IMsupporting Live Chat & AI Chatbot
by Live Chat By IMsupporting · AI
Also makes 1 other plugin · 50+ installs across the portfolio →
Add live chat with AI chatbot to your WordPress site. Real-time customer support with automated AI responses and human agent handoff.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
B 82/100
Few reviews
Active installs
40+
≈43 estimated
Momentum
-3%
downloads vs prior 30d
Biggest opportunity: “chatbot”, “free live chat” and “live chat” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
82 health vs 77 average across 3,394 AI plugins
Install conversion
How it's measured →0.1%
of downloads still active
At least 40 of 49.2K lifetime downloads are still running, below its category: the median AI plugin keeps 1.4%, across 1,010 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other AI plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 24 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Most to gain: Rating quality
Updated 129 days ago
Tested up to WordPress 6.9.11, the current branch or newer
5.0★ over 2 reviews, smoothed to 4.13★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
41
Momentum
Losing ground
-0.6
Velocity
places per keyword, 13d
29%
Breadth
of keywords climbing, 13d
+0.3
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| website handoff | #9 | #13 | up 1 |
| chatbot your tag | Not in the top 24 | ||
| free live chat your tag | Not in the top 24 | ||
| live chat your tag | Not in the top 24 | ||
| livechat your tag | Not in the top 24 | ||
| wordpress live chat your tag | Not in the top 24 | ||
11 searches this plugin appeared in over the last 90 days, 1 listed. 10 left out as unrelated or noise (years, numbers, stray words). 5 of its tags aren't in the top 24 for their own search.
What to do about it
- “chatbot”, “free live chat” and “live chat” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 5 Oct 2022 · 1,487 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 587 · peaks are release surges
Directory rank
Ranked about #21,400 to #22,800, alongside the other plugins at 40+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 21 Oct 2026.
Health trend
Composite health score, snapshotted daily
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
24
releases in the last 12 months
4mo ago
latest release · v5.0.9.2 · 24 Jun 2026
24
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 42% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “40+”. Our estimate pins where the real number sits.
Crossed into this band 4 months ago; a band this size takes about a year or more to cross, which places it about 31% of the way through.
At the current install trend, crossing 50+ in roughly 1461 days.
Install history since 18 Aug 2015
Recent reviews
All reviews on wp.org ↗- ★★★★★ monkeyspanner9.0y ago
works fine, installs fine, creates the account fine.
Read on wp.org ↗ - ★★★★★ JammyBond12.1y ago
Fairly easy to sign up and get working. Does what it says so far
Read on wp.org ↗
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 7.0
Languages
via translate.wordpress.orgTranslated into 1 language, 1 at 90% or more
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
6 of 8 pass · checked 26 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Add live chat with AI chatbot to your WordPress site. Real-time customer support with automated AI response..."
- ✓ Has a FAQ 12 questions in the FAQ.
- ✓ FAQ asks real questions 12 of 12 read like questions a user would type.
- ! Names who it is for One audience phrase ("use cases"); say who the plugin is for and what they use it for.
- ✓ Names what it works with Mentions WooCommerce, Facebook, YouTube.
- ✓ Headings and lists 8 headings and 9 lists.
- ✓ Enough to quote 1,975 characters of description.
- ! Tags match the text Only 2 of 5 tags appear in the text ("free live chat", "livechat", "wordpress live chat" missing).
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-07-11 30+ → 40+ up after 1 days in tier
- 2026-07-10 40+ → 30+ down after 12 days in tier
- 2026-06-28 20+ → 40+ up after 2 days in tier
- 2026-06-26 40+ → 20+ down after 41 days in tier
- 2026-05-16 30+ → 40+ up after 3 days in tier
- 2026-05-13 40+ → 30+ down after 104 days in tier
- 2026-01-29 50+ → 40+ down after 46 days in tier
- 2025-12-14 60+ → 50+ down after 226 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Tidio – Live Chat & AI Chatbots 70K+ installs · 4.7★ · 4 shared tags A -
Crisp – Live Chat and AI Chatbot 20K+ installs · 4.5★ · 4 shared tags A -
Zoho SalesIQ – Live chat, chatbots, and visitor tracking 10K+ installs · 4.0★ · 4 shared tags B -
Support Board Cloud 100+ installs · 4.1★ · 4 shared tags C -
SaleSmartly – Live Chat & Chat Bot Integrate 100+ installs · 4.2★ · 4 shared tags A -
3CX Free Live Chat, Calls & Messaging 100K+ installs · 4.6★ · 3 shared tags A
Embed this report card
Drop a live Pulse card for IMsupporting Live Chat & AI Chatbot into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/imsupporting" width="480" height="300" style="border:0" loading="lazy" title="IMsupporting Live Chat & AI Chatbot — Plugin Pulse"></iframe> IMsupporting Live Chat & AI Chatbot: 40+ active installs, 5.0★ (2 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/imsupporting
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