Desku.io – Live Chat, Help Desk & Knowledge Base
AI customer service software for WordPress—live chat, instant replies & a smart knowledge base to boost support in minutes.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
B 84/100
Few reviews
Active installs
10+
≈17 estimated
Momentum
-36%
downloads vs prior 30d
Biggest opportunity: One page off on “help desk”. #15 puts you just past the first ten results, where almost all the clicks stop. The gap to close is small.
84 health vs 77 average across 3,401 AI plugins
Install conversion
How it's measured →0.3%
of downloads still active
At least 10 of 3.4K lifetime downloads are still running, below its category: the median AI plugin keeps 1.4%, across 1,015 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other AI plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 12 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Recent review vibe
read from the latest 2 reviews to 2024-02-08Only two reviews here, both 5-star, praising the unified inbox, AI assist and live chat handoff for e-commerce support.
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Most to gain: Rating quality
Updated 12 days ago
Tested up to WordPress 7.1.4, the current branch or newer
5.0★ over 2 reviews, smoothed to 4.13★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
34
Momentum
Losing ground
-0.2
Velocity
places per keyword, 28d
7%
Breadth
of keywords climbing, 28d
+0.1
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| help desk your tag | #15 | #22 | down 2 |
| facebook help desk | #14 | #23 | 0 |
| help desk software | #14 | #20 | 0 |
| easy tickets help desk | #21 | #22 | 0 |
| ai powered customer support your tag | Not in the top 24 | ||
| ecommerce customer support your tag | Not in the top 24 | ||
| live chat your tag | Not in the top 24 | ||
| no code chatbot builder your tag | Not in the top 24 | ||
16 searches this plugin appeared in over the last 90 days, 4 listed. 12 left out as unrelated or noise (years, numbers, stray words). 4 of its tags aren't in the top 24 for their own search.
What to do about it
- One page off on “help desk”. #15 puts you just past the first ten results, where almost all the clicks stop. The gap to close is small.
- “ai powered customer support”, “ecommerce customer support” and “live chat” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 2 Jan 2024 · 1,036 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 541 · peaks are release surges
Directory rank
Ranked about #30,400 to #44,800, alongside the other plugins at 10+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 1 Nov 2026.
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
12
releases in the last 12 months
12d ago
latest release · v2.3.1 · 21 Oct 2026
14
tagged releases on record
Recent releases
Estimated active installs
The public count shows “10+”. Our estimate pins where the real number sits.
Modeled within the band wp.org reports; tightens as we track daily.
Install history since 1 Jan 2024
Recent reviews
All reviews on wp.org ↗- ★★★★★ saasmonks2.7y ago
Recently found desku ai livechat software and its a game changer, one of the best intercom alternative. we are using its unified inbox and its so easy to have all customer data, AI Assist and livechat human handoff features all in a single click.This is going to be a huge hit once they gain traction.Keep up the good work.
Read on wp.org ↗ - ★★★★★ jignesh24042.8y ago
very usefull plugin for e-commerce operators for customer support(satisfaction)
Read on wp.org ↗
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
6 of 8 pass · checked 28 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "AI customer service software for WordPress—live chat, instant replies & a smart knowledge base to boost sup..."
- ✓ Has a FAQ 5 questions in the FAQ.
- ✓ FAQ asks real questions 5 of 5 read like questions a user would type.
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ✓ Names what it works with Mentions WooCommerce, Easy Digital Downloads, Instagram, Facebook.
- ✓ Headings and lists 14 headings and 3 lists.
- ✓ Enough to quote 6,063 characters of description.
- ! Tags match the text Only 2 of 5 tags appear in the text ("AI-powered customer support", "ecommerce customer support", "no code chatbot builder" missing).
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
No tier crossings observed yet.
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Live Chat with Messenger Customer Chat 3K+ installs · 4.5★ · 2 shared tags C -
Re:amaze Helpdesk & Live Chat 300+ installs · 4.1★ · 2 shared tags C -
Gleap for WordPress & WooCommerce 300+ installs · 4.3★ · 2 shared tags A -
RingQ Free Live Chat, Calls & Messaging 20+ installs · 3.6★ · 2 shared tags -
HubSpot All-In-One Marketing – Forms, Popups, Live Chat 200K+ installs · 4.3★ · 1 shared tag A -
3CX Free Live Chat, Calls & Messaging 100K+ installs · 4.6★ · 1 shared tag A
Embed this report card
Drop a live Pulse card for Desku.io – Live Chat, Help Desk & Knowledge Base into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/desku-livechat-ai-chatbot" width="480" height="300" style="border:0" loading="lazy" title="Desku.io – Live Chat, Help Desk & Knowledge Base — Plugin Pulse"></iframe> Desku.io – Live Chat, Help Desk & Knowledge Base: 10+ active installs, 5.0★ (2 reviews). Plugin Pulse (WP Mayor), as of 2026-11-02. https://plugins.wpmayor.com/plugin/desku-livechat-ai-chatbot
Spotted a number that looks wrong? Report a data issue and we'll check it against the source.