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wp.org search vs our merit ranking: “free live video chat”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “free live video chat”, we agree with wp.org on the top plugin, and our order differs from theirs on 10 of the top 20.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

Chatra Live Chat + ChatBot + Cart Saver shows at wp.org #7 but places #17 on merit, a gap of 10 places. Its 2K+ installs carry it up the search order; its 5.0★ average from 12 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

Translate WordPress with GTranslate places #10 on merit, 4.9★ from 4,962 reviews, but shows at wp.org #18. A smaller install base keeps it further down the default search order than its quality signals alone would.

How this rank is calculated

Each plugin's merit score multiplies these inputs together: how recently it was updated, how current its "tested up to" WordPress version is, its install base (log scale, capped at 10 million), its support thread resolution rate, and a rating score. The rating score weights the star average by review volume against a sitewide prior, then scales it by the lower bound of the share of 4 and 5 star reviews. A plugin with 3.7 stars from tens of thousands of reviews can still outscore a 4.9 with a few dozen, because the small sample carries less certainty.

A health factor between 0.4 and 1.15 then adjusts that score for what wp.org's search can't see: PHP fatals or failed activations on a test install, PHP and WordPress compatibility, memory and page-speed footprint, suspicious review patterns, closure risk, and a large install base with very few reviews. Clean, adopted plugins earn a small lift.

A keyword ranking starts from wp.org's search order for the term, weighting each position by 1 divided by its place, then applies the merit correction and health factor above. Relevance to the keyword stays in the result, so the order can differ from the all-categories list on /best, which scores plugins with no search term.

Hover a row to see the main reason for its position.

merit plugin wp.org
1 Tidio – Live Chat & AI Chatbots 70K+ · 4.8★ (395) wp.org #1 2 3CX Free Live Chat, Calls & Messaging 100K+ · 4.6★ (820) wp.org #2 3 Tawk.To Live Chat 100K+ · 4.6★ (142) wp.org #3 ↑1 4 Floating Chat Widget: Contact Chat Icons, Telegram Chat, Line Messenger, WeChat, Email, SMS, Call Button – Chaty 300K+ · 5.0★ (1,245) wp.org #6 ↓3 wp.org ranks it 2 places below merit 5 Live Chat by Formilla – Real-time Chat & Chatbots Plugin 2K+ · 4.8★ (116) wp.org #4 ↑1 wp.org ranks it 1 place above merit 6 Better Messages – Chat Rooms, Group Chat, Private Messages & AI Chat Bots 10K+ · 4.8★ (142) wp.org #5 ↑1 wp.org ranks it 1 place above merit 7 Anti-Spam, Spam FireWall by CleanTalk 200K+ · 4.8★ (3,224) wp.org #10 ↑2 wp.org ranks it 3 places below merit 8 Sticky Chat Widget – Floating Chat Icons, Contact Form, Call, Click to Chat, Email & Message Buttons 10K+ · 5.0★ (39) wp.org #8 9 Live Composer – Free WordPress Website Builder 10K+ · 4.4★ (212) wp.org #11 wp.org ranks it 2 places below merit 10 Translate WordPress with GTranslate 900K+ · 4.9★ (4,962) wp.org #18 wp.org ranks it 8 places below merit 11 ElementsKit Elementor Addons – Advanced Widgets & Templates Addons for Elementor 1M+ · 4.9★ (2,052) wp.org #16 ↑1 wp.org ranks it 5 places below merit 12 Premium Addons for Elementor – AI-Ready Elementor Addons, Widgets & Templates 600K+ · 4.9★ (1,680) wp.org #19 ↓4 wp.org ranks it 7 places below merit 13 Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button 40K+ · 5.0★ (23) wp.org #9 ↑1 wp.org ranks it 4 places above merit 14 Crisp – Live Chat and AI Chatbot 10K+ · 4.6★ (73) wp.org #12 ↓3 wp.org ranks it 2 places above merit 15 Essential Addons for Elementor – Popular Elementor Templates & Widgets 1M+ · 4.9★ (4,133) wp.org #23 wp.org ranks it 8 places below merit 16 Wise Chat 4K+ · 4.4★ (105) wp.org #13 ↑1 wp.org ranks it 3 places above merit 17 Chatra Live Chat + ChatBot + Cart Saver 2K+ · 5.0★ (12) wp.org #7 wp.org ranks it 10 places above merit 18 OneClick Chat to Order 30K+ · 4.8★ (84) wp.org #22 wp.org ranks it 4 places below merit 19 Free Live Chat Support 500+ · 4.0★ (26) wp.org #21 wp.org ranks it 2 places below merit 20 Live Shopping & Shoppable Videos For WooCommerce 300+ · 4.6★ (9) wp.org #14 ↓1 wp.org ranks it 6 places above merit 21 ChatHelp – Click to Chat Button, Chat to Order for WooCommerce & Floating Chat Form 2K+ · 4.4★ (9) wp.org #15 ↑1 wp.org ranks it 6 places above merit 22 Animated Floating Chat Button 4K+ · 5.0★ (6) wp.org #20 wp.org ranks it 2 places above merit 23 Chatroll Live Chat 200+ · 4.0★ (5) wp.org #17 ↑2 wp.org ranks it 6 places above merit 24 Better Chat Support for Messenger 1K+ · 5.0★ (5) wp.org #24

Merit ranking caps the install boost at 10M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.