CodeBard Help Desk
by CodeBard · Chat & Support
Multi Language Professional Support Ticket System with Unlimited Users, Unlimited Tickets, Unlimited Departments, Agents and many features
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
D 45/100
Stale · Few reviews · Open vulnerability
Active installs
10+
≈17 estimated
Momentum
+33%
downloads vs prior 30d
Biggest opportunity: “help desk”, “support system” and “support ticket system” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
45 health vs 64 average across 1,180 Chat & Support plugins
Install conversion
How it's measured →0.2%
of downloads still active
At least 10 of 6.2K lifetime downloads are still running, below its category: the median Chat & Support plugin keeps 0.8%, across 630 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Well optimized
Most to gain: Update recency
Updated 703 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 6.7.11; the current branch is 6.8
3.0★ over 2 reviews, smoothed to 4.06★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Last updated 703 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
Not enough tracked days yet to call a direction. Momentum needs at least three keywords measured a week or more apart.
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| help desk your tag | Not in the top 24 | ||
| support system your tag | Not in the top 24 | ||
| support ticket system your tag | Not in the top 24 | ||
| support tickets your tag | Not in the top 24 | ||
| ticket system your tag | Not in the top 24 | ||
0 searches this plugin appeared in over the last 90 days. 5 of its tags aren't in the top 24 for their own search.
What to do about it
- “help desk”, “support system” and “support ticket system” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 6 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 321 · peaks are release surges
Directory rank
Ranked about #30,400 to #44,800, alongside the other plugins at 10+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 1 Nov 2026.
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
Release cadence
No release in a yearHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
0
releases in the last 12 months
1.9y ago
latest release · v1.1.2 · 29 Nov 2024
12
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “10+”. Our estimate pins where the real number sits.
Modeled within the band wp.org reports; tightens as we track daily.
Install history since 5 Oct 2022
Recent reviews
All reviews on wp.org ↗- ★★★★★ Emmanuelle de Dardel2.4y ago
First message without codes to login. Have to wait the reply from the support that does not understand there wasn’t any codes. Then, too complicated to post blog posts on Patreon and correct all the wrong settings in WordPress blog, in a desktop. Sent all the bugs to support 6 weeks ago, then 2 weeks ago and then here 1 week ago. The support was surprised to read my messages. Still no replies then. This one-man-plugin-and-support is not serious and not effective for an annual membership. I don’t recommend it at all.
Read on wp.org ↗ - ★★★★★ CodeBard9.8y ago
This plugin was developed for in-house use, then matured to a plugin for release to public. We are using this in a few sites to render support to our users. Its easy to use and extensible. Multiple languages proved to be a great addition.
Read on wp.org ↗
Security history
via Wordfence Intelligence3 open vulnerabilities affect the current version (1.1.2). 1 of 4 disclosed are patched.
- 2026-10-09 CVE-2026-62024 Unrestricted Upload of File with Dangerous Type Affects <= 1.1.2 No patch available
- Open Medium · 6.4 CodeBard Help Desk <= 1.1.2 - Authenticated (Subscriber+) Stored Cross-Site Scripting ↗2025-02-14 CVE-2025-22757 Improper Neutralization of Input During Web Page Generation Affects <= 1.1.2 No patch available
- 2025-01-14 CVE-2025-22760 Improper Neutralization of Input During Web Page Generation Affects <= 1.1.2 No patch available
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
3 of 8 pass · checked 31 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description names no action; say what the plugin does for the site.
- ! Has a FAQ Only 1 question in the FAQ; 3 or more gives an assistant something to match.
- ! FAQ asks real questions 0 of 1 FAQ entries are headings, not questions ("undefined").
- ! Names who it is for One audience phrase ("if you have"); say who the plugin is for and what they use it for.
- ✓ Names what it works with Mentions WooCommerce, Twitter.
- ! Headings and lists 0 headings and 1 list; assistants quote headed sections and bullet lists, not paragraphs.
- ✓ Enough to quote 1,750 characters of description.
- ✓ Tags match the text 3 of 5 tags appear in the text; "support system", "support tickets" do not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
No tier crossings observed yet.
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Customer Support Ticket System & Helpdesk 400+ installs · 4.2★ · 2 shared tags A -
WP Advanced Ticket System, Elite Support Helpdesk 100+ installs · 4.0★ · 2 shared tags B -
Guest Support – Customer Support Ticket System Without Login 40+ installs · 4.1★ · 2 shared tags A - R Rollerblade 10+ installs · 3.7★ · 2 shared tags D
- T TD Ticket System 10+ installs · 3.5★ · 2 shared tags D
-
Support Helpdesk Ticket System Lite 10+ installs · 3.6★ · 2 shared tags
Embed this report card
Drop a live Pulse card for CodeBard Help Desk into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/codebard-help-desk" width="480" height="300" style="border:0" loading="lazy" title="CodeBard Help Desk — Plugin Pulse"></iframe> CodeBard Help Desk: 10+ active installs, 3.0★ (2 reviews). Plugin Pulse (WP Mayor), as of 2026-11-02. https://plugins.wpmayor.com/plugin/codebard-help-desk
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