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ELEX WordPress HelpDesk & Customer Ticketing System

by ELEXtensions · eCommerce

ELEX WordPress HelpDesk & Customer Ticketing System offers top-notch features for the best customer support experience.

⚠ Few reviews
How scoring works →
83 Health · B
Maintenance 100/100
Rating quality 72/100
Support 70/100

83 health vs 78 average across 1,324 eCommerce plugins

Daily downloads

Since 2022-10-05 · 1,380 days · wp.org + Plugin Pulse archive

-50% vs prior 30d
Oct 22
Jul 26

30-day downloads

Rolling 30-day volume · peaks are release surges

254

now · peak 1.3K

Directory rank vs rivals

wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you

ELEX WordPress HelpD · #10855 Fluent Support · #2015 Google for WooCommer · #75 WooCommerce PayPal P · #80

Rating trend

Star average over time · dips mark rough releases

Downloads per 1k installs · 30d

Engagement proxy · release spikes are signal, a long slide is an aging base

Estimated active installs

wp.org reports only “300+”. The real number sits in this band.

tracked estimate
300–400 ≈370

Refined from the date this plugin crossed into its current band.

Install history · since 2022-10-04 · 1,382 observations

Details

Version
3.3.7
Last updated
2mo ago
Added
2020-05-27 · 6 yrs on WP
Requires WP
3.0.1
Tested up to
6.9.4
Requires PHP
7.1.8

Growth timeline

Install-band crossings we have observed, and how long each band took to outgrow

  1. 2025-11-15 400+ → 300+ down after 1 days in band
  2. 2025-11-14 300+ → 400+ up after 7 days in band
  3. 2025-11-07 400+ → 300+ down after 1 days in band
  4. 2025-11-06 300+ → 400+ up after 13 days in band
  5. 2025-10-24 400+ → 300+ down after 2 days in band
  6. 2025-10-22 300+ → 400+ up after 18 days in band
  7. 2025-10-04 400+ → 300+ down after 1 days in band
  8. 2025-10-03 300+ → 400+ up after 2 days in band

Competes with

The plugins that solve the same job, ranked by shared tags then reach — closest match first

Compare head to head →

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ELEX WordPress HelpDesk & Customer Ticketing System: 300+ active installs, 3.9★ (7 reviews). Plugin Pulse (WP Mayor), as of 2026-07-16. https://plugins.wpmayor.com/plugin/elex-helpdesk-customer-support-ticket-system