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wp.org search vs our merit ranking: “support ticket”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “support ticket”, we agree with wp.org on the top plugin, and our order differs from theirs on 9 of the top 20. 5 plugins are pushed down for signals wp.org ignores: errors, a host-installed base, or removal risk.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether it throws errors on current PHP, whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

Helpdesk Support Ticket System for WooCommerce shows at wp.org #10 but places #24 on merit, a gap of 14 places. Its 200+ installs carry it up the search order; its 5.0★ average from 1 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

All-In-One Security (AIOS) – Security and Firewall places #10 on merit, 4.7★ from 1720 reviews, but shows at wp.org #24. A smaller install base keeps it further down the default search order than its quality signals alone would.

merit plugin wp.org
1 Fluent Support – Helpdesk & Customer Support Ticket System 10K+ · 4.6★ (69) wp.org #1 2 SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 10K+ · 4.9★ (289) wp.org #2 ↑3 3 Events Manager – Calendar, Bookings, Tickets, Appointments and more! 60K+ · 4.2★ (551) wp.org #3 ↓1 4 The Events Calendar 600K+ · 4.2★ (2461) wp.org #9 ↑2 5 too low 5 JS Help Desk – AI-Powered Support & Ticketing System 7K+ · 3.7★ (74) wp.org #4 ↓1 1 too high 6 Event Tickets and Registration 90K+ · 3.5★ (236) wp.org #5 ↓1 1 too high 7 Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ · 5.0★ (775) wp.org #17 ↓3 10 too low 8 Awesome Support – WordPress HelpDesk & Support Plugin 6K+ · 3.5★ (194) wp.org #7 1 too high 9 Customer Support Ticket System & Helpdesk 400+ · 4.3★ (27) wp.org #8 1 too high 10 All-In-One Security (AIOS) – Security and Firewall 1M+ · 4.7★ (1720) wp.org #24 ↓1 14 too low 11 Event Booking Manager for WooCommerce – Sell Tickets, Event Registration, RSVP & Event Calendar 7K+ · 4.5★ (167) wp.org #12 ↓2 1 too low 12 Ticket Tailor — Event Ticketing & Registration 4K+ · 4.3★ (46) wp.org #13 ↑4 1 too low 13 WP Event Manager – Events Calendar, Registrations, Sell Tickets with WooCommerce 20K+ · 4.0★ (249) wp.org #21 ↑1 8 too low 14 Eventin – Events Calendar, Tickets, Registration, Booking & WooCommerce 10K+ · 4.7★ (413) wp.org #18 ↓2 4 too low 15 Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System 3K+ · 4.5★ (10) wp.org #6 9 too high 16 EventPrime – Events Calendar, Bookings, Tickets & AI 7K+ · 4.4★ (85) wp.org #15 ↓2 1 too high 17 Bus Ticket Booking with Seat Reservation 700+ · 4.9★ (41) wp.org #20 3 too low 18 Event Tickets with Ticket Scanner 1K+ · 4.8★ (24) wp.org #16 ↓1 2 too high 19 Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin 3K+ · 5.0★ (8) wp.org #11 ↓2 8 too high 20 WP Support Ticket 90+ · 3.7★ (6) wp.org #14 ↓2 6 too high 21 Better Chat Support for Messenger 1K+ · 5.0★ (5) wp.org #23 ↑1 2 too low 22 ZenCommunity – Community, Forum, Social Network, Chat & Support Tickets 20+ · 5.0★ (3) wp.org #19 3 too high 23 Guest Support – Customer Support Ticket System Without Login 40+ · 5.0★ (3) wp.org #22 ↓2 1 too high 24 Helpdesk Support Ticket System for WooCommerce 200+ · 5.0★ (1) wp.org #10 14 too high

Merit ranking caps the install boost at 1M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted Bayesian score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.