Hive Support | AI-Powered Help Desk, Live Chat and Chatbot
by Hive Support · AI
The All-In-One Help Desk, Live Chat & AI Chatbot Plugin for WordPress.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
B 82/100
Few reviews
Active installs
30+
≈37 estimated
Momentum
-21%
downloads vs prior 30d
Biggest opportunity: Swap “ai chatbot” for “hive”. “ai chatbot” isn't earning its slot: you're not in the first 24 results for its own search. “hive” sits at #6 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
82 health vs 77 average across 3,393 AI plugins
Install conversion
How it's measured →0.3%
of downloads still active
At least 30 of 11.6K lifetime downloads are still running, below its category: the median AI plugin keeps 1.4%, across 1,010 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other AI plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Most to gain: Rating quality
Updated 160 days ago
Tested up to WordPress 7.0.8, the current branch or newer
5.0★ over 2 reviews, smoothed to 4.13★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
37
Momentum
Losing ground
-0.2
Velocity
places per keyword, 26d
16%
Breadth
of keywords climbing, 26d
-0.2
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| hive | #6 | #9 | 0 |
| help desk | #8 | #19 | 0 |
| help desk software | #6 | #18 | 0 |
| facebook help desk | #7 | #20 | 0 |
| support desk | #7 | #20 | 0 |
| easy tickets help desk | #15 | #21 | 0 |
| self help support | #20 | #23 | down 1 |
| live support software | #24 | #24 | 0 |
| customer support software | #24 | #24 | down 1 |
| ai chatbot your tag | Not in the top 24 | ||
| customer support your tag | Not in the top 24 | ||
| helpdesk your tag | Not in the top 24 | ||
| live chat your tag | Not in the top 24 | ||
| ticketing system your tag | Not in the top 24 | ||
22 searches this plugin appeared in over the last 90 days, 9 listed. 13 left out as unrelated or noise (years, numbers, stray words). 5 of its tags aren't in the top 24 for their own search.
What to do about it
- Swap “ai chatbot” for “hive”. “ai chatbot” isn't earning its slot: you're not in the first 24 results for its own search. “hive” sits at #6 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
Daily downloads
Since 1 Nov 2024 · 730 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 580 · peaks are release surges
Directory rank
Ranked about #23,100 to #25,000, alongside the other plugins at 30+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 1 Nov 2026.
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
Estimated active installs
The public count shows “30+”. Our estimate pins where the real number sits.
Modeled within the band wp.org reports; tightens as we track daily.
Install history since 15 Sep 2026
Security history
via Wordfence IntelligenceAll 11 disclosed vulnerabilities are patched in the current version (2.0.3). Sites still on an older version should update.
- 2025-04-15 CVE-2025-32666 Improper Neutralization of Input During Web Page Generation Affects <= 1.2.5 Patched in 1.2.6
- 2025-04-15 CVE-2025-32635 Exposure of Sensitive Information to an Unauthorized Actor Affects <= 1.2.6 Patched in 1.2.7
- Patched Medium · 6.4 Hive Support <= 1.2.11 - Authenticated (Subscriber+) Stored Cross-Site Scripting ↗2025-04-08 CVE-2025-32214 Improper Neutralization of Input During Web Page Generation Affects <= 1.2.11 Patched in 1.2.12
- Patched Medium · 6.5 Hive Support – WordPress Help Desk <= 1.1.2 - Authenticated (Subscriber+) SQL Injection ↗2024-12-11 CVE-2024-54304 Improper Neutralization of Special Elements used in an SQL Command Affects <= 1.1.2 Patched in 1.1.3
- Patched High · 8.8 Hive Support – WordPress Help Desk <= 1.1.1 - Authenticated (Subscriber+) Arbitrary File Upload ↗2024-11-11 CVE-2024-52370 Unrestricted Upload of File with Dangerous Type Affects <= 1.1.1 Patched in 1.1.2
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
7 of 8 pass · checked 28 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "The All-In-One Help Desk, Live Chat & AI Chatbot Plugin for WordPress."
- ✓ Has a FAQ 8 questions in the FAQ.
- ✓ FAQ asks real questions 8 of 8 read like questions a user would type.
- ! Names who it is for One audience phrase ("built for"); say who the plugin is for and what they use it for.
- ✓ Names what it works with Mentions WooCommerce, Slack, Discord, Telegram and 3 more.
- ✓ Headings and lists 11 headings and 3 lists.
- ✓ Enough to quote 7,025 characters of description.
- ✓ Tags match the text 4 of 5 tags appear in the text; "ticketing system" does not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
No tier crossings observed yet.
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
ThriveDesk – Live Chat, AI Chatbot, Helpdesk & Customer Support Ticket System 100+ installs · 4.2★ · 4 shared tags A -
Paldesk – Live Chat & Helpdesk 20+ installs · 4.0★ · 4 shared tags D -
SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 10K+ installs · 4.8★ · 3 shared tags A -
JS Help Desk – AI-Powered Support & Ticketing System 7K+ installs · 3.7★ · 3 shared tags B -
Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System 3K+ installs · 4.2★ · 3 shared tags B -
Social Intents – Live Chat 300+ installs · 3.7★ · 3 shared tags C
Embed this report card
Drop a live Pulse card for Hive Support | AI-Powered Help Desk, Live Chat and Chatbot into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/hive-support" width="480" height="300" style="border:0" loading="lazy" title="Hive Support | AI-Powered Help Desk, Live Chat and Chatbot — Plugin Pulse"></iframe> Hive Support | AI-Powered Help Desk, Live Chat and Chatbot: 30+ active installs, 5.0★ (2 reviews). Plugin Pulse (WP Mayor), as of 2026-11-01. https://plugins.wpmayor.com/plugin/hive-support
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