ELEX WordPress HelpDesk & Customer Ticketing System

How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.

Directory rank vs rivals

wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you

How often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.

Share of active installs on each version of this plugin · 71% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.

Refined from the date this plugin crossed into its current band.

No paid tier is visible, so we don't put a figure on revenue or sale value: that would be guessing. The install base is a real asset to an acquirer, just not one public data lets us price. A small install base leaves thin data to model from.

14 disclosed vulnerabilities on record for this plugin, all fixed in the current version. Sites on older versions stay exposed until they update.

1. Medium · 6.5 ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.6 - Authenticated (Subscriber+) SQL Injection ↗
   2026-06-02 CVE-2026-48964 Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection') Affects <= 3.3.6 Patched in 3.3.7
2. Medium · 5.3 ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.5 - Missing Authorization to Authenticated (Subscriber+) Settings Update ↗
   2026-02-04 CVE-2025-14079 Missing Authorization Affects <= 3.3.5 Patched in 3.3.6
3. Medium · 4.3 ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.5 - Missing Authorization ↗
   2026-01-27 CVE-2025-68837 Missing Authorization Affects <= 3.3.5 Patched in 3.3.6
4. High · 7.2 ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.4 - Unauthenticated Stored Cross-Site Scripting ↗
   2025-12-20 CVE-2025-9343 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') Affects <= 3.3.4 Patched in 3.3.5
5. Medium · 6.3 ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.2 - Authenticated (Contributor+) Privilege Escalation via eh_crm_edit_agent AJAX Action ↗
   2025-12-01 CVE-2025-13534 Improper Privilege Management Affects <= 3.3.2 Patched in 3.3.3
6. Critical · 9.8 ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Unauthenticated Arbitrary File Upload ↗
   2025-11-20 CVE-2025-11456 Unrestricted Upload of File with Dangerous Type Affects <= 3.3.1 Patched in 3.3.2
7. Medium · 4.3 ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Ticket Restore ↗
   2025-11-20 CVE-2025-12023 Missing Authorization Affects <= 3.3.1 Patched in 3.3.2
8. Medium · 4.3 ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Trash Empty ↗
   2025-11-20 CVE-2025-12085 Missing Authorization Affects <= 3.3.1 Patched in 3.3.2
9. Medium · 4.3 ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Trash Restore ↗
   2025-11-20 CVE-2025-12022 Missing Authorization Affects <= 3.3.1 Patched in 3.3.2
10. Medium · 4.3 ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.0 - Missing Authorization to Authenitcated (Subscriber+) to Scheduled Trigger Deletion ↗
    2025-11-20 CVE-2025-12169 Missing Authorization Affects <= 3.3.0 Patched in 3.3.1
11. Medium · 4.3 ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Role Removal ↗
    2025-11-20 CVE-2025-10054 Missing Authorization Affects <= 3.3.1 Patched in 3.3.2
12. Medium · 4.3 ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.9 - Authenticated (Subscriber+) Insecure Direct Object Reference via 'eh_crm_ticket_single_view_client' ↗
    2025-11-20 CVE-2025-10039 Authorization Bypass Through User-Controlled Key Affects <= 3.2.9 Patched in 3.3.0
13. High · 8.8 ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.9 - Authenticated (Subscriber+) Arbitrary File Upload ↗
    2025-05-08 CVE-2025-47658 Unrestricted Upload of File with Dangerous Type Affects <= 3.2.9 Patched in 3.3.0
14. High · 8.8 ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.6 - Missing Authorization to Authenticated (Subscriber+) Privilege Escalation ↗
    2025-01-31 CVE-2024-12171 Missing Authorization Affects <= 3.2.6 Patched in 3.2.7

Automated install-time checks, tested on PHP 8.1.12 · WP 7.0.1

Growth timeline

Install-tier crossings we have observed, and how long each tier took to outgrow

1. 2025-11-15 400+ → 300+ down after 1 days in tier
2. 2025-11-14 300+ → 400+ up after 7 days in tier
3. 2025-11-07 400+ → 300+ down after 1 days in tier
4. 2025-11-06 300+ → 400+ up after 13 days in tier
5. 2025-10-24 400+ → 300+ down after 2 days in tier
6. 2025-10-22 300+ → 400+ up after 18 days in tier
7. 2025-10-04 400+ → 300+ down after 1 days in tier
8. 2025-10-03 300+ → 400+ up after 2 days in tier

Competes with

The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).

• Fluent Support – Helpdesk & Customer Support Ticket System 10K+ installs · 4.5★ · 2 shared tags A
• Google for WooCommerce 800K+ installs · 2.8★ · 1 shared tag B
• WooCommerce PayPal Payments 800K+ installs · 2.9★ · 1 shared tag B
• WooCommerce Stripe Payment Gateway 700K+ installs · 3.1★ · 1 shared tag B
• WooCommerce Tax (formerly WooCommerce Shipping & Tax) 500K+ installs · 2.2★ · 1 shared tag C
• WooCommerce Legacy REST API 400K+ installs · 2.2★ · 1 shared tag D

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ELEX WordPress HelpDesk & Customer Ticketing System: 300+ active installs, 3.9★ (7 reviews). Plugin Pulse (WP Mayor), as of 2026-08-30. https://plugins.wpmayor.com/plugin/elex-helpdesk-customer-support-ticket-system