Nirweb support
by NirWp Team · Chat & Support
Also makes 1 other plugin · 720+ installs across the portfolio →
NirWeb support is a great help desk and support plugin for WordPress with full support of WooCommerce
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
D 50/100
Stale · Likely abandoned · Open vulnerability
Active installs
700+
≈790 estimated
Momentum
+8%
downloads vs prior 30d
Biggest opportunity: “helpdesk”, “support” and “support ticket” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
50 health vs 64 average across 1,175 Chat & Support plugins
Install conversion
How it's measured →2.9%
of downloads still active
At least 700 of 23.8K lifetime downloads are still running, above its category: the median Chat & Support plugin keeps 0.8%, across 629 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Removal-risk signals
28/100Maintenance and integrity signals that tend to precede a WordPress.org removal. Not an official status, a heads-up to act.
- Not actively maintained. No update in about 2 years.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Room to improve
Most to gain: Update recency
Updated 1061 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 6.4.14; the current branch is 6.8
4.2★ over 12 reviews, smoothed to 4.12★ and held back under 25 reviews
4 of 5 tags set · short description in place
To rank higher: Last updated 1061 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
Not enough tracked days yet to call a direction. Momentum needs at least three keywords measured a week or more apart.
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| helpdesk your tag | Not in the top 24 | ||
| support your tag | Not in the top 24 | ||
| support ticket your tag | Not in the top 24 | ||
| ticket system your tag | Not in the top 24 | ||
1 search this plugin appeared in over the last 90 days, 0 listed. 1 left out as unrelated or noise (years, numbers, stray words). 4 of its tags aren't in the top 24 for their own search.
What to do about it
- “helpdesk”, “support” and “support ticket” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 1.2K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
No release in a yearHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
0
releases in the last 12 months
2.9y ago
latest release · v3.0.3 · 5 Dec 2023
4
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 97% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “700+”. Our estimate pins where the real number sits.
Crossed into this band 52 days ago and a band this size takes about a year or more to cross, so the real count is still just under 800.
At the current install trend, crossing 800+ in roughly 344 days.
Install history since 28 Jun 2022
Recent reviews
All reviews on wp.org ↗- ★★★★★ vivies2.9y ago
The user interface is one of the best out there, but there is no documentation or user guide anywhere to be found. Moving on, sadly.
Read on wp.org ↗ - ★★★★★ sadeghpm3.9y ago
متاسفانه پر از باگ هست. چون در حال استفاده بود، مجبورم کلی باگ فاجعه ازش بگیرم ..تا بتونم ادامه بدم. به هیچ عنوان استفاده نکنید.
Read on wp.org ↗ - ★★★★★ Mohammad Parsa4.0y ago
افزونه دارای ایرادات فنی بسیار زیادی هست و حیف این همه زمان که برای نصب افزونه گذاشتیم و حیف این همه زمان که برای برنامه نویسیش گذاشته شده
Read on wp.org ↗ - ★★★★★ neomie60114.1y ago
Grateful you created this plugin, it is amazing!
Read on wp.org ↗ - ★★★★★ Faizal S4.3y ago
Hi I doing this for pre sales question or product registration where user can select product even they did not already purchase item. Can you add this features? Thank you
Read on wp.org ↗ - ★★★★★ mohammadpoor4.6y ago
خیلی جالب و عالی هستش امیدوارم همچنان به کارتون ادامه بدین. تشکر
Read on wp.org ↗ - ★★★★★ Sebastian Nøhr4.6y ago
This plugin do not work
Read on wp.org ↗ - ★★★★★ hadi13134.8y ago
واقعا از تیم سازنده این افزونه تشکر میکنم واقعا عالی بود این افزونه ممنون در صورت امکان ارسال پیامک رو هم اضافه کنید تا در صورت پاسخ دادن به تیکت یک پیامک به مشتری ارسال شود This topic was modified 4 years, 2 months ago by hadi1313.
Read on wp.org ↗
Security history
via Wordfence Intelligence1 open vulnerability affects the current version (3.0.3). 1 of 2 disclosed are patched.
- 2022-05-02 CVE-2022-0781 Improper Neutralization of Special Elements used in an SQL Command Affects <= 2.7.9 Patched in 2.8.2
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 6.4.1
Languages
via translate.wordpress.orgTranslated into 5 languages, 1 at 90% or more · development strings
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
4 of 8 pass · checked 29 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "NirWeb support is a great help desk and support plugin for WordPress with full support of WooCommerce"
- ! Has a FAQ Only 1 question in the FAQ; 3 or more gives an assistant something to match.
- ! FAQ asks real questions 0 of 1 FAQ entries are headings, not questions ("undefined").
- ✓ Names who it is for Names its audience or use cases ("if you need", "if you want").
- ✓ Names what it works with Mentions WooCommerce, Easy Digital Downloads.
- ! Headings and lists 1 heading and 1 list; assistants quote headed sections and bullet lists, not paragraphs.
- ✓ Enough to quote 2,440 characters of description.
- ! Tags match the text Only 1 of 4 tags appear in the text ("helpdesk", "Support Ticket", "ticket system" missing).
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-09-09 800+ → 700+ down after 89 days in tier
- 2026-06-12 700+ → 800+ up after 13 days in tier
- 2026-05-30 600+ → 700+ up after 31 days in tier
- 2026-04-29 700+ → 600+ down after 1 days in tier
- 2026-04-28 900+ → 700+ down after 4 days in tier
- 2026-04-24 1K+ → 900+ down
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Awesome Support – WordPress HelpDesk & Support Plugin 6K+ installs · 3.5★ · 4 shared tags B -
Chimney Rock Support Tickets — installs · 3.6★ · 4 shared tags -
Help Desk WP — installs · 3.6★ · 4 shared tags -
Customer Support Ticket System & Helpdesk 400+ installs · 4.2★ · 3 shared tags A -
ELEX WordPress HelpDesk & Customer Ticketing System 200+ installs · 3.9★ · 3 shared tags B -
WP Advanced Ticket System, Elite Support Helpdesk 100+ installs · 4.0★ · 3 shared tags B
Embed this report card
Drop a live Pulse card for Nirweb support into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/nirweb-support" width="480" height="300" style="border:0" loading="lazy" title="Nirweb support — Plugin Pulse"></iframe> Nirweb support: 700+ active installs, 4.2★ (12 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/nirweb-support
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