ELEX WordPress HelpDesk & Customer Ticketing System
by ELEXtensions · eCommerce
Also makes 23 other plugins · 27.1K+ installs across the portfolio →
ELEX WordPress HelpDesk & Customer Ticketing System offers top-notch features for the best customer support experience.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
B 82/100
Few reviews
Active installs
200+
≈290 estimated
Momentum
+197%
downloads vs prior 30d
Biggest opportunity: Swap “support ticket”, “tickets” and “woocommerce” for “best customer”, “ticketing” and “notch”. “support ticket” isn't earning its slot: you're not in the first 24 results for its own search. “best customer” sits at #13 untagged, close enough for a declared tag to move it up. “tickets” isn't earning its slot: you're not in the first 24 results for its own search. “ticketing” sits at #13 untagged, close enough for a declared tag to move it up. “woocommerce” isn't earning its slot: you're not in the first 24 results for its own search. “notch” sits at #24 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
82 health vs 71 average across 9,787 eCommerce plugins
Install conversion
How it's measured →0.8%
of downloads still active
At least 200 of 26.3K lifetime downloads are still running, below its category: the median eCommerce plugin keeps 1.4%, across 5,164 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other eCommerce plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 10 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Most to gain: Rating quality
Updated 3 days ago
Tested up to WordPress 7.1.4, the current branch or newer
3.9★ over 7 reviews, smoothed to 4.08★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
34
Momentum
Losing ground
-0.3
Velocity
places per keyword, 28d
10%
Breadth
of keywords climbing, 28d
-0.8
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| ticketing system | #5 | #19 | 0 |
| helpdesk your tag | #6 | #16 | 0 |
| ticketing | #13 | #21 | down 1 |
| best customer | #13 | #22 | — |
| helpdesk plugin | #5 | #11 | 0 |
| ticket system your tag | #15 | #22 | down 1 |
| ticketing wordpress | #8 | #19 | up 1 |
| wordpress ticketing | #9 | #19 | 0 |
| notch | #24 | #23 | — |
| customer support software | #11 | #21 | 0 |
| customer support ticket system | #14 | #21 | 0 |
| customer experience | #16 | #23 | 0 |
| support ticket system | #19 | #22 | 0 |
| support ticket your tag | Not in the top 24 | ||
| tickets your tag | Not in the top 24 | ||
| woocommerce your tag | Not in the top 24 | ||
36 searches this plugin appeared in over the last 90 days, 13 listed. 23 left out as unrelated or noise (years, numbers, stray words). 3 of its tags aren't in the top 24 for their own search.
What to do about it
- Swap “support ticket”, “tickets” and “woocommerce” for “best customer”, “ticketing” and “notch”. “support ticket” isn't earning its slot: you're not in the first 24 results for its own search. “best customer” sits at #13 untagged, close enough for a declared tag to move it up. “tickets” isn't earning its slot: you're not in the first 24 results for its own search. “ticketing” sits at #13 untagged, close enough for a declared tag to move it up. “woocommerce” isn't earning its slot: you're not in the first 24 results for its own search. “notch” sits at #24 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
- One page off on “ticket system”. #15 puts you just past the first ten results, where almost all the clicks stop. The gap to close is small.
Daily downloads
Since 5 Oct 2022 · 1,490 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 1.4K · peaks are release surges
Directory rank
Ranked about #11,300 to #12,900, alongside the other plugins at 200+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 1 Nov 2026.
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
10
releases in the last 12 months
3d ago
latest release · v3.3.9 · 30 Oct 2026
32
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 71% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “200+”. Our estimate pins where the real number sits.
Crossed into this band 28 days ago and a band this size takes about a year or more to cross, so the real count is still just under 300.
Install history since 4 Oct 2022
Security history
via Wordfence IntelligenceAll 15 disclosed vulnerabilities are patched in the current version (3.3.9). Sites still on an older version should update.
- Patched Critical · 9.8 ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.7 - Unauthenticated Arbitrary File Upload via IMAP Email Attachment ↗2026-10-15 CVE-2026-103768 Unrestricted Upload of File with Dangerous Type Affects <= 3.3.7 Patched in 3.3.8
- Patched Medium · 6.5 ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.6 - Authenticated (Subscriber+) SQL Injection ↗2026-06-02 CVE-2026-48964 Improper Neutralization of Special Elements used in an SQL Command Affects <= 3.3.6 Patched in 3.3.7
- Patched High · 7.2 ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.4 - Unauthenticated Stored Cross-Site Scripting ↗2025-12-20 CVE-2025-9343 Improper Neutralization of Input During Web Page Generation Affects <= 3.3.4 Patched in 3.3.5
- Patched Critical · 9.8 ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Unauthenticated Arbitrary File Upload ↗2025-11-20 CVE-2025-11456 Unrestricted Upload of File with Dangerous Type Affects <= 3.3.1 Patched in 3.3.2
- Patched Medium · 4.3 ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.9 - Authenticated (Subscriber+) Insecure Direct Object Reference via 'eh_crm_ticket_single_view_client' ↗2025-11-20 CVE-2025-10039 Authorization Bypass Through User-Controlled Key Affects <= 3.2.9 Patched in 3.3.0
- Patched High · 8.8 ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.9 - Authenticated (Subscriber+) Arbitrary File Upload ↗2025-05-08 CVE-2025-47658 Unrestricted Upload of File with Dangerous Type Affects <= 3.2.9 Patched in 3.3.0
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
4 of 8 pass · checked 2 Nov 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description names no action; say what the plugin does for the site.
- ! Has a FAQ Only 1 question in the FAQ; 3 or more gives an assistant something to match.
- ! FAQ asks real questions 0 of 1 FAQ entries are headings, not questions ("undefined").
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ✓ Names what it works with Mentions WooCommerce, Easy Digital Downloads, OpenAI, ChatGPT and 1 more.
- ✓ Headings and lists 7 headings and 2 lists.
- ✓ Enough to quote 5,380 characters of description.
- ✓ Tags match the text All 5 tags appear in the text.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-10-05 300+ → 200+ down after 324 days in tier
- 2025-11-15 400+ → 300+ down after 1 days in tier
- 2025-11-14 300+ → 400+ up after 7 days in tier
- 2025-11-07 400+ → 300+ down after 1 days in tier
- 2025-11-06 300+ → 400+ up after 13 days in tier
- 2025-10-24 400+ → 300+ down after 2 days in tier
- 2025-10-22 300+ → 400+ up after 18 days in tier
- 2025-10-04 400+ → 300+ down after 1 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Fluent Support – Helpdesk & Customer Support Ticket System 10K+ installs · 4.5★ · 2 shared tags A -
Google for WooCommerce 800K+ installs · 2.8★ · 1 shared tag C -
WooCommerce PayPal Payments 800K+ installs · 2.9★ · 1 shared tag B -
WooCommerce Stripe Payment Gateway 700K+ installs · 3.1★ · 1 shared tag B -
WooCommerce Tax (formerly WooCommerce Shipping & Tax) 500K+ installs · 2.3★ · 1 shared tag B -
WooCommerce Legacy REST API 400K+ installs · 2.2★ · 1 shared tag C
Embed this report card
Drop a live Pulse card for ELEX WordPress HelpDesk & Customer Ticketing System into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/elex-helpdesk-customer-support-ticket-system" width="480" height="300" style="border:0" loading="lazy" title="ELEX WordPress HelpDesk & Customer Ticketing System — Plugin Pulse"></iframe> ELEX WordPress HelpDesk & Customer Ticketing System: 200+ active installs, 3.9★ (7 reviews). Plugin Pulse (WP Mayor), as of 2026-11-02. https://plugins.wpmayor.com/plugin/elex-helpdesk-customer-support-ticket-system
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