Nirweb support
by NirWp Team · Chat & Support
NirWeb support is a great help desk and support plugin for WordPress with full support of WooCommerce
49 health vs 63 average across 672 Chat & Support plugins
Removal-risk signals
28/100Maintenance and integrity signals that tend to precede a WordPress.org removal. Not an official status, a heads-up to act.
- Not actively maintained. No update in about 2 years.
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Room to improve
Biggest win: Update recency
To rank higher: Last updated 998 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.
Get the full rank-higher report →Daily downloads
Since 2022-10-05 · 1,425 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peaks are release surges
234
now · peak 1.2K
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
No release in a yearHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
0
releases in the last 12 months
5.0y ago
latest release · v2.7.6
3
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 97% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “800+”. Our estimate pins where the real number sits.
Refined from the date this plugin crossed into its current band.
Install history · since 2022-06-28 · 1,420 observations
Estimated value
What this plugin might earn a year, and what it might sell for. Modeled from public signals; we don't see anyone's books.
Est. annual revenue
Est. acquisition value
No paid tier is visible, so we don't put a figure on revenue or sale value: that would be guessing. The install base is a real asset to an acquirer, just not one public data lets us price. A small install base leaves thin data to model from.
Details
Recent reviews
All reviews on wp.org ↗- ★★★★★ vivies2.7y ago
The user interface is one of the best out there, but there is no documentation or user guide anywhere to be found. Moving on, sadly.
Read on wp.org ↗ - ★★★★★ sadeghpm3.7y ago
متاسفانه پر از باگ هست. چون در حال استفاده بود، مجبورم کلی باگ فاجعه ازش بگیرم ..تا بتونم ادامه بدم. به هیچ عنوان استفاده نکنید.
Read on wp.org ↗ - ★★★★★ Mohammad Parsa3.8y ago
افزونه دارای ایرادات فنی بسیار زیادی هست و حیف این همه زمان که برای نصب افزونه گذاشتیم و حیف این همه زمان که برای برنامه نویسیش گذاشته شده
Read on wp.org ↗ - ★★★★★ neomie60114.0y ago
Grateful you created this plugin, it is amazing!
Read on wp.org ↗ - ★★★★★ Faizal S4.1y ago
Hi I doing this for pre sales question or product registration where user can select product even they did not already purchase item. Can you add this features? Thank you
Read on wp.org ↗ - ★★★★★ mohammadpoor4.4y ago
خیلی جالب و عالی هستش امیدوارم همچنان به کارتون ادامه بدین. تشکر
Read on wp.org ↗ - ★★★★★ Sebastian Nøhr4.5y ago
This plugin do not work
Read on wp.org ↗ - ★★★★★ hadi13134.7y ago
واقعا از تیم سازنده این افزونه تشکر میکنم واقعا عالی بود این افزونه ممنون در صورت امکان ارسال پیامک رو هم اضافه کنید تا در صورت پاسخ دادن به تیکت یک پیامک به مشتری ارسال شود This topic was modified 4 years, 2 months ago by hadi1313.
Read on wp.org ↗
Known vulnerabilities
via Wordfence Intelligence2 disclosed vulnerabilities on record for this plugin, 1 still affects the current version.
- Medium · 4.3 Nirweb support <= 3.0.3 - Missing Authorization ↗
- Critical · 9.8 Nirweb support <= 2.7.9 - SQL Injection ↗2022-05-02 CVE-2022-0781 Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection') Affects <= 2.7.9 Patched in 2.8.2
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 6.4.1
Languages
via translate.wordpress.orgTranslated into 5 languages, 1 at 90% or more · development strings
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-06-12 700+ → 800+ up after 13 days in tier
- 2026-05-30 600+ → 700+ up after 31 days in tier
- 2026-04-29 700+ → 600+ down after 1 days in tier
- 2026-04-28 900+ → 700+ down after 4 days in tier
- 2026-04-24 1K+ → 900+ down
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Awesome Support – WordPress HelpDesk & Support Plugin 6K+ installs · 3.5★ · 4 shared tags B -
Chimney Rock Support Tickets — installs · 3.6★ · 4 shared tags D -
Help Desk WP — installs · 3.6★ · 4 shared tags D -
Customer Support Ticket System & Helpdesk 400+ installs · 4.2★ · 3 shared tags A -
ELEX WordPress HelpDesk & Customer Ticketing System 300+ installs · 3.9★ · 3 shared tags B -
WP Advanced Ticket System, Elite Support Helpdesk 200+ installs · 4.0★ · 3 shared tags B
Embed this report card
Drop a live Pulse card for Nirweb support into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/nirweb-support" width="480" height="300" style="border:0" loading="lazy" title="Nirweb support — Plugin Pulse"></iframe> Nirweb support: 800+ active installs, 4.2★ (12 reviews). Plugin Pulse (WP Mayor), as of 2026-08-29. https://plugins.wpmayor.com/plugin/nirweb-support