranking: “facebook messenger”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “facebook messenger”, we agree with wp.org on the top plugin, and our order differs from theirs on 9 of the top 20.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

Better Chat Support for Messenger shows at wp.org #7 but places #18 on merit, a gap of 11 places. Its 1K+ installs carry it up the search order; its 5.0★ average from 5 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

Tidio – Live Chat & AI Chatbots places #11 on merit, 4.8★ from 395 reviews, but shows at wp.org #18. A smaller install base keeps it further down the default search order than its quality signals alone would.

How this rank is calculated

Each plugin's merit score multiplies these inputs together: how recently it was updated, how current its "tested up to" WordPress version is, its install base (log scale, capped at 10 million), its support thread resolution rate, and a rating score. The rating score weights the star average by review volume against a sitewide prior, then scales it by the lower bound of the share of 4 and 5 star reviews. A plugin with 3.7 stars from tens of thousands of reviews can still outscore a 4.9 with a few dozen, because the small sample carries less certainty.

A health factor between 0.4 and 1.15 then adjusts that score for what wp.org's search can't see: PHP fatals or failed activations on a test install, PHP and WordPress compatibility, memory and page-speed footprint, suspicious review patterns, closure risk, and a large install base with very few reviews. Clean, adopted plugins earn a small lift.

A keyword ranking starts from wp.org's search order for the term, weighting each position by 1 divided by its place, then applies the merit correction and health factor above. Relevance to the keyword stays in the result, so the order can differ from the all-categories list on /best, which scores plugins with no search term.

Hover a row to see the main reason for its position.

merit plugin wp.org
1 Floating Chat Widget: Contact Chat Icons, Telegram Chat, Line Messenger, WeChat, Email, SMS, Call Button – Chaty 300K+ · 5.0★ (1245) wp.org #1 2 Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ · 5.0★ (775) wp.org #2 3 ElementsKit Elementor Addons – Advanced Widgets & Templates Addons for Elementor 1M+ · 4.9★ (2052) wp.org #3 ↑1 4 Buttonizer – Social Media Share Buttons, Social Icons, & Social Feeds 40K+ · 4.8★ (396) wp.org #4 ↓1 5 All-in-one Sticky Floating Contact Form, Call, Click to Chat, and 50+ Social Icon Tabs – My Sticky Elements 40K+ · 4.9★ (542) wp.org #5 6 Social Preview and Open Graph Tags 50K+ · 4.6★ (122) wp.org #6 7 Buttonizer – Floating Menus, Sticky Buttons, & Popup Builder 70K+ · 4.5★ (151) wp.org #8 1 too low 8 Chat Button & Custom ChatGPT-Powered Bot by GetButton.io 20K+ · 4.5★ (175) wp.org #10 2 too low 9 Sticky Chat Widget – Floating Chat Icons, Contact Form, Call, Click to Chat, Email & Message Buttons 10K+ · 5.0★ (39) wp.org #9 10 Chat Widget: Floating Customer Support Button for 30+ Channels, Supporting SMS, Calls, and Chat – Bit Assist 9K+ · 4.9★ (112) wp.org #12 ↑1 2 too low 11 Tidio – Live Chat & AI Chatbots 70K+ · 4.8★ (395) wp.org #18 ↑3 7 too low 12 Joinchat – Enhanced “click to chat” 700K+ · 4.7★ (189) wp.org #14 ↓2 2 too low 13 Live Chat with Messenger Customer Chat 3K+ · 4.5★ (212) wp.org #21 8 too low 14 WP Social Ninja – Embed Social Feeds, User Reviews & Chat Widgets 30K+ · 4.8★ (71) wp.org #19 5 too low 15 WP Socializer – Simple & Easy Social Media Share Icons 10K+ · 4.5★ (128) wp.org #23 8 too low 16 LiveChat – Live Chat Plugin for WP Websites 10K+ · 4.6★ (98) wp.org #24 8 too low 17 Floating Chat Buttons – Click to Call or Chat, Email 1K+ · 4.9★ (54) wp.org #22 ↑1 5 too low 18 Better Chat Support for Messenger 1K+ · 5.0★ (5) wp.org #7 11 too high 19 Brevo for WooCommerce 30K+ · 3.4★ (55) wp.org #15 ↑1 4 too high 20 Floating Contact Button for MAX and Telegram 1K+ · 5.0★ (7) wp.org #11 9 too high 21 Smartarget – Chat Buttons & Engagement Apps 900+ · 4.6★ (10) wp.org #16 ↑2 5 too high 22 Lead Generation Contact Widget & AI Chatbot: Chat Button, Phone Call, Telegram, Email – SiteLeads 10K+ · 5.0★ (2) wp.org #13 ↑2 9 too high 23 WPChat – Live Chat & Messaging Widget for Customer Support 7K+ · 4.5★ (2) wp.org #20 ↑1 3 too high 24 EchBay Live Chat 60+ · 5.0★ (1) wp.org #17 7 too high

Merit ranking caps the install boost at 10M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.